Seeking a Senior Collections Officer position
**/**** ** **/*011 Global Credit & Collections Inc. Toronto, Ontario
Senior Collector (Licensed for U.S.A collections)
Performed debt collection duties in writing and also by telephone
Assisted the company’s management draft a new work plan motivated largely by my success rate in the industry in which I made very high returns in revenue – all attributed to my evident ability to negotiate and work with people (debtors) in their difficult and different situations.
Attended forums on behalf of the company, where I met with creditors and attained the experience of communicating and showcasing our business and also relating our concerns and queries with creditors
Learnt the use of various computer collection software, including MS400 program and E-collect
Over $1.5 million U.S. dollars collected by myself for the company in the year 2008
Over $2.2 million U.S. dollars collected by myself for the company in the year 2009
$2.5 million U.S. gross dollars collected by myself for the company in the year 2010
Achieved highest revenue and gross collected dollars for Global Credit & Collections for 3 consecutive years as listed above.
Left the company in June of 2011 due to mass layoff, having kept another lead in gross dollars collected for the year 2011 upto that time.
Upon leaving Global, I put together and designed an advanced debt collector training course as part of a private, small business venture.
Was called upon by Global Credit, from Collectcorp to pioneer their Capital One Pre-legal portfolio with two other senior collectors, in November 2007.
03/2003 to 08/2007 Collectcorp Inc. Toronto, Ontairo
Junior/Intermediate Collector (Licensed Canadian and U.S Collections)
Collected for United States and Canadian banks and retail companies
Studied the United States laws and regulations of debt collections (i.e.: The Fair Debt Collection Practices Act – FDCPA)
Studied Canadian provincial and territorial laws and regulations of collections
Learnt Managerial and Supervisory skills through hands-on work with my management at the time
Developed and perfected my skip tracing abilities using industry accepted tools through the internet and telephone
Got several awards of recognition as one of the top 3 collectors of the company until I moved to Global Credit and Collections Inc.
2002-2003Yorkdale Adult Learning Center
Received Ontario High School Diploma, received certificate in business management, web design and Office Administration. Received certificate in computers programming including the use of MS Word, Excel, PowerPoint and Windows Access
Received the Global Credit & Collections 2008, 2009 and 2010 Collection Excellence Award – Diamond certification, for best collector of the year with most revenue collected throughout the company.
Received several Capital One, U.S.A bank Collector Of the Month Certificates, for Global Credit & Collections – October 2007
Received 50” Plasma Flat Screen television, a Laptop and other achievement gifts from Global Credit & Collections during the year 2009
Received a Certificate Of Excellence as one of the Top 5 U.S. Revenue Collectors for the month of May 2006 as an employee of Collectcorp Inc.
Interests and activities
Reading books, watching television, sports, following world news and doing research
2002-2003 Volunteered with The Toronto Distress Center
Took calls from distressed community members in Toronto, whom I would talk to and comfort, as part of my will of giving back to the community
2003 to 2009 Volunteered with the African Canadian Social Development Council (ACSDC)
Became an active member of the Board of Directors to the council through the years until my retirement in 2009. Served for one year as Secretary of the Board
Available upon request.