Engineer Manager

Name: Sherry Johansson Darvish

Date of birth: ***2-03-26

Address: Karin Larssons Väg 16B

***** *******

Mobile: 004*-**-***-**-**

Email: *********@*****.***

LinkedIn: https://www.linkedin.com/in/sherryjohansson/ Test Manager consultant at Avega Group AB

September 2018 - Present

• developing/documenting testing strategies, including test plan development, schedule creation and QA reporting

• training and mentoring stakeholders on testing methodology activities

• developing and managing QA processes and implementing testing techniques

• Guide business and testing team in best practices and defined testing methodologies

(i.e., Agile, Waterfall, Hybrid)

• Review and validate Test Master Plan and Test Project Work Schedules to meet stated business needs

• Evaluate, review and implement recommendations for improvements to existing testing methodology procedures and documentation for efficient delivery of high quality products

• Evaluate and define test scope for all testing types

• provide performance metrics and reports for testing activities

• Facilitate effective client and team meetings for all testing related topics

• Release planning and Coordinating release approvals QA and Test Lead of Applications at mySafety Försäkringar AB January 2017 - August 2018

• Planning and managing the testing effort for each project

• Participation in reviewing requirements

• Defining the scope of testing for each release

• Verifying Testing of applications

• Deployment of new releases

• Application support

• Application Training

• Quality Assurance of applications

Personal information

Work Experience

Senior Application Engineer at mySafety Försäkringar AB August 2014 - December 2016

responsible for:

- Testing of in-house developed applications

*- requirement analysis

*- Writing Test Plan and Test strategy

*- Writing Test Cases according to requirements

*- Test execution

*- Defect/Bug Report and analysis

*- Test closure report

*- Writing Release Notes and User manual

- deployment of new features/ releases

- training of application/new features/releases

- maintenance and support of applications

Network Performance specialist at Huawei Technologies September 2013 - August 2014

Analysis of the network, Detect and Investigate issues.

-Participation in generic Network Quality investigation.

-Analysis of Network Performance and optimization before/after Major changes or upgrades

- Daily investigation of statistics on RNC & NodeB Level

- Analysis long and short PM trends for KPI (detect issues – investigate and correct them)

- Weekly Management Report – detailed analysis and comment on the trends

- Weekly PMKPI report – detailed analysis and comment on the trends

- Development of PMKPI reports closely together with Business Support to improve the end-user efficiency.

- Evaluate the effect of the output for the developed PMKPI alarm (defining KPI alarm and set thresholds)

Customer Quality Analyst at Huawei

March 2013 - August 2013

-Handling and Troubleshooting of Customer Complaints and follow up of the CC process within SLA.

Customer Quality Analyst & Network Performance Engineer at 3GIS December 2010 - March 2013

Networks Performance

- Daily PM check (PM Cube) – ( analysis the PMKPI alarms – investigate issues – follow up to fix them)

- Check performance of top 20 worst BTS in the last 24 hours

- Daily investigation of statistics on Node B Level

- Analysis long and short PM trends for KPI alarm (detect issues – investigate and correct them)

- Weekly Management Report

- Weekly PMKPI report – detailed analysis and comment on the trends

- Development of PMKPI reports closely together with Business Support to improve the end-user efficiency.

- Evaluate the effect of the output for the developed PMKPI alarm (defining KPI alarm and set thresholds)

Customer Quality

- Handling customer Complaint – escalate and follow up trouble tickets

- Evaluate, Analysis/troubleshooting customer’s problem, investigate the complaint area

- Finding issues and Coordinating network integration with Chennai

- Ensure Service Level Agreement (SLA) parts

SWAP Operations Engineer at 3GNS AB

March 2010 - November 2010

Project: 3GIS and Telenor SWAP - NetCom KPI Project in Nokia Siemens Networks

(NSN)

- Analyze/troubleshooting incoming alarms for SWAP sites

- Create and follow up the Trouble Ticket

- Fix problems or escalate to the Second Line Maintenance (SLM) or Create work orders to field technicians as well as provide support via phone

- Coordinating network integration with Chennai

- Real Time Performance monitoring of SWAP sites, commissioning, acceptance test and network integration- Responsible for acceptance test, ensure proper Network integration and implementation of all network changes according to the target schedule and volume in the Delivery Plan

- Ensure Service Level Agreement (SLA) parts

- Working 12 hours shift per Day/Night

DBMS Substitution teacher (Database management system) September 2009 - January 2010

- Preparing the book and syllabus for the Database management course.

- Preparing subject for the discussion boards.

- Teaching database and SQL subject and guiding master students to solve their problems. Test Engineer at Ethos Technologies

May 2008 - November 2008

- Responsible for writing test cases and Security/functional testing of the developed multicultural website (C# and SQL). www.shortcutjob.se, www.Agentum.se, www.Nova100.de, www.Novanetworks.cn .

- Experience of using Automatic testing software (QTP).

- Responsibility of uploading and testing the new released of the Job board project .

(www.Shortcutjob.se ).

IT-Desktop Engineer(Team Leader) at Taliya

February 2004 - December 2007

- administration of production servers and stations includes installations, maintenance in different provinces.

- Responsible of network issues as a help desk, Monitor all aspects of Network, Systems, facilities infrastructure and provide outbound communications.

- Finding answers to technical problems through a variety of mediums, Provide third level support to resolve complex, technical customer problems.

- Responsibility of inter-departmental technical support and advise such as purchase of technical items and utilizing, coordinating and sharing of the technical equipment between departments.

- Documentation of trouble resolution through the use of TTS (trouble ticketing system).

- Experience of good customer service and the ability of multitasking +quick and effective decision making combined with good temper in critical situations. Part-time Desktop Engineer

June 2002 - June 2004

- Operation and maintenance of IT network elements including workstations, LAN and soft/hardware troubleshooting.

- Support and supervision of procurement and outreach problems. Part-time Web Designer & Desktop Engineer

June 2001 - June 2002

- Initial preparation of technical equipment such as desktop and laptop PC, printers, etc... for use in general or specific task.

- Responsibility of all kind of soft/hardware troubleshooting (for about 5 staff) including routine applications such as MS Office XP etc. All of which done directly or remotely over telephone.

- Responsible of support, coordination and supervision on hardware and software purchases required for this company.

- Designing WebPages with FrontPage, HTML and JavaScript http:// www.daneshpuyan.com/

MSc. Information and Communication System Security 2007-2009 (Master of Science)

Kungliga Tekniska Högskolan (KTH)

Courses:

Systems Theory and Security - Principles of Computer Security - Network Security - Legal Aspects of Information Security - Software Engineering and Security Architecture - Security Management - Security in Mobile and Wireless Applications

- Value Based Risk Management - Project Management for IT Systems - Internet Security and Privacy

BSc. Computer Software Engineering 2000-2004 (Bachelor of Science) Iran University of Science and Technology (IUST)

Courses:

Software engineering – Artificial intelligent – Computer systems architecture – introduction to compiler designing – save and retrieving data in computer systems – Database management system – introduction to operating systems – internet engineering – introduction to database design – algorithm designing – computer networks

● Test Management Approach (TMAP), Test strategy & Test planning, Requirement analysis

● Quick Test Professional (QTP)

● ReQTest ( test management tool), HP ALM

● JIRA (issue tracking, agile project management) / TTS (Trouble Ticket system), Remedy (EMS), Fogbugz ( bug reporting system)

● Software Development Methodologies: RUP, Agile and Scrum

● Enterprise Content Management, ERP and systems architecture

● Project management and ITIL Process management

● QA and Service Level Agreement (SLA)

● Visual Studio, C#, .NET, JavaScript, HTML

● SQL server

Education and courses

Featured skills

English: Fluent

Swedish: Basic

Persian: Native

Foundation Certificate in Software Testing - ISTQB Credential ID SSTBFCE-763005 - November 2015

IREB® Certified Professional for Requirements Engineering - Foundation Level Credential ID 18-CPREFL-146877-20 - November 2018

App testing - Gaming (Video Games) – Sports (Volleyball, swimming) - Movies, Music, Hang out with friends

Volunteer web-admin and blogger in BazarMazar online shop

(www.bazarmazar.com\blog)

and Volunteer IT advisor in Helal-e Sabz Co.

Can be given if needed.

Language Skill

Certification

Interests

References

Contact this candidate