Representative Customer

Michelle Mix

Professional Summary

Dedicated professional with over 8 years of experience working in a call center environment

Managed 800 inbound/outbound calls a day, answering customer inquiries and resolving any account issues at MRS Associates

Advised clients of the best solutions to address personal credit obligations and secure appropriate payment arrangements as a Call Center Representative

Handled 800 calls a day assisting guests with their reservations as well as identifying and closing any future reservation opportunities based upon the guest’s needs at G6 Hospitality

Documented accounts, scheduled payments, advised customers the status of the account and resolved the balance to improve the customer’s credit at MRS Associates

Reduced customer debt by making payment suggestions to resolve negative balances as a Call Center Representative

Proficient in Microsoft Suites; Word and PowerPoint

Excellent interpersonal skills, phone manner and proper office etiquette

Professional Experience

G6 Hospitality

Call Center Representative

04/15 – 05/18

Handled 800 calls a day assisting guests with their reservations as well as identifying and closing any future reservation opportunities based upon the guest’s needs

Quoted rates appropriate to the specific requests, obtaining agreement from the caller and confirming the reservation

Accurately inputted detailed information into our Central Reservation System

Assisted guests with new reservations, modifications, cancellations or specific needs

Reviewed availability and rates with guests and marketed renovated room types, facilities, features and specials

MRS Associates

Call Center Representative

05/13 – 04/15

Setup payment arrangements for delinquent accounts

Confirmed past due amounts and explained payment options before collecting by phone

Reduced customer debt by making payment suggestions to resolve negative balances

Managed 800 inbound/outbound calls a day, answering customer inquiries and resolving any account issues

Advised clients of the best solutions to address personal credit obligations and secure appropriate payment arrangements

Documented accounts, scheduled payments, advised customers the status of the account and resolved the balance to improve the customers credit

Helped resolve balances by getting people to set up payment arrangements or settlements

J.S. Brown

Call Center Representative

04/10 - -6/12

Answered 100+ inbound calls from customers wanting to refinance their home

Understood customers needs and helped find solutions

Inputted data into the proprietary database

Scheduled appointments by clearly and concisely recording names, addresses and details of customer needs

Actively listened and accurately responded to customer needs

Identified opportunities for additional needs and communicates these to the customer

Education

Northland High School

Diploma

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