Kristin Smith

Hardworking person with outstanding customer service, communication and business skills working customer service industry for the last 8 years.

*** *. ****** **

Le Roy, IL 61752

217-***-****

ac8nvn@r.postjobfree.com

EXPERIENCE

ASG Therapy, Normal, IL— Operations Manager

July 2018 - PRESENT

-Draft staff work schedule and assign duties

-Educated customers about product options to exceed their experience

-Implement policies, goals and objectives for multiple departments in coordination with staff

-Assist with Intake Company wide

-Collected co-pays

-Inventory of supplies and ordering of supplies

-Established strong business relationships and created a deadline driven team

-Maintained records for all incoming, current and past clients

-Select, train and evaluate employees or applicants

-Collect all medical records for incoming and current clients

-Helped with Medical Coding and inputting of schedules

Rogy’s Learning Place, Normal— Lead Teacher, Back up Supervisor

March 2017 - July 2018

-Accepted and processed customer payments in cash, credit cards and checking for validity

-Acknowledged customer issues and resolved their problems quickly and efficiently

-Assisted clients in understanding their available options and helped them select the right service plans for their needs

-Created Lesson Plans for classroom

-Helped children meet all goals needed to meet state standards

First United Presbyterian Church, Le Roy— Director

June 2015 - December 2017

-Accepted and processed customers payments

-Gave tours for prospective clients

-Greeted all customers in a proficient and professional manner

-Resolved any issues as they arose

-Collaborated with colleagues to discuss marketing and staffing

A Child’s View Preschool, Normal— Director

June 2014 - June 2015

-Accepted and processed customers payments

-Gave tours for prospective clients

-Greeted all customers in a proficient and professional manner

-Resolved any issues as they arose

-Collaborated with colleagues to discuss marketing and staffing

EDUCATION

Heartland Community College, Normal— AA in Early Education

December 2000 - December 2004

Purdue Global, Chicago— Currently Enrolled

MONTH 20XX - MONTH 20XX

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SKILLS

Customer Service

Result Oriented

Leadership

Time Management

Problem-Solving

Written and oral Communication

SOFTWARE KNOWLEDGE:

ADP

Microsoft

CentralReach

Google Docs

Bamboo

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