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Customer Service Medical Billing

Location:
Dubai, Dubai, United Arab Emirates
Posted:
March 03, 2019

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Resume:

SAMRUDDHI S LUMAN

Omega Building, Bur Dubai

Dubai U.A.E

971*********

ac8nun@r.postjobfree.com

PROFESSIONAL SUMMARY

Energetic leader of professional demonstrated ability to work eectively with all

levels of employee. Technically - savvy with outstanding relationship building,

training and presentation skills.

Profile synopsis: Passed Dubai Health Authority (DHA) Graduate in Food

Science & Nutrition and a Certified Diabetes Educator (CDE) with 6 years of

practical experience in the field of dietetics in clinical area.

SKILLS

Good Listener

Ability to work in a multitask environment

Work Extended as per business requirement

Meeting deadlines

Problem solving and patience

Accept feedback with grace

Health and wellness expert

Customer service profession & Sales skills

EDUCATION

EXAMINATION YEAR UNIVERSITY / SCHOOL GRADE

Dubai Health Authority July 2018 Dubai Health Authority, Passed

Dubai

National Diabetes June 2014 to March 2015 DMDEA & IADE Completed

Educator Program (NDEP)

B.Sc. (Food Science & April 2011 S.N.D.T University, India Second Class

Nutrition)

Higher Secondary March 2008 S.N.D.T University, India Second Class

Certificate (H.S.C)

Secondary School March 2006 S.E.S High School & Junior Second Class

Certificate (S.S.C) College, India

WORK EXPERIENCE

November 2017 FITTERFLY, Navi Mumbai (India)

January 2019 Position: Nutritionist

Maintained automated systems for menu management and

nutritional data.

Planned medical nutrition therapy for patients and residents

Established and maintained thorough nutritional records and information.

Instructed clients in proper meal preparations and diet therapies.

Assessed individual nutritional risk and status.

Planned, directed and monitored the clinical functions of the department.

Educated clients about the long-term health benefits of diets and exercise.

Led educational presentations on topics of nutrition and wellness.

Greeted all members in a professional and friendly manner.

Implemented in Customer service Department

Assessed individual progress and suggested appropriate changes.

June 2016 APOLLO SUGAR CLINIC LTD, NAVI MUMBAI (India)

October 2017 Position: Center In- Charge cum Dietitian

Handling all operational activities for the assigned clinical unit including

revenue generation.

Understanding disease state & preparation of customized diet charts for

Diabetic Patients.

Add database in CRMS

To make weeks calls for follow up

Handle complaints with professionalism and advise on solutions for it.

Analysis of current lifestyle and device a lifestyle management program.

Conduct counselling session for patient, friends and relatives.

Conduct sessions to educate and create awareness of the disease & related

complications.

To Ensure Special Company products & packages promotion & conversion

to diabetic patients for the revenue growth.

Patient profiling on Diet - dietary habits, likes & dislikes, diet intake,

timings etc.

Tracking & Maintaining patient information.

Implementation/ improvement in patient pathway.

Participation in Health camps/ activities along with other team members.

Responsible for implementation/improvement of patient pathway as per

company standards.

Exemplar customer services to patients for the improved (P-SAT / NPS) net

promoters score.

Ensure to ask for feedback

Ensure activities related to footfall creation at clinic for the revenue growth.

Ensuring handling medical billing/ Customer support.

Training team for daily job requirement.

To generate new leads and convert them through cold calls.

Actively participated for JCI & NABH.

WATCH YOUR HEALTH, Thane (India)

September 2015

Position: Nutritionist

June 2016

Assignments on products & services Patient counselling either

online or one to one counselling Corporate presentations: (lifestyle

modification & diseased specific) Planning diet charts as per individuals.

Promoted fitness centre programmes for young adults.

Cultivated positive relationships with participants by interacting

with them during group fitness classes.

Explained class objectives and rules.

Explained exercise modifications and contraindicated movements

participants with a history of injury.

Conducted two - three sta meetings and trainings each month.

JUPITER HOSPITAL,Thane (India)

October 2013

Position: Dietician

September 2015

Prescribing diet for all patients using the principles of nutrition and diet

therapy.

Providing appropriate therapeutic and non-therapeutic diet to all patients

with in their economic cultural constraints.

Planning and providing for special diets for patients with special

nutritional needs.

Diet consultation for inpatients on discharge.

OPD and health check up where deemed necessary.

Three to Four Regular ward rounds & patients interaction.

Participate in nutrition health education programmed.

Provide input in planning of nutrition service activities.

Menu planning for patients as per recommendations.

Active speaker in various CME parenteral & eternal nutrition.

Actively participated for NABH.

ACHIVEMENTS

Presented national level seminar at Nasik on SOYA RAGS

LADOO

Presented Paper on " Nutritional Management of Pyridoxine

Dependent Epilepsy - Cased base approach" at IDA Con 2018

Thesis done on Food Consumption pa ern and Chronic Disease

Developed a wellness research project related to pediatric children

Active speaker in parenteral & eternal nutrition

Standardized recipes with nutritive values

Content writer - Blogs on Nutrition related topics

Supervision of F & B sta with regular meetings & seminar

F & B department Sensory evaluation Monitor food service operations

to ensure conformance to nutritional, safety,sanitation & quality

standards.

MEMBERSHIP

Life membership of Indian Dietetics Association (IDA)

Life Membership of The Indian Association For Parenteral and Enteral

Nutrition (IAPEN)

PERSONAL DETAILS

BIRTH DATE : 23.10.1990

MARITAL STATUS : Married

CONTACT DETAILS

ADDRESS: 202, Building, No.18 Omega Building, Old Pakistan

Consulate, Bur Dubai, Dubai U.A.E

Mobile No: +971********* / +971*********

Passport No: P1658995 Date of expiry: 02/05/2026

Valid DHA Licence No - DHA/LS/1532018/796138



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