PAMELA DEL MUNDO MALOLES

Lot * Block ** Centennial Townhomes

San Isidro Cabuyao, Laguna

Contact no. (092*-***-****

E-mail add: ac8nph@r.postjobfree.com

OBJECTIVE To be part of an organization or a company where I can put my leadership and organizational skills into work, which will enable me to grow and further develop my skills, and realize my full potential as an individual.

EXPERIENCE

May 24, 2018 – Present CUSTOMER SERVICE REPRESENTATIVE

IQOR

Santa Rosa, Laguna

T- mobile Account Expert

December 14, 2014 - CUSTOMER SERVICE REPRESENTATIVE II

May 10, 2018 TELETECH

Santa Rosa, Laguna

March 2017 to Present – Fundamental Class Mentor (T-mobile Postpaid)

-Trains new hire agents how to handle calls in a timely manner, resolves customer’s issues and provides benefits of products and services.

December 2016 to February 2017 - Agent (T-mobile Postpaid)

-Resolves customer complaints regarding rate plan changes, payments,

refunds, billing issues and account updates.

-Attracts potential customers by answering inquiries regarding products and services.

December 2014 to November 2016 – Agent (T-mobile Prepaid)

-Resolves customer complaints regarding rate plan changes, payments,

refunds, billing issues and account updates.

-Attracts potential customers by answering inquiries regarding products and services.

May 2008 – May 2014 ENTREPRENEUR

Choconanaz Corporation

San Isidro Cabuyao, Laguna

Manages existing stores.

Supervises production from raw materials to end product.

Does product research and development.

Conducts training to service crews.

April 6, 2002 – MATH ASSISTANT INSTRUCTOR

April 30, 2008 KUMON Method of Learning

Alabang Town Center, Alabang Muntinlupa City

Handles higher level math program (Calculus, Trigonometry, Integrals and Derivatives, etc).

Conducts math drills.

Checks and sets up math worksheets.

Assist students in solving math problems.

Motivates students to develop appreciation for math.

Does inventory and end-month report of all the worksheets used by the students.

Evaluates the entire student’s performance based on the results of their monthly progress report and ranking them according to their achievements.

Performs other tasks that may be assigned from time to time.

ACHIEVEMENTS

Increased the number of gold, silver and bronze awardees in the math program.

Designed the bookshelves for the mini-library area.

Designed the tables for the kinder kumon area.

Designed the floor plan of the center.

February 12, 2001 – DATA/MAP RESEARCHER

August 16, 2001 Datasearch Services Incorporated, DSI

Sucat, Parañaque

Responsible to follow the work instruction procedure.

Ability to locate real properties through a given legal description by running it to the maps and using AutoCAD.

Search data using the database concerning legal documents like mortgages, ownership, right of claim lien, etc.

EDUCATIONAL BACHELOR OF SCIENCE IN AGRICULTURAL ENGINEERING

BACKGROUND Major in Agricultural and Bio-Process Engineering (1993-1999)

University of the Philippines Los Baños, Laguna (UPLB)

AFFILIATION

In Campus

Treasurer: UP Society of Agricultural Engineering Students (UP SAGES), 1996-1997

Member: UP Society of Agricultural Engineering Students (UP SAGES), 1996-1999

Off Campus

Member: Philippine Society of Agricultural Engineers (PSAE)

HIGH SCHOOL DIPLOMA – Honor Student (1989-1993)

Pedro Guevara Memorial High School Santa Cruz, Laguna

ELEMENTARY DIPLOMA – Honor Student (1983-1989)

Santa Cruz Central Elementary School, Santa Cruz, Laguna

GOVERNMENT Professional Agricultural Engineering Licensure Examination

EXAM TAKEN September 15-16, 1999 Rating: 70.9%ile AE License No. 0004668

Career Service Professional Examination

November 7, 1999 Rating: 84.04%

PERSONAL Date of Birth: August 20, 1976 Nationality: Filipino

DATA Place of Birth: Santa Cruz, Laguna Religion: Roman Catholic

Height: 5’ 1” Language Spoken: English/ Tagalog

Weight: 110 lbs

Skills: Proficient in Verbal and Written Communication (English & Filipino)

Knowledgeable in basic computer operations and the Internet

MS Office (Microsoft Word, Excel and Power Point)

With background in basic AutoCAD

Problem solving, comprehension and analytical skills

CHARACTER Dr. Arnold R. Elepaño

REFERENCES Professor Agricultural and Bio-Process Division

College of Engineering and Agro-Industrial Engineering

UP Los Baños, Laguna

Tel. (049-***-****

Engr. Moises Dorado

Professor, Agrometeorology Division

College of Engineering and Agro-Industrial Engineering

UP Los Baños, Laguna

Tel. (049-***-****

Mary Ann Berroya

Senior Representative at Capital One

Former Operations Supervisor at Teletech

Tel. +63-905*******

Contact this candidate