ABEBA GEBRE

** ****** *****. *** #***

Toronto, ON M6P 4E2

Cell- 647-***-****

E-mail: ac8nir@r.postjobfree.com

File #19-SS-10

February 05 /2019

Dear, hiring Manager,

Please accept the attached resume and cover letter as my application for the position of counsellor for your shelter services program

I have proven work experience in my previous work positions. My outstanding qualities include punctuality, hard worker and eagerness to face new challenges and experiences

With all the experience I have, I believe I can successfully handle the responsibilities that I will be given as a counsellor for your shelter services program

At present, I am volunteering at Costi Immigrant services. My position is a translator, in which I translate

Tigrigna and Amharic to English and accepting assignments from Costi client staff as requested and as I am able. I also work with counsellor to ensure smooth operation of the center

I look forward to the opportunity to meet and discuss with you the job requirements in greater detail. I have enclosed my resume, detailing my education, qualifications and experience, for your review and consideration. Your co-operation is greatly appreciated

Sincerely,

Abeba Gebre

Enclosure

COMMUNITY WORKER POSITION

HIGHLIGHTS OF QUALIFICATIONS

Completed Community Service Worker Diploma in Toronto Ontario

Proficient in Microsoft Word, Excel and PowerPoint

Able to implement life skills workshops, substance abuse treatment programs, behaviour management programs, youth services programs and other community and social service programs under the supervision of social services or health care professionals

Review client background information, interview clients to obtain case history and prepare intake reports

Refer clients to other social services or assist clients in locating and utilizing community resources including legal, medical and financial assistance, housing, employment, transportation, day care and other services

Enough knowledge of medical terminology

Assist clients to sort out options and develop plans of action while providing necessary support and assistance

Assess and investigate eligibility for social benefits

Counsel clients living in group homes and half-way houses, supervise their activities and assist in pre-release and release planning

Participate in the selection and admission of clients to appropriate programs

Able to communicate (verbal and written) in languages: English, Tigrignia, and Amharic

Very good at taking initiatives and in supporting team work

RELEVANT SKILLS AND EXPERIENCE

COUNSELLING SKILLS

Counsel individuals, groups, families, or communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, or medical care

Interview clients individually, in families, or in groups, assessing their situations, capabilities, and problems to determine what services are required to meet their needs

Serve as liaisons between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts to help children who face problems, such as disabilities, abuse, or poverty

Counsel parents with child rearing problems, interviewing the child and family to determine whether further action is required

ADMINISTRATIVE SKILLS

Reorganized filing system and update records for efficient access to client files

Scanned records to input into online database for easier/faster retrieval

Verified contact information with clients ensuring it’s accuracy

Reviewed, evaluated and processed license applications and documents consistent with policies and regulations

Updated excel spreadsheet of distribution of files and assigned renewal applications to licensing officers for processing

CUSTOMER SERVICE

Compiled/distributed data and liaison with other departments resulting in resolutions of issues

Reviewed/ responded to written inquiries from clients which improved customer satisfaction

Kept abreast of new information, organization policies and procedures

Contributed ideas that promoted efficiency and higher standards of service

RELEVANT WORK EXPERIENCE

Ask4Care 2017 - present

Social Worker Toronto, Ontario

Review the performance and improvement of autistic patients

Engage the patients into group activities to teach social behaviour and coordination

Teach clients anger management techniques, relaxation skills, impulse control social skills, emotional coping skills and functional living skills

Record daily activities of the client

Assist clients with their daily activities such as feeding, bathing, and dressing

Develop different individual and group recreational activities and ensured that the patients participate in the activities

Analyze issues and reasons evoking violent and abnormal behaviour in the patients

South Asian Women Center 2017

Job Placement Toronto, Ontario

Wrote notices regarding workshops to inform the public

Recorded people’s details to get some assistance from donors

Prepared chairs and other accessories for work shop

Took signatures to verify the number of attendants

Prepared refreshments for the workshop attendants

Personal Support Worker 2010 - 2015

CBI Home Health Toronto, Ontario

Emptied beds, and helped client in bathing, dressing and grooming

Prepared food trays serving meals, feeding, and lifting to change diapers of the client

Swept, moped, washed and polished floors of the client’s room

Maintained residents room

Performed other duties as directed by coordinator

Supply Teacher Daycare 2008 – 2010

Daycare Center Toronto, Ontario

Lead children in activities by telling stories and using some craft materials

Guided and assist children in the development of proper eating, dressing and toilet habits

Discussed progress or problems of children with parents

Prepared and serve snacks to children

Maintained daycare equipment and undertake housekeeping activities

EDUCATION AND TRAINING:

Community Service Worker Diploma 2018

Canadian Business College Toronto ON

Contact this candidate