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IT Support Tech

Location:
Gardena, California, United States
Salary:
55000
Posted:
March 01, 2019

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Resume:

Sharif Y. El-Farra

Email: ac8nh8@r.postjobfree.com Phone: 323-***-****

Platforms: Windows 2000, XP, 7-10 & Mac OS 9 – 11.XX. Minor experience in UNIX/LINUX.

Software: Outlook 2000-2013/365, MS Office Suites 2000-2013/365. Active Directory & Common Server Applications (SCCM, Terminal Service, Etc.), Lvl 1-2 Class. Ticketing Service Portal – ServiceNow & Remedy. JamF Service for MAC Deployments

Hardware: Macintosh & PC (Desktop, Laptops, Servers, & Portable devices) Printers < Adv. Serv Tech Knowledge in HP, IBM, LEXMARK, and DELL. Minor in CANON & EPSON>

Professional Summary:

Dynamic technician with experience in monitoring and maintaining systems and networks of an operation whether 1 location or more.

Responsible for installing and configuring systems, diagnosing hardware and/or software faults, solving technical and applications problems by either over the phone, in-person or remote service when available.

Possess extensive experience in Mac environment for over 12 years.

Helped in Windows 7 to 10 data migrations as well for Apple Mac OS devices.

Installed and tested various software applications per clients’ needs and/or company’s policy.

Diagnosed and repaired desktops, laptops, printers to component level.

Experience:

Field Services Engineer III: Omnicom - Unisys 3/2018 - 2/2019

Diagnosed and repaired desktop, laptop, printers to component level within Client’s SLA specs.

Setup PC/MAC workstations & laptops users for Corporate accounts.

Windows 7 to 10 data migrations, and same for Apple Mac OS devices.

Installed and tested various software applications.

Servicing these accounts throughout Los Angeles & Orange Counties, outside of Remote/Freelance Users.

Field Contractor Technician: NSC Global 3/2013 – 1/2018

Break/Fix service tickets for desktop, laptop, printers to component level within Clients’ SLA specs.

Add, removed, configured, troubleshot multifunction and single users for desktop, laptops, and printers.

Servicing accounts throughout Los Angeles, Orange, Ventura, Inland Empire & San Diego Counties

Systems Technician: Advantage Technical Resourcing -- Hewlett Packard Contract 3/2010 - 11/2015

Diagnosed and repaired desktop, laptop, printers to component level.

Setup workstations & POS setups for Retail clients such as UPS STORE & Sally’s Beauty. SLA Dispatch requests for Corporate accounts, not limited to the common Field Tech services.

Installed and tested various software applications.

Decommission & Deploy workstations, POS systems, printers, and credit card terminals.

Servicing these accounts throughout Los Angeles, Orange, Ventura, & San Diego Counties

Field Contractor Technician: Field Nation Inc. 2012-Present

Break/Fix service tickets for various vendors within the FN job bidding system, such as printer & laptop repairs for HP, DELL, Lenovo, Canon, and Lexmark contract assignments.

Installation, POS refresh, System hardware refreshes tickets for various vendors within the FN job bidding system, such as upgrades for Restaurants as Taco Bell and Fat Burger. POS swaps & refreshes for major chain retails stores and unique/boutique stores. Swaps/Upgrades for stores like ROSS, DD's Discount, The Home Depot, Etc. Services also included site surveys, TV and/or advertising media player requests, decommission (all types equipment), inventory asset checks equipment moves whether whole operation or singular and much more.

Servicing accounts throughout Southern California (Los Angeles, Orange, Ventura, Inland Empire & San Diego Counties), though was made available for urgent/special request assignments of outside of the area.

Consultant: Arabian Knights Associates (Private Clients) 2001-Present

Diagnosed and repaired desktop, laptop, printers to component level.

Setup workstations/laptops for private users, PC and Mac.

Installed and tested various software applications.

Remote access service and Virtual Module programs, such LogMeIn, Team Viewer, VMware software, and Parallels Desktop.

Servicing clients with their applications and/or devices for their homes/businesses.

Servicing these accounts throughout Southern California

Hewlett-Packard JP Morgan Chase: 2004-2011

Field Technician:

Troubleshot connectivity issues on Windows XP & 7

Migrations at the regional and branch level (data pool- server level – via Active Directory DOMAIN Service)

Programming evaluations on some servers that are UNIX/LINUX platform.

Printer replacements and/or toners & repairs. (HP, Dell, Lexmark, & IBM)

Diagnosed and repaired desktops, laptops, and when necessary servers.

Supported email, phone and in person for all technical issues.

Identified and analyze calls, providing resolution and follow up on PC and networking issues.

Assist users at multiple sites with problems relating to hardware, software, operations, programming and communications.

Servicing these accounts throughout Los Angeles, Orange, & Ventura Counties

Education:

North Orange County Regional Occupation Program – Electronics & A+ Certification

Long Beach City College – Computer Hardware Tech (A+ & Network+ Program) Completed 12/2017



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