MARTIN VARGHESE

#****, **

TH

AVE, NE, CALGARY, AB, T1Y 5V8, PH:587-***-****

Email id: ac8nh5@r.postjobfree.com

OBJECTIVE

Looking for a matching position in Administration, Data entry & customer service Professional Summary:

Around 10 years of experience in the field of branch administrative support, Data entry and customer service mostly in Life Insurance industry. Strong track record of being the best performer at Region level in all administrative support and data entry activities including the process from Insurance policy application logging-in and making the Insurance policy In-force and Scrutiny of Claim applications and their settlement.

Highly skilled in driving high-value branch operational process including scrutiny of application forms, data entry, claim process, service management, revenue, profit and cost saving plans. Strengths:

• Excellent speed in typing without looking on keyboard

• Attention to details

• Good command over creative writing in English

WORK EXPERIENCE

1) Worked with RELIANCE LIFE INSURANCE CO.LTD. (Now RELIANCE NIPPON LIFE INSURANCE) Cochin, Kerala, India from 01.04.2008 to 04.02.2016 as;

• Branch Service Officer – Administrative Support

Job Responsibilities

• Ensuring smooth functioning of all branch business operational activities in terms of New Business processing i.e. initial forms scrutiny, docs checking (AML/KYC should be as per norms)

& verification, data entry, policy login & receipting and policy kit printing and handover with zero process error

• Analysis & follow up on all New Business of the branch on daily basis

• Preparation and maintenance of quality reports

• Work towards the maintenance of the quality score of the branch above 98% in all parameters

• Coordination of smooth relation with sales force, regional office and all other departments for better functioning.

• Advisor Recruitment Form login to licensing process along with Call For Requirement (CFR) management for new advisor generation.

• Ensuring all customer services processing on the same day

• Claim application scrutiny, enquiry and settlement

• Ensuring proper process flow of branch financial transactions and vendor management

• Policy surrender (closure) retention in the branch

• Corporate Communications

• Laisoning with external agencies like Government, NGOs etc.

• Preparation of monthly business reports & dashboards

• Supervision of all Correspondence & report preparation

• Management of Facilities

From February 2016 onwards

2) Worked with MBR MEDICAL TRUST Specialists’ Hospital, Ernakulam, Kerala, India from 06.02.2016 to 18.09.2018 as;

• Executive Assistant - Administration

Job Responsibilities

• Assisting the Administrative Director on the entire matters of the day to day operation of the organisation.

• Coordination of such public relation activities as media, advertisement, correspondence, report preparation etc.

• Coordinate the activities of client relations, grievance redressal, complaint management etc.

• Coordinate the secretarial and operational activities of the Director’s office.

• Management of various vendors

• Taking care of total quality control activities

• Coordination of accreditation activities; its procedures, surveillance, record register and return EDUCATION

• Masters in Business Administration from Depaul Academy (under Madurai Kamaraja University) Angamaly, Kerala, India.

• Bachelors of Arts in English Language & Literature from Mahatma Gandhi University, Kottayam, Kerala, India.

• Pre-degree from Mahatma Gandhi University, Kottayam, Kerala, India

• Vocational Training in Civil Engineering Draftsmanship from Kanjoor Technical Institute, Kanjoor, Kerala, under National Council for Vocational Training, Government of India

• Secondary School Leaving Certificate from St. Joseph’s High School, Angamaly, Kerala, India.

REFERENCES

• . As per request.

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