Administrative Assistant Customer Service

Emma Park

647-***-**** ac8ngl@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

• Effective interpersonal and communication skills

• Excellent time management and organization abilities

• Works well in a dynamic and fast paced environment

• Great team collaborator as well self-achiever

• Creative problem solver that strives to meet customer needs WORK EXPERIENCE

Global Immigration and Tax Service

Toronto, Canada

Administrative Assistant / Consulting Assistant-Intern Dec 2018 – Feb 2019

• Identified and matched best available solutions and services to meet customer expectations

• Translated various documents from Korean to English / assisted consultation services with clients under supervision; assisted with notarization of Affidavit as translated documents

• Built a relationship equity with customers which brought in more business; answered telephone and electronic enquiries

• Filled out governmental application forms / updated and managed client information and appointments Spicy Thai Restaurant

St. Catharines, Canada

Server Dec 2017 – Apr 2018

• Maintained proper inventory level of materials and ingredients coordinated with supervisor on incoming orders based on customer demand

• Welcomed guests upon arrival and acknowledged them for their patronage upon departure in a professional manner

• Responded expertly to questions regarding menu items, ingredients and cooking methods Mallet Seoul, South Korea

Assistant Manager-Co-op work Jul 2017 – Sep 2017

• Created inventory management system on MS Excel to monitor inventory flow

• Planned and conducted to the long-term profitability, morale and employment standards

• Monitored employee productivity and provided constructive feedback and training Skylon Tower

Niagara Falls, Canada

Sales Associate/ Customer Service Jan 2016 – Jun 2017

• Achieved company objectives; hitting all sale targets daily, weekly, quarterly along with exceptional customer service

• Provided personalized consultation for customers in a hectic environment

• Worked efficiently with the POS system and dealt knowledgeably EDUCATION

Niagara College Niagara-on-the-Lake, Canada

Hospitality - Hotel and Restaurant Management (Co-op) Aug 2016 – Jun 2018

• Relevant courses: Marketing, Business Report, E-Commerce, Accounting SKILLS AND CREDENTIALS

• Skills:Bilingual (English & Korean), MS Office, Adobe InDesign, CRM (Customer Relationship Management)

• Credentials: Ambassador Certification, Delphi Sales & Catering Certification References

• Global Tax and Immigration, Peter Roh, 647-***-****- ac8ngl@r.postjobfree.com

• Niagara College Professor Osvaldo, 905-***-**** - ac8ngl@r.postjobfree.com

• Niagara College Professor Lodiza, 905-***-**** - ac8ngl@r.postjobfree.com

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