Analyst Manager
Resume:
Carl Alexander, CSM
ac8ngg@r.postjobfree.com
Certified Scrum Master, Senior Business Systems Analyst, Business Systems Architect and Project Manager experienced in Business Process Management, Process Re-engineering, Software Design, Software Development, Software Integration, System Maintenance, Requirement Gathering, Quality Assurance, Architecture and Design of large complex systems. With experience in Federal Government contracting, Inventory Control Systems, Finance, and all aspects of Retail Banking including financial performance tracking, loss reserve calculations, cash management, loan/mortgage servings, loan/mortgage origination, Customer Care and Billing, collections, document retrieval, and document delivery Systems.
EDUCATION
Agile Leadership Incubator – SSA Baltimore, Md. (2016)
Project Management Institute – Baltimore, Md. (2010)
Project Management at Community College of Baltimore County- Hunt Valley, Md. (2008)
Business Process Management at IBM’s Business Process Management Institute – San Francisco, CA. (2005).
Computer Science Certificate at Control Data Institute – Arlington, Va. (1978)
B.S., Biology, North Carolina Central, University - Durham, N.C. (1973)
CERTIFICATIONS
Scrum Master Certified Credential (CSM) – 573642
Scrum Fundamentals Certified Credential (PM1) – 573378
TECHNICAL SKILLS
Functional Specifications - Quality Assurance
Business Process Management - Technical Specifications
Zachman Framework - SDLC Process
Scrum Master - Use Cases
Microsoft Office Suite - Requirement Gathering
System Specifications - System Analysis
Stakeholder Interfacing - Quality Assurance Testing - Application Development - Commercial Off-The-Shelf (COTS)
IBM Websphere Modeler (UML) - Process Re-engineering
Investment Analysis Documents - Project Management - New System Investigation - Project lifecycle Documentation - Wire frames
SharePoint Project Management – HP ALM
Microsoft office suite of products - Joint Application Design (JAD)
Document management - Agile - Scrum - Waterfall
Enterprise Architecture - Integration of Complex Systems
User Acceptance Testing - User Stories – Help Desk Management
PROFESSIONAL EXPERIENCE
TurningPoint - Rockville, Md July 2018 – Oct– 2018
Business Systems Analyst (Insurance)
Defined the changes to the system’s interfaces required to make the New Mexico State Centers for Medicare and Medicaid Services systems compliance with new Federal standards
Wrote both technical and functional requirements for an Enterprise Service Bus implementation
Gathered functional requirements for the implementation of the Enterprise Service Bus
Documented requirements using required approved requirement tool
Environment – Mainframe and Web-services
Software Development Life Cycle (SDLC)
Pennsylvania Higher Education Assistance Agency (PHEAA) - Harrisburg, Pa July 2017- May 2018
Business Systems Analyst (Student Loan System)
Scrum Master and Coach
Gathered functional requirements for implementation for the customer’s Data Wearhouse
Project (Joint Application Design (JAD))
Developed business data dictionary to inventory data elements and rules requirements
Created process flow diagrams
Documented requirements using required approved requirement tool
Maintained the Requirements Traceability Matrix
Wrote both functional and technical specification for SQL quarries
Conducted functional testing
Removed impediments and provide coaching on Agile Scrum practices
Ensured the Scrum Framework was implemented effectively and provided coaching and training at the team level
Environment – Mainframe and Web-services
SDLC Process
Landmark Health Insurance Company - Harrisburg, Pa
Nov. 2016 – Jan. 2017
Business Systems / Quality Assurance Analyst
Analyzed detail function specifications and other system documentation for a case management system
Worked closely with programmers, valuators and subject matter experts during the entire life-cycle of the project
Quality Assurance Testing
Completed User Acceptance Testing
Member of a Scrum team
Environment – Mainframe and Web-services
March 2016 - Nov. 2016
Northrop Grumman-SSA - Woodlawn, Md
Business Systems Analyst
Wrote both technical and functional requirements a SSA case management system
Analyzed detail function specifications and other system documentation
Worked closely with programmers, valuators and subject matter experts during the entire life-cycle of the project.
Gathered requirements and maintained the Requirements Traceability Matrix (Joint Application Design (JAD))
Created automated and manual test plans for the purpose to meet a project’s deadline
Used Requisite Pro, ALM, SharePoint, and Microsoft Office
Decomposed functional requirements into user stories and develop acceptance criteria
Created automated and manual test plans
SDLC Process
Environment – Web systems and mainframe
State of Maryland Comptroller’s Office - Annapolis, Md March 2014 – March 2016
Senior Architect/Business Analyst (Taxation)
Responsible for initial design and development of new software or extensive accounting software revisions
Documented client business processes and facilitated process review; elicited requirements from clients, and created the RequirementsTraceability Matrix
Document current and future business processes (Joint Application Design (JAD))
Facilitation of large group meetings and documentation of outputs
Write specifications, process flows, UI design, and design documents based on analysis
Document current and future business processes using SAP displays
Facilitation of large group meetings and documentation of outputs
Wrote specifications, process flows, UI design, and design documents based on analysis
Gathered requirements and maintained the Requirements Traceability Matrix
Conducted functional testing
Create charts, graphs and flowcharts
SDLC Process
Environment – Mainframe with web access and data warehouse
USPTO - Alexandria, Va.
December 2013 – March 2014
Senior Business Systems Analyst
• Participated in requirements gathering and review sessions with the business for the purpose of purchasing a COTS personnel document management system
• Created the Investment Analysis documents
• Defined Key Performance Indicators for the system
Created process flow diagrams
• Conducted market research and acquisition for a COTS and/or Open Source systems
• Wrote functional specifications, Visio drawings, and Requirements Traceability Matrix
Maintained the Requirements Traceability Matrix
SDLC Process
Environment – Mainframe and Web-services
Worked in a Scrum Agile environment
Alfac Baltimore, Md. June 2013-Dec. 2013
License Health Insurance Agent
Analyzed health insurance benefits for small companies
A consultant for the Maryland Health Insurance Exchange.
Sold insurance benefit plans to small companies.
Experis IT - Baltimore, Md. April 2013-June 2013
Senior System Analyst (SharePoint System/QA Analyst T. Rowe Price) Owings Mills, Md...
Reviewed, analyzed, and evaluated current and proposed application enhancements for a SharePoint workflow system
Gathered requirements and maintained the Requirements Traceability Matrix
Researched, analyzed and documented issues (Joint Application Design (JAD))
UAT and QA testing
SDLC Process
Environment - Server
Iron Data Solutions (SSA) - Woodlawn, Md. March 2011- March 2013
Senior Systems Analyst/QA Analyst (Developed a Disability Insurance Claims Case Management System Social Security Administration) Woodlawn, Md.
• Participated in requirements review sessions with the business for a case management system
• Defined the assumptions, risks, dependencies and constraints for the new systems and processes for a web-based system using an Oracle database.
• Completed gap analysis
Researched, analyzed and documented issues.
• Maintained Requirements Traceability Matrix
SDLC Process
Environment – Mainframe and Web-services
• Used Requisite Pro, ALM, SharePoint, and Microsoft Office
Washington D.C. Government
Dec. 2010 – February 2011
Senior Business Analyst (Reporting Analyst)
• Requirement gathering to determine end user needs
• Reviewed existing reports to determine their accuracy, and purposes
• Created Request for Proposal
Subsystem Technologies, Inc. Arlington, Va.
June 2008 – August 2010
Senior Business Analyst
Analyst Integrated two COTS systems into existing Department of Homeland Security Processes
Investigated COTS systems to replace existing older systems
Lead and participated in activities related to system requirements gathering, system analysis, use case development, and functional design documents for two web-based systems using Oracle and SQL databases (Joint Application Design (JAD) sessions)
Requirement gathering and maintained the Requirements Traceability Matrix
Mainframe with web and server access
SDLC Process
Acted as Scrum Master
Elicitec – Rockville, Md
Feb. 2008 – May 2008
Senior Business Systems Analyst
A process improvement study for the Maryland Mass Transit Administration 3-month contract
Provided Business Process Management (BPM), and system analysis for the design of software applications to improve the business processes and support critical business strategies for the state’s Mobility services for handicap citizens.
Citigroup – Baltimore, Md June 1995 – February 2008
Business System Architect/Analyst (Process re-engineering for seven programs) 1/2004 - 4/2008
Decomposed business requirements into functional requirements t using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, business analysis and workflow analysis
Provided “AS IS” and “TO BE” Business Process flows for redesigning software applications to improve business processes and support critical business strategies for product development and software integration in multiple programs and portfolios.
System analysis, process analysis, API design, system design, and development
Developed Architecture Artifacts which included more than 300 “AS IS” and “TO BE” Business process flows and multiple system flow diagrams for a major system consisting of a Client-Server Workstation / UNIX Operating System, web applications using SQL and Oracle databases, and two IBM AS400 computers using the IBM WebSphere Modeler (UML) and Visio.
Developed wireframes
Provided consultation on complex project issues such as the interface requirements, automated systems performance testing, load testing, stress testing, and security evaluation.
Requirement Analysis, Planning, technical/application/data architecture.
Implemented the use of the Zachman Architecture Framework, and Open Group Architecture Framework (TOGAF).
Converted from Waterfall Methodology to Agile methodology
Defined accounting and auditing requirements
Help Desk Manager
Respirable for enterprise software installation
SDLC Process
Other Positions at Citigroup
Principal Business Analyst (1/2000 - 1/2004)
Managed multiple development projects and coordinated the work of both internal and external personnel in various locations
Facilitated Joint Application Development (JAD) sessions and interviews with customers located in different geographical locations to gather functional requirements for system enhancements.
Recommended robust IT solutions by reviewing, analyzing and evaluating business systems and user needs.
Decomposed business requirements into functional requirements
Developed wireframes
SDLC Process
Functional Manager
Principal Software Support Analyst (1/1996 – 1/2000)
System design and testing of enhancements and interfaces between a web-based system, a UNIX based Client sever workstation, and two IBM AS 400 systems to address system errors and law changes using Agile methods.
Lead an Agile programming team using the Extreme Programming process
Senior Quality Assurance/Business Analyst (1/1993 – 1/1996)
Quality Assurance of a conversion of a large complex system to a vendor supplied system and the development of a client sever workstation to interface with the vendor provided system
Developed wireframes
Principal Programmer / Analyst (1990 1/1993)
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