Manager Project

Project Management Practitioner seeking a suitable opportunity for managing large scale Technology and Business Transformation engagements.

Highly skilled Technical Project Manager with over 12 years of demonstrated experience in managing end-to-end delivery of medium to large scale complex Technology Projects that span across multiple and diverse Business Functions.

Strong Leadership and Motivational skills including ability to lead up, across and down, globally distributed Business and Technology organizations.

Expert in Agile and Waterfall project management methodologies. Adept in proactively balancing Scope, Schedule, Budget, Risks, Outcomes and Benefits.

Known for ability to produce High Quality Deliverables that meet or exceed Timeline and Budgetary targets.

Adept in monitoring and controlling the Project Plan, periodically reporting the project health highlighting key RAID Items, and tracking action items.

Expert in RAID (Risk, Assumption, Issues and Dependencies) management and engaging right people to address items with in the threshold time.

Efficient in directing teams on managing Technical Challenges, Blockers and High Severity Issues observed during application development and support.

Experienced in Release Management and Implementation Planning, implementing various Best Practices to improve Code Quality by introducing build automation, Peer Review, and other Industry Standards.

Highly proficient in Collaborating with all Project stakeholders including End-users, Business Partners, and Technical Team members.

Exemplary Communicator both at the Executive and Project level. Known for presenting succinct, structured and detail oriented Reports to the Steering Committees.

Expertise and proven track record in working on an Onsite/Offshore model in large scale System Integration and Data Migration projects.

Core Competencies

Service Delivery

Strategic Planning & Execution

People Management

Business and Technical Solution Design

Stakeholder Engagement

Risk Management

Process Improvement

Agile and Scrum Methodology

Waterfall Software Development

Project Estimation and Scheduling

Business and Functional Requirements Analysis

Business Communication and Collaboration

Implementation Planning

Change Control

Release Management

JIRA, KANBAN, Confluence

Clarity, MS Project, Visio, SharePoint

Mainframe Technologies

Professional Experience

HSBC Retail Banking and Wealth Management, Buffalo, NY USA (Feb’18 - Till Date)

Project Manager Scrum Master and Agile Coordinator Implementation Manager

HSBC Mortgage offers a wide variety of lending Products to Home Owners such as fixed and adjustable rate mortgages (ARM), VA loans, FHA loans, SONYMA loans, along with HELOC and PMI.

HSBC Mortgage Servicing had been facing challenges with their former mortgage Sub Servicer and it has resulted in loss of customers and significant revenue mainly deriving from mortgage interest. Hence, an executive decision was made to migrate to a new Sub Servicer. The MSP system used by HSBC is Black Knight’s Loan Sphere, it offers robust and scalable end-to-end loan support to help mortgage servicers manage all aspects of their operations – from payment processing to escrow administration, client service, default management and more. Along with a revamped MSP system and new Sub Servicer, HSBC will be able to better serve their existing customers and attract new ones as well.

This program (estimated cost 12 Million USD) is a very large undertaking major activities involved are: Data definition and mapping, establish new subservicing processes, transfer servicing and perform ongoing oversight of sub servicing activities. This transformation comes along with varied level of challenges as it impacts many HSBC mortgage customers (Portfolio $18.4 Billion USD/55,200 Units) and consistency has to be seamlessly maintained while transferring very large amount of data between sub servicers. Timing of the implementation is also critical as the former Sub Servicer will be going out of business and stakeholders face the pressure of retaining current Mortgage customers and attracting new customers while this program is underway.

To effectively manage the Program, a disciplined Agile approach has been followed; it has been divided into multiple work streams which are: Bank Integration, Data Management and Reporting, Servicing Transfer and Process Integration. Further each work stream is divided into multiple Epics and features aiming to deliver Minimum Viable Products through iterative development or Sprints.

Multiple Features of Mortgage Servicing are impacted by the program such as Loan Originations, New Loan Boarding, Finance, Payments, Customer Channels, Risk and Compliance.

Requirements for all the features were captured in 3200 User Stories and were delivered two implementations phases spanning 14 Sprints of 3 Weeks each. I have been involved in this Transformation Program since its inception and played multiple roles of a Project Manager overseeing multiple work streams, a Scrum Master and agile enabler guiding the Development Teams and an Implementation and Release Manager overseeing the final product deployment.

Responsibilities:

Translate Business Objectives into high level project and program plans, set priorities and create roadmap for project delivery.

Conduct kickoff meeting with the Business Stakeholders, Product Owner, and Application Support Partners in the beginning of the project, to review the overall project plan and gain consensus.

Lead decision making by collaborating between diverse teams comprising of Mortgage Business Transformation Project Managers, Business Analysts, Data Management, Loan Delivery, Mortgage Oversight, Documents and Images, Mainframe Applications, Distributed Systems, Testing and QA.

Facilitate creation of Data Mapping along with Data and Information Management stakeholders.

Lead Solution design and development. Provide Leadership and Guidance to the Technology team to manage end-to-end components of the change journey.

Proactively balance Scope, Schedule, Budget, Risks, Outcome and Benefits.

Mobilize the Project Team to designated roles, align deliverables with accomplishment of Key Milestones and KPIs/Performance Benchmarks.

Plan effectively around delivery constraints and optimize the plan to maximize benefits and minimize the risk. Manage tracking of RAID items, validating them as they arise in coordination with the program team; take ownership for critical issues and ensures resolution within agreed timescales.

Facilitate daily standups, weekly progress review & publish project performance metrics to the Program Management.

Coach and Mentor Project teams to be productive and self-organized around achieving their commitments and use of appropriate tools, standards and best practices.

Create Implementation plan by gathering tasks from frontend, Mainframe and distributed technology support teams and downstream applications.

Analyze requirements around shutdown of servicing system before transferring data to sub servicer, execute data conversion and activation of services on the new system.

Conduct review for release readiness, deployment plan, deployment packages, Go/No-Go gates, back out plans and ensure that all the required assets, various infrastructure needs, resources, deployment plan and release notes are complete.

Manage Release execution activities that comprises execution and tracking about 1000 tasks within a span of six days.

Computer Sciences Corporation, Jacksonville, IL USA (Jan’13 to Jan’18)

Service Delivery Lead Onsite Data Migration Consultant

CSC has been offering insurance BPO services for more than 20 years and provides full insurance operational support and processing for more than 6.5 million policies representing more than $3 billion in life and annuity premiums. Wilton Re Holdings Limited provides traditional life reinsurance, life insurance Run Off solutions, and primary life insurance through its wholly owned operating subsidiaries.

CSC has been awarded 10-year service agreement from Wilton Re. Leveraging CSC's consolidated global processing environment, Wilton Re gains a more predictable and scalable cost structure and access to advanced application software, business processes, and insurance and technology management best practices.

The objective of this program is to initially convert 270,000 life policies with an estimated value 90 Million USD to CSC’s CyberLife policy administration system and provide full back-office administration services post conversion.

Further, when Wilton Re acquired additional Business, 200,000 more life policies were converted to Cyber Life and maintained post conversion. In this Data Migration Program, I have been working as Project Manager as well as an individual contributor SME for multiple Implementation Phases in a multi-technology environment working on both mainframe and distributed platforms. Also, I have been Single point of contact and Liaison between Client, Business Analysts and Development Team based at offshore.

Responsibilities:

Work closely with the End User and Business Analysts, to understand and prioritize business goals and information needs; participate in the development of system requirements and design specifications; refine conceptual systems design requirements into the technical design.

Drive the review of project plan; define high level responsibilities and objectives for members of the project team; ensure project teams' commitment to the program delivery roadmap.

As a Technical SME provide process expertise, enable integration of continuous testing and delivery model(TDD) in the design; plan & prioritize Sprints, aid in backlog grooming, conduct daily standups, facilitate quality measurement and review.

Responsible for tracking key Project milestones and drive the execution of project plan. Ensure project deliverables are delivered on time, within budget, adhere to high quality standards and meet customer expectations.

Direct and monitor Design, Development and Testing efforts on a daily basis, prepare relevant status reports for Program Managers and Client.

Coordinate request for changes from original specifications, ensure proper change communication following an impact analysis for scope, budget, and risk. Present and seek approval for change requests in CAB approval meetings.

Track multiple concurrent software development/implementation releases, communications and expectations while monitoring progress toward each milestone thus ensuring project/program requirements are met.

Identify issues/risks, develop contingency plans and communicate critical risk factors to management through RAID log, escalate issues as necessary to adjust the project scope, resources or time line as necessary.

Proactively anticipate and resolve any conflicts/issues that arise during the Project Lifecycle. Implement multiple application health monitoring status reports for stakeholders.

Ensure sufficient Documentation is created for each Implementation Release such as Business Requirements Document, Technical Design, Program Specifications, Test Results, Defect Logs and monitor that necessary Approvals and Decisions are captured on SharePoint.

Adept in Command Center Management during data migration and code implementation. Maintained Incident and Defect logs for issues observed worked on round the clock resolution activities until business as usual processing is achieved.

Computer Sciences Corporation, India (Sep’06 to Dec’12)

Technical Lead Business System Analyst

CSC’s Life and Annuity Business Process Services (i.e. Enterprise Support) group provides IT support for Policy Administration services like billing, new business, loan processing, death claim processing, surrenders, policy holder correspondence, compliance, commissions, reinsurance reporting and reserves. CYBERLIFE, a foremost Life Insurance Product of CSC, has a huge customer base in the USA. Enterprise Support is maintaining more than 2M Active and around 1.5M Terminated life and annuity policies across three different customized versions of CYBERLIFE.

IT support includes support of production systems and cycles, defect resolution, process improvements, and audits of all applications, operating systems and databases that comprise the production systems and environments. CSC provides the analysis, solution design, testing, deployment and configuration of all IT components.

Pricing and Delivery model of CSC utilizes resources both in the US and in Offshore CSC centers of excellence. Utilizing the time zone differences, IT work that is primarily performed in CSC India and the majority of the servicing is done at US based BPS Service Center.

I have been a key member of the Enterprise Support team since 2006. Along with proven knowledge of Mainframe Technologies I developed rich experience of CYBERLIFE subsystems and interdependencies between upstream and downstream BPS solutions. As a Certified Software Quality Analyst (CSQA) I played an important role in deploying CMMi level 5 processes within our CSC India Life and Annuity IT Center of Excellence.

Responsibilities:

Requirements Gathering - Understand the requirements from clients or BPO. Make sure that they are complete before proceeding for further analysis, easily able to co-relate the requirements with business functions.

System Analysis - Analyze Impact on existing system and subsystem interdependencies on the existing system. Ensure that customization requested by the client adheres to business logic.

System Design - Design a prototype of the Code solution and a test plan according to system analysis. Excellent understanding of product and processes enabled me to design an efficient and optimal code solution. Thorough knowledge of the system helped to design comprehensive test plans.

Coding, Unit and System Testing - Coding as per the prototype and code solution designed. Technical review of source modifications, test cases, move-sheets and test results before final delivery.

Monitoring the status and reviewing the tasks assigned to junior team mates. Training new resources into the various aspects of the project.

Handling defect prevention activities in the project so as to minimize the total number of defects.

Improved knowledge management by creating centralized documentation in WIKI for Alerts and resolution for quick reference for production support team.

Developed estimation & monitoring requirement checklist, questionnaires and provided training to Tier-1/Tier-2 teams.

Actively participated in daily scrum calls with development team and provided the inputs on issue tracking & monitoring needs.

Provided Incident support 24 x 7, handled root cause analysis and provided status to management.

Implemented Quality processes such as Change control, data analysis, Defect Prevention methods like Reviews, Trend and root cause analysis.

Education

Bachelor of Engineering, Information Technology, May 2006 from Institute of Engineering and Technology (DAVV University)

GPA 3.6/4.0 Graduated with Distinction

Certifications

Certified Scrum Master (CSM)

Project Management Professional (PMP)

ITIL Foundation (IT Service Management)

Competent Communicator Toastmaster’s International

Certified Software Quality Analyst

Fellow Life Management Institute, Level 1

Achievements

Awarded ‘Agile Champion’ twice during a small span of Nine Sprints for being an Agile enabler in the team that effectively delivering MVP.

Recognized with the ‘Customer Service Excellence Award’ for setting up production cycle optimization routines to reduce execution costs by 10%.

Appreciated by the client for automating complex and time-critical compliance reports, required for regulatory IT audits by US government.

Applauded with cash reward and certificate for exceptional on time troubleshooting and for demonstrating excellent mentorship.

Personal Details:

Email: ac8ng0@r.postjobfree.com

Mobile No: +1-716-***-****

Visa Details: H1B Visa

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