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Accomplished IT professional with demonstrated success implementing strategic IT initiatives that improve business functionality with positive impacts on the bottom line. Skilled IT Security Professional, with proven ability and motivate teams to maximize productivity. Technology savvy self starter, adopt at moving into new environments and extrapolate from existing experience to quickly adapt to new technologies fluently. Possess first rate communications and collaboration skills to lead and work in concert with diverse groups effectively. T E C H N I C A L H I G H L I G H T S

• Presales and Post Sales experienced on multiple Network Security Solutions

• Cisco Certified CCNP for Routing and Switching with hands-on experienced

• Conducted Cyber Security Workshop for customers

• Experienced with EPP, ATP, EDR, SIEM and UEBA solutions

• Experienced with Web Isolation products

• Familiar with Managed Security Services offerings

• Familiar with Threat Intelligence solutions

• IPv6 Security certified

W O R K E X P E R I E N C E S

Trustwave a Singtel Company - 31C Exeter Road #06-04 Comcentre III Singapore 239734 LEAD CONSULTANT Cyber Security Presales (May 14, 2018 – Present)

• Provide technical designs, implementations, and troubleshooting of cyber security co-operating with internal parties, vendors and partners to customers.

• Provide technical consultation and solutions mainly on cyber security projects to customers

• Conducting Cyber security training and workshop to customers in and out the country.

• Ability to work independently, and self-sufficient to organize work according to schedule

• Strong IT skills and knowledge including hardware, software and networks

• Working with the sales team to design, plan and deliver IT security solutions to corporate clients

• Gathering user requirements and conduct Proof Of Concept (POC)

• Assisting account managers and Cyber Security Sales with account planning on the technical aspects.

• Proposing and completing RFIs and RFQs

• Work with enterprise and commercial sales teams to ensure cyber security solutions are used in production environments and become the first choice for our most strategic customers

• Prepare technical documents in response to requests for information (RFI), requests for proposals (RFP), etc.

• Provide technical supports on cyber security projects Jardine OneSolution (2001) Pte Ltd 67 Ubi Avenue 1, #02-01, North Wing, StarHub Green, Singapore 408942

TECHNICAL SOLUTION MANAGER (March 07, 2016 – April 26, 2019)

• Responsible for solution proposal on infrastructure Network security products and cyber security offerings.

• Design multiple security solutions for commercial, health, FSI, Manufacturing and Government sector clients.

• Provide technical advice to clients for better solutions and best practice settings standard recommendations.

• Working with different tender requirements to come up with different security solutions.

• Responsible for tender clarifications with customers and solutions vendor.

• Provide managed security services offerings to clients with different SOC provider.

• Conduct proof of concept (POC) in customer premises to meet customer request and requirement.

• Generate BOM list and prepare proposals to customers, quotations and write up.

• Engaged with multiple vendors and distributor for solution sizing and compliance requirements review.

• Conduct technical and presales presentation for various customers.

• Provide consultancy service on network system security to meet customer requirements.

• Mentor junior engineers for network system security product configuration, installation and troubleshooting.

• In charge for kick-off meeting both internal and external for all customers prior for deployments.

• Develop and create implementation plan and configuration guide for implementation team.

• Created standard documentation for network security system equipment for inventory list and IP address allocations.

JAIME LACIA MORTEJO

Block 542, 02-2382, AMK Avenue 10, 560542, Singapore Email: ac8nbe@r.postjobfree.com, Mobile No. +659*******

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• Main contact person for any technical inquiries from customers related to any security products and services.

• Assist customer system integration request of different technology related to network, system and security. WESTCON SOLUTIONS PTE. LTD. 06-01 150 Kampong Ampat, Singapore 368324 Senior Technical Consultant (September 16, 2015 – March 3, 2016)

• Assisted customer's design and solution's proposal for Network systems security solutions.

• Conducted technical training for junior engineers for system configuration and installation.

• Conducted user's training for systems administration and technical presentation.

• Evaluated customer's existing infrastructure and provide best security practice recommendation.

• Mentor junior engineer onsite for network security systems configuration and installation

• Support junior engineer for major issues and perform high/low level troubleshooting.

• Prepared proposals and quotation's to partners.

• Conducted Proof Of Concept (POC) SIEM solution to customers.

• Assist customer technical inquiries of different security solutions.

• Technical advisor for sales team and products managers for solution requirements.

• Assisted customers request for remote troubleshooting in any network system security related issues. EGUARDIAN PTE. LTD. AVENUE 4, #10-10 UB.ONE SINGAPORE 408830 Network Security Engineer (May 29, 2012 – September 11, 2015)

• Performed McAfee Firewall implementation, firmware upgrade and hardware refresh.

• Performed firewall migration from different firewall brand to McAfee enterprise firewall.

• Conducted Pre-sales training and Firewall administration training for McAfee Network security products.

• Performed Network Security products Proof of Concept. (P.O.C)

• Responsible for the preparation of compliance table, BOM and sizing to meet customer’s requirement.

• Create product support guides and project implementation documents, like Pre-Check document, UAT.

• Provide security solutions design and proposal to customer to integrate their existing solutions.

• Performed timely follow up to all inquiries/issues and maintain to update the incident report.

• Conducted technical training on partners and resellers on Network Security Products.

• Providing consultancy in every customer to meet specific standard requirement and satisfaction.

• Implemented McAfee gateway solutions, Web gateway and Email gateway.

• Performing analysis of network security needs and contributes to design, integration, and installation of hardware and software.

• Setup and configuration of HP Arcsight (SIEM, Nitro) hardware system and software installation. OPUS IT SERVICES PTE. LTD. Blk 2 Kaki Bukit Ave 1#05-02 / 03 Singapore 417938 Enterprise Integration, Network System Engineer(April 14, 2010 – May 26, 2012)

• Responsible on Network Planning and Designing network infrastructure for Government, Education and Commercial sector.

• Project Lead for Network implementations wired, wireless and security in Enterprise and SME Network environment.

• Proficient in network documentations, Patching list, configurations and Network Diagram etc.

• Reporting network operational status by gathering, prioritizing information; managing projects.

• Responsible in implementation, Administration and troubleshooting and technical presentation.

• Maintaining network infra of different customers from government to commercial customers.

• Proficient in using Wireless Survey device Active/Passive, Planner (Air Magnet survey pro version 8.1)

• Assisted solution team for site survey and proposal for new leads.

• Conduct technical trainings to newly hired junior network engineers.

• Responsible for managing group of network engineers.

• Performed network infrastructure relocation from different schools in Singapore. National Computer Systems (NCS) Pte. Ltd. 5 Ang Mo Kio Street 62 NCS Hub Singapore 569141 Specialist System/Administrator (August 29, 2008 – April 11, 2010)

• Provide 24/7 Support USA, EUROPE AND ASIA PACIFIC branches for Singapore Economic Development Board

(SEDB).

• Responsible for DATA Center and DR sites Network Infra of Singapore Economic Development Board (SEDB).

• Troubleshoot routing, switching and interconnectivity issues, including troubleshooting of network device configuration and low-level application interaction.

• Provide technical resolution, documentation, reports to meet Service level agreement (SLA). Page 3 of 4

• Provide maintenance for IP phones and performed basic troubleshooting (Avaya and Cisco)

• Responsible on wireless reconfigurations, Maintenance and performed change request.

• Responsible for managing firewalls, VPN, and Wireless furthermore other ad hoc responsibilities.

• Provide monthly reports to security officers and submit customer’s daily update.

• Creating and reviewing documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc.

• Supporting and maintaining in house (EDB) company data-center networks for Gov agencies and custom-built networks for significant external customers.

• Working under SME team and responsible as back up engineer to support remotely and onsite with regards to network related issue and maintenance.

Jardine OneSolution Singapore 55 Ubi Avenue 1 Singapore 408935 Network Engineer/Administrator (May 5, 2008 – August 26, 2008)

• Support Standard Chartered Bank (SCB) Singapore network infrastructures which includes SCB branches.

• Maintained production network LAN/WAN including Patching, Configuration and troubleshooting.

• Performed daily health check to all layer 2, 3 and 4 devices.

• Responsible for the host monitoring, system logging, using GFI Languard, MRTG and PRTG.

• Generate weekly antivirus report for all Servers connected to Core switches using Symantec Antivirus.

• Performed monthly back up of all CORE Switches Layer 2 and Layer 3 switches image back up

• Rectify system defaults, communicated effectively with internal users, system providers & manufacturers.

• Monitoring network devices Router, switches, Access points and Firewalls.

• Support in house network data center networks.

SANMINA-SCI SYSTEMS SINGAPORE PTE LTD. 3 Depot Close Rd. S109840 Engineering Assistant (August 22, 2006 – February 21, 2008)

• Debugging HP systems and networking products as well as setting up and installation to be ready for full function testing.

• Analyzing if the infrastructure meets the testing requirement from network access to the test workstations and/or servers.

• Performed hardware troubleshooting on system, down to component level.

• Setup and configure new equipment’s for project deployment.

• Performing stress verification testing and connectivity testing to assure all modular interface cards in a good working condition.

• Provide end user desktop support which includes software/hardware installations and based on user requirement.

• Resolving tester minor issues, ranging from system connectivity to a system crash.

• Liaise with different vendors for hardware maintenance and replacement for faulty equipment. Flextronics Plant 5 Kawasan, Perusahaan Perai SPT13600 Perai, Penang Malaysia Assistant Engineer (Oct. 5, 2005 – August 14, 2006)

• In charge in full testing of all the switches including configurations and setup.

• Troubleshoot Different networking and Server products through component level troubleshooting.

• Configuration using different Operating System for the purpose of product actual verification.

• Performed simultaneous stress verification testing, to assure all interfaces are up and system works in a normal operation.

• Debugging Lucent networking products and installed to the module and perform connectivity testing by setting IP addresses and run diagnostic software.

• Analyzing if the infrastructure meets the requirements (from floor/line setup, network access to workstations and/or servers, operator manpower, etc.).

• Analyzing and resolving tester faults, ranging from system connectivity to a system crash. ROOTS OF TECHNOLOGY Company and Factory

Production Engineering Technician (Nov. 5, 2003 – June 30, 2004)

• Maintained production equipment, HP and Cannon printers.

• Responsible on desktop support and networking issues.

• Setup and configure newly devices and production equipment.

• Plan and design new production systems.

• Responsible for software installation and updates. Page 4 of 4

JAYBETH COMPUTER ZONE Cortes, Bohol, Philippines, 6341 PROPRIETOR (Jan. 05, 2000 – Oct. 30, 2003)

• Manage personal business including operations and technical issues.

• Repaired and troubleshoot different network issues includes software and hardware problems.

• Assisted customer requests for home service for PC and laptops or any electronics repair.

• Accepted office services such as computer network installation, migration, software installation and patches.

• Setup wired and wireless network for government agencies link to different department.

• Conduct Tutorial for Basic PC usage and introduction for software application.

• Provide home service computer repair hardware and software issues.

• Setup computer networking in small offices and internet café.

• Performed electronics repair as per request.

• Telemarketing and Sales for PC and Servers.

ACER INC. TAIWAN, R.O.C Science-Based Industrial Park Hsinchu, City, Taiwan R.O.C CUSTOMER SERVICE ENGINEER-Technical Dept. (Dec. 5, 1997 to Dec 5, 1999)

• Troubleshoots and Repair defective motherboards for Notebook/Laptop Computers of ACER, IBM, Hitachi, Fujitsu and desktop and server type, ACER, IBM APTIVA, FUJITSU and some other OEM products.

• Performed to characterized product Failure analysis on Product returns and provide corrective actions (CRB)(RMA);

• Extensive analysis (pin-to–pin signal tracing) for advanced repair of Laptop motherboards, Desktops, Server types, any products produced by ACER Inc. for Customers satisfaction.

• Serves as Global Technical Support Engineer (GTSE) for technical issues in the ACER global operations via email and conference call.

• Hardware troubleshooting, software installation, upgrades and updates etc.

• Maintain the office Network (LAN) and Wide Area Network (WAN) for the customer in house router. E D U C A T I O N A L C R E D E N T I A L S

D E G R E E E A R N E D :

Bachelor of Science in Electronics and Communication Engineering University of San Carlos Cebu City, Philippines

Date Graduated: May 1996

ECE Board passer : November 4, 1996

PRC Licensed: 0014485

T R A I N I N G S A N D C E R T I F I C A T I O N S Interconnecting Cisco Networking Devices (CCNA) 1 and 2 New Horizon Computer Learning Center (Singapore Branch) Sonicwall Security Administrator, “Network Security Essentials v5.6B”) Sonicwall Security Administrator, “Secure Remote Access v10.0 McAfee Firewall Enterprise Administration version 8 McAfee Security Information and Event Management Administration. IT-NMM-315S-1 Install and Configure network protocols IT-NMM-315S-1 Install and Configure a network

Juniper Network (Routing and switching)

HP Accredited Technical Professional "Arcsight Security V1" (SIEM) CCNA : Certified (Cisco)

CCNP : Certified (Cisco)

CCNA : Certified (Cisco) security

CSSA : Certified (Sonicwall-Firewall)

CSSA : Certified (Sonicwall-SRA)

Ipswitch Certified Technical Sales Consultant

Ipswitch Certified Technical Engineer

IPv6 Certified Engineer (Silver) and (Gold)

IPv6 Security Certified Engineer Gold

Cisco ASASE certified (Advanced Security Architecture for System Engineers) SAS Cloud Certified Engineer (Gemalto)

P E R S O N A L D A T A

Civil Status : Married

Nationality : Filipino

Birth Date : July 25, 1973

Singapore Permanent Resident (SPR)

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