Christy Worley

*** ***** **** ***** **************,NC. 28792 ac8nbb@r.postjobfree.com · 828-***-****

QUALIFICATIONS SUMMARY

Highly personable Customer Service/Marketing Analyst/Sales Professional with over 15 years of experience in retail management, customer service, marketing, and sales within the Food Broker/Retail/Sales/Marketing Business. Also, 6 years experience in restaurant management.

Managing Trade Shows

Ability to process analytical data and transform into presentations

Talent for identifying customer needs and presenting appropriate company product, presentations and service offerings.

Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. .

Expertise in resolving escalated customer service issues.

Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).

Promoted two times within 2 employers due to exceptional work ethic and dedication. PROFESSIONAL EXPERIENCE

RAUMEDIC INC. Dec 2015 to Dec 2018

Sales Support Manager

● Customer Service for key accounts

● Managing all trade shows

● Managing corporate credit card and travel expenses ASG. March 2013 to Dec 2015

Customer Support

● Managed all printing jobs for my accounts

● Handled all proofing

● Set up new items and new accounts

Manual Woodworkers Nov 2012-March 2013

Set up New Accounts

● Set up New Accounts

● Answer incoming customer issues

● Check credit status

Earth Fare Corporate Office April 2009-Oct 2011

Category Manager-Produce (Oct 2010-Oct 2011)

● Analyzing categories in the produce department

● Assisting with new store openings

● Updating produce training manual

...Continued...

CHRISTY WORLEY

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● Determine what items require deletion

● Manage inventory levels and inspect produce as it is delivered

● Oversee warehouse procedures and quality control Assistant to the Produce Department (April 2009 thru Oct 2010)

● Processing orders and invoices in Order Manager

● Assisting with managing inventory and quality of produce

● Buying juice and Food Service accounts

● Maintaining Inventory in an excel file by posting deliveries, orders and rejections.

● Processing credits.

● Pulling reports from Category Analyzer

Advantage Sales and Marketing 2001

to October 2007

Customer Development Manager (2004 to 2007)

Customer Development Manager for approximately 30 HBC/GM manufacturers calling on Harris Teeter, Bi-LO and Piggly Wiggly Charleston.

Job Responsibilities include:

● Trade Funds Management

● Sales Tracking

● Claims/Deduction Management

● Customer Fund Planning

● Business Management

● Head Quarter Call Responsibility

● Daily Management

Marketing Analyst/Category Manager (2002 to 2004)

Marketing Analyst/Category Manager for multiple manufacturers including Unilever, Johnson & Johnson, and Barilla. Job Responsibilities include:

● Best practices category plan development

● Consumption data analysis and opportunity identification

● Consumer research and analysis

● Promotion evaluation and planning

● Creating presentations with analysis to optimize sales

● Pricing analysis

● Plano gram development and optimization using Apollo

● IRI and AC Neilson data analysis

● Proficient experience with Microsoft Office including Excel and Access Retail Business Development Manager (2001 to 2002) Retail Business Manager for multiple manufacturers including Tropicana, Gatorade, Quaker and Georgia Pacific, for Harris Teeter, Food Lion, Bi-Lo and some other grocery chains. Job Responsibilities include:

● Managing retail operations across 7 states to insure distribution for assigned accounts

● Downloading retails reports on new item status and retail distribution from ARTS system

● Performing all retail audits necessary

● Traveling to new store openings when needed

Marketing Specialist

1996 to 2001

Customer Service Representative/Account Coordinator Responsible for Administrative responsibilities related to assigned clients. Job Responsibilities include:

● Answering all phone call issues associated with assigned clients

● Claims and Deduction Management

● Assist Business Manager with all repayments and receivables

● Microsoft Office Training

● Promotion Form Management

● Manage payments of promotions including printing checks from Gelco

● Processing all orders through Becton on daily basis Restaurant Management Experience

Carolina Sports Bar-Charlotte Airport – 1994-1996

McGuffey’s Restaurant Hendersonville and Charlotte locations – 1991-1994

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