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Customer Service Manager

Location:
Bedford, NS, Canada
Posted:
March 04, 2019

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Resume:

Joseline Lopez

** ********* ****, ******* **, B*A 2L6 (M) 902-***-**** E-mail ac8n9z@r.postjobfree.com

Education:

Atlantic Canada Correctional Services: Completed prison guard training

Compu College: Diploma received for Legal Administration studies

Louis J. Robichaud: Grade 12 completed

Employment History:

2018 – Current (casual PT)

Inn on the Lake

Responsible for the prompt, efficient, and courteous check in and check out of guests, assisting with room reservations and handling of telephone calls, and for meeting many other guest needs during their stay. Also responsible for the collection of monies for services rendered during a guest stay and the smooth operation of the front office. Assist in billing of restaurant catering, and functions. Assuring correct billing for restaurant and gift shop purchases billed to guest room

2015-2017

Travelodge Suites Moncton/ Travelodge Suites Dartmouth

Front desk/Audit, take reservation, check-in guest, and maintain lobby. Day time and audit experience. Completing reports and administrative duties. Work directly with guest to offer them a pleasant stay, and experience. Help housekeeping on as needed basis.

2012 – 2014

Advantage Communications

PNI Digital Media: Team Manager. Manage performance, liaison between employee and upper management. Address company needs, coach and support.

Lycos Inc: Web hosting, sales and support. Guiding clients on creating, troubleshooting, and taking their site live.

Eastlink: Technical Support Representative: Technical troubleshooting of internet, cable and home telephone.

2009 – 2012

Sobeys

Deli clerk: cut selected meats and cheeses, prepare recipes, provide customer service, and train new hires for selected area of deli.

2009

Shoppers Drug Mart

Cashier supervisor: customer service, cashier, maintain cash office

2008

Petro Canada

Evening shift supervisor: customer service, cashier, prepare schedule for employees, end of night close.

2007-2008

Saan store

Retail Manager/Merchandise supervisor: Acting manager during a 3-month period, maintaining books, product orders, staff payroll and communications, Merchandise layout and customer service.

Previous work experience includes, Things Engraved retail store, Rogers Communication call centre, Exxon Mobil contact and claim centre, and UPS call centre. All located in the Greater Moncton NB area, during the years 1998 – 2005. Experience in courier service and food delivery throughout the Maritimes, with various restaurants and companies.



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