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Business Analyst

Calgary, AB, Canada
March 04, 2019

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Desire Zabaleta

Calgary, AB

Email: Phone: 587-***-****

Desire Zabaleta LinkedIn Profile


Business Analysis Audience-targeted results

Project Management Self-Management

Group Leadership Lean & Agile Methodology

Stakeholder Management RFx Process

Degrees: BS, Computer Engineer, Universidad Rafael Belloso Chacin (2002) Developing Yourself as a Leader, Harvard School of Business (Online Virtual course 2019) IIBA Study Group focused on CBAP Certification (To be completed April 2019) Industries: Health Care, EPC, Oil & Gas, Construction, PWC WORK HISTORY

Business Analyst and Project Manager for IT, Graham Construction, Calgary (2017-2018) Responsible for 4 projects from planning, execution, testing, deployment and change management

Skype for Business

o Implemented Skype for Business into 3 pilot offices (Minneapolis, Winnipeg, and Calgary). o Developed project planning (technology, stakeholders, needs from particular office) and schedule (what we did first and why)

o Prepared and organized group training in 4 sessions and interview follow up to end-users after deployment.

SharePoint migration

o Coordinated team of 5 developers that migrated 23TB from SP2010 to SP2016 over the course of 7 months and other required applications o Agile methodology using Sprint Planning, Sprint Backlog and bi-weekly Sprints on a Kanban board that delivered frequent pieces of software and improved stakeholder satisfaction o User Stories, Context Diagram, and Process Flow defining “to-be” and “as-is” process as part of the Business Requirements Document.

Project Pursuit Approval

o Developed in Excel 365 spreadsheet used as tool requested by Senior Vice President that allows the Enterprise Risk Management Committee to evaluate if a particular construction opportunity is a good fit for Graham.

o This tool consists of 2 documents, one is an Excel spreadsheet Score Card, including a bar chart that gradually changes colors from green-yellow-red depending on the values chosen in Risk Categories.

o The other is a Word 365 template that includes drop-downs and text.

Awards and Recognition Program for Field Workers o Responsible for requirements elicitation, Request for Proposal (RFP) and Request for Quote


o Created a detailed Project Plan including Graham and vendor responsibilities o Collaborated with business on vendor selection, managed chosen vendor until system deployment

Responsible to provide bi-weekly status updates to Senior Management stating Accomplished this Period, Coming up, Current Budget, Forecast, Project Stage and Percentage completed for 3 of the projects

Techniques: interviews, document analysis, brainstorming, observation, process modelling, concept modelling and data mining, Workshops and Prototyping Business Analyst for Supply Chain, SAP Workflow Admin, TransCanada, Calgary (2016-2017)

Responsible for preparing a total of 12 monthly reports (once a month) from approx. 2000 monthly transactions of the Authorized Spend Limit Policy as part of the SOX reporting package.

Governed role profiles and access rights in SharePoint Fieldglass for Supply Chain intranet

Ensured organizational compliance for the correct approval in SAP of High Dollar POs for TransCanada projects, Mexico Taxes and HR Payroll.

Participated in SAP process enhancement team effort to explain the as-is process and provided recommendations on improvements of 3 process (payroll ADP; Mexico Taxes and HR;) Techniques: interviews, document analysis, brainstorming, observation, process modelling, concept modelling and data mining.

Supply Chain Business Analyst, Ensign Energy, Calgary (2014-2016)

Coordinated with 5 company-wide functional teams to elicit requirements and analyze current state for Enterprise Travel program and Records Management process, having as result contract rate decrease by 10% and added benefits to employees.

Performed Category Analysis for 3 major projects following the Strategic Sourcing Model including Spend Analytics, Spend Segmentation, Stakeholder Management, Market Analysis, and Commercial Analysis to identify business needs.

Prepared 3 RFX documents and managed the bid process, including detailed commercial evaluation of bids for Document Management, Corporate Travel and Shipping Logistics Projects using the Strategic Sourcing Model.

Mapped procurement workflows to support over 4 Supply Chain continuous project improvements to streamline the global supply chain.

Maintained vendor scorecard program to measure performance of 9 vendors with an emphasis on Time, Quality, Support and Compliance developing comparative financial analysis for Senior Management

Techniques: interviews, document analysis, process modelling, concept modelling and data mining. Application Support Analyst, Ensign Energy, Calgary (2009-2014)

Produced 3 documents that included process flows and activity diagrams for new Backup Process, and new online Backup Restore Requests, including creating 1 new template for User Self-Service

Planned, designed and prepared requirements for new Backup System implementation, including requirements, cost-effective analysis, interviews and constant communication with 3 stakeholder groups and 2 SMEs regarding project milestones.

Designated as new ticketing application admin for ServiceNow, assisting on technical research, application implementation and initial software testing, achieving complete operational support within a week of launch.

Business Analyst and Project Manager, Privately Owned Clinic, Venezuela (2006-2008)

Improved customer satisfaction by 80% through implementation of project connecting main office to satellite offices, allowing clients and Customer Service Representatives to see real-time database information, including process development, functional and non-functional requirements elicitation and training customer service representatives.

Fostered collaborative input from Customer Service Representatives during requirements elicitation for the first time in organizational history.

Executed extensive technical research on project requirements, resulting in on-time project delivery and best utilization of existing technology, cutting cost on 20% of anticipated budget.

Facilitated executive-level contribution to project scope through creation of a high-level presentation outlining elevated risks and constraints.

Developed and maintained client relationships with large accounts such as Microsoft Venezuela.

Executed and designed new system test and integration plans, ensuring stakeholders acceptance and going live with new system within a week of its implementation ADDITIONAL EXPERIENCE

Volunteer at LeanIn Org as Event Committee member, 2019

PWC SAP Auditor for Shell and Syncrude, 2004-2006

Volunteered as Workflow Analyst at Calgary IIBA® Chapter. Awarded Volunteer of the Month for September 2015

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