CORAL SPRINGS, FL
EMAIL: email@example.com PHONE: 954-***-****
Dedicated professional with over 16 years of experience in Customer Service Sales, passionate to deliver growth in diverse industries. Representative committed to providing high quality customer care with a consis- tent good attitude, enjoys working with customers while forming strong relationships with external customers as well as within the company. Knowledge of general office procedures, able to apply common sense under- standing to carry out instructions. Ability to be self directed, flexible and approachable. HIGHLIGHTS
Account Development and Retention / Product Knowledge / Clear Communications Skill / Conflict Resolu- tion / Shipping / Custom Orders / Distribution / Bilingual English and Spanish / Courteous / Research / Time Management / Professional / Technical Sales / Recommend instruments required in the Aerospace, Automo- tive, Specialty Chemicals, Petroleum, Plastics Industries / Achieved solid understanding of Coatings, Corro- sion, Adhesion, Viscosity, Food industry.
Customer Service Sales
Paul Gardner Company, Inc. May 2002 to November 2018
Respond to high volume of incoming calls, emails, EDI, general company mailbox, retrieve RFQ’s and PO’s from customer portals.
Trouble-shoot customer equipment and order issues.
Assist customer returns, help with dispute resolution, serve as escalation point for customers with challenging issues, follow up.
Refine customer service process to improve customer experience and outcomes
Apply technical expertise to recommend instruments
Develop industry knowledge by researching and following up with customer.
Display skills by preparing/submitting RFQ’s, preparing sales orders, running daily reports, and keeping customers informed of delivery on backordered items.
Knowledgeable about domestic / international sales/shipping, ISO 9000, and other national and in- ternational testing standards as well as ASTM Standards.
Attend and exhibit at Trade Shows
Promoted to Supervisor of Customer Service Sales
Train existing and new employees, ensure personnel coverage for all shifts and during vacations and sick leave, approve time off, conduct employees performance appraisal, schedule team vendor product training meetings.
Served as Purchasing Department backup when needed by issuing purchase order, maintain stock of the most popular items, contact manufacturer/vendor for delivery dates and pricing. Use knowledge of direct drop shipment from manufacturer to customer, and find the best price/delivery. Communicate with sales depart- ment, update sales people, provide tracking information to sales person, run daily monthly reports and source material.
EDUCATION & TRAINING
Certificate in Office Procedures and Business Management Lindsay Hopkins Technical College, Miami FL Fred Pryor Management and Leadership Certificate, Fort Lauderdale, FL Microsoft Dynamics NAV / Excel / Word / Knowledge of SAP by Design Real Estate Sales Associate License