Manager Project
Resume:
Dynamic, highly organized, detail-oriented professional with over 20 years' experience working in manufacturing and educational environments in multiple positions. I am adept at Technical Writing, Purchasing, Project Management, Quality Assurance and possess strong skills in Information Technology. I bring not only experience, but the willingness to learn. I am self-motivated, but also work well within a team. I believe a job well done is a day well spent. I look forward to the opportunity to introduce myself and see how my skill set can help contribute to the success of your company. Tammy Medlock Palmer
3015 Hunters Creek Rd
Carnesville, Georgia 30521
***************@*****.***
https://www.linkedin.com/in/tammy-miller-palmer-531606102 Skills & Expertise
Quality Control Processes Project Management Technical Documentation Software Validation Educational Support Website Support Purchasing Production Planner Technical Support
Professional Experience
ACG Solutions - Cornelia, Georgia 2018
Provider of communications and security solutions. Service Coordinator: Responsible to the CEO for the coordination and dispatch of personnel to complete projects in a timely manner
● Worked with procurement on the coordination of materials and scheduling.
● Manned service desk and dispatched technicians as needed.
● Created processes to streamline the flow of projects and prevent bottlenecks.
● Worked with clients to coordinate all information and materials needed to complete projects within defined timeframes.
● Worked with internal staff to develop ways to utilize service software to its fullest potential.
● Managed on-call schedule and as point of contact should on-call personnel not be available. Pharma Tech Industries - Royston, Georgia 2017 – 2018 Contract pharmaceutical manufacturer of powder-based products. Supply Chain Buyer/Planner: Responsible to the Supply Chain Manager for the purchase of chemicals to support orders and projections. Coordinated line production schedules to meet contract deadlines.
● Procured all needed materials for manufacturing including costly and perishable items.
● Coordinated quality testing for pharmaceuticals to ensure goods were released in a timely manner.
● Created production schedules and advised Production Manager when increased resources and overtime were needed to meet contract dates.
OmniMetrix - Buford, Georgia 2012 – 2017
Manufacturer of Generator Monitors and Cathodic Protection. Quality Assurance Manager: (2015-2017) Responsible to the Operations Manager for the creation of Quality Processes.
● Created initial processes for the testing of new and upgraded hardware, firmware, and software.
● Developed and implemented the first company-wide Quality Assurance Plan that was critical to obtaining several government and healthcare based contracts.
● Created an RMA process that reduced the turnaround time for repairs and replacements by over 40% and reduced costs by tracking warranty restrictions.
Project Manager: (2014-2015) Responsible to the Chief Information Officer for leading software upgrade projects to completion.
● Gathered and organized information gathered from customers and department heads to determine the requirements needed to increase the usability of company legacy software. Received a Company Recognition Award for contribution to the company by my peers for the completion of this project.
● Coordinated and directed the creation of a database to facilitate company-wide communication of pertinent information. The Technical Writer Level II: (2012-2014) Responsible to the Director of Technical Support for the creation and versioning of Technical Documentation.
● Worked with Engineering, Sales, Technical Support and Field Technicians to create installation guides, wiring tables, and electrical specifications.
● Created a virtual library of over 200 living documents available to all team members and customers. This electronic library cut down on calls to Technical Support by 25%.
● Controlled all company documentation security and validity including Terms and Conditions, sales documents, photos and manuals, international documentation, and compliance information.
● Promoted to Project Manager by CEO for exemplary documentation practices. Valdevtec - Demorest, Georgia 2012 – 2012
Software Validation Company.
Validation Specialist (Contract Position): Responsible to the company owner for the creation of validation scripts for testing of software.
● Created validation scripts for software programs to comply with industry standards.
● Traveled to client locations to organize and archive crucial documentation in case of audit. Buford City Schools - Buford, Georgia 2005 – 2012
City School System, Information Technology.
Technology Specialist: Responsible to the Director of Technology for the installation and maintenance of all technology related areas. The introduction of Technology Specialists within the schools increased the use and acquisition of technology and reduced downtime significantly.
● Purchased, installed and maintained computer hardware based on need and budget.
● Managed teams of interns to install, configure and upgrade new and existing hardware and software.
● Managed user profiles to ensure security protocols were maintained.
● Created school websites using Dream Weaver, FrontPage and Photoshop.
● Installed any needed WANS, LANS, switches, routers, servers, projectors and printers.
● Instructed educators in the use of new technology in the classroom. Gainesville City Schools - Gainesville, Georgia 1998 – 2005 City School System, Information Technology.
Systems Analyst: Responsible to the Director of Technology for the installation and maintenance of all technology related areas for four elementary schools. The introduction of Systems Analysts within the schools increased the use and acquisition of technology and reduced downtime significantly.
Education
Associate’s Degree, Business University of North Georgia Oakwood, Georgia Technical Diploma, Computer Information Systems and Networking North Georgia Technical College Clarkesville, Georgia Computer Skills
Microsoft Office 365 (Word, PowerPoint, Excel, Access) SharePoint/OneDrive Dream Weaver FrontPage Recognition / Activities
• Employee Recognition Award for Excellence – OmniMetrix
• National Technical and Vocational Honor Society
• Georgia Occupational Award of Leadership (GOAL) nominee
• Lanier Technical College Advisory Board
• Habersham County Humane Society Approved Foster
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