Accounts Executive

SURESH G

ac8n8c@r.postjobfree.com

**, ****** ****** ******, ******* M8W 3G3

Mob: +1-647-***-****

Summary

Customer Accounts Executive with 8 years of experience of maintaining customer accounts end to end processing, collecting past due invoices for purchase on credit, accounts reconciliation and streamline customer accounts. Possessed MBA with focus in accounting. Seeking to leverage an accounting expertise and experience.

Skills

Customer Accounts Management.

CRM Systems

Order Execution Process (End to End)

Monthly/Quarterly financial report.

General Ledger.

Proficiency in MS Excel & Word

Innate Problem solver

Invoice & Quote Management

Payment Management

Credit Collections.

Renewal & Sales

Experience

CUSTOMER ACCOUNTS EXECUTIVE November 2016 to February 2019

BizTalk360 - India

Maintain Customer Accounts of Canada, US, Australia & UK (End to End). CRM Application.

Co-ordinate with sales team and execute the new order.

Invoice & order reconciliation meeting with an internal team for monthly financial report.

Quarterly financial report by referring the monthly reconciliation report.

Generate customer accounts statement by using XERO tool.

Presentation on new & existing product features, enhancements, use cases and sales pitching.

Co-ordinate with our technical team and schedule a meeting for a product DEMO new product.

Order Execution process. (Preparing quotes, Invoices, renewals and issuing license keys to the customers (Canada, US, UK and Australia).

Follow up (Email & call) with the customers for past dues, quote renewals.

Handling software license keys (extending, activating, deactivating and blocking the license keys) and assist customers accordingly as per their requirement and invoicing accordingly.

Product enhancement- Email customers to share their feedback about our existing product in our website and sharing the same to our technical team to enhance the product quality.

SENIOR CREDIT ANALYST March 2015 to November 2016

BOSCH - India

•Handled US & Canada customer Accounts. (SAP Software)

•Followed up the customers for past dues and short paid invoices.

•Handled disputes (Raising credit requests and billing back the customers)

•Prepared daily sheet from the standard template and allocating the tasks to the team (V-lookup).

•Handling weekly conference calls with business owners (US) about bad debts.

•Handled Returns and fines process.

•Research in short paid invoices and contacting customers for past dues via emails and calls.

•Reconciled the payments and sending documents to the relevant team to offset the payments with remittances.

•Reviewing delivered items and analyzing the reason for the payment delay.

•Interaction with vendors and receiving the payment for purchased item on credit on time.

•Managed collections for an assigned accounts receivable portfolio for US (North America).

•Knowledge in accounts payable @ GL posting.

•Knowledge in posting invoices (PM7).

CREDIT ANALYST February2013 to February 2015

VWR International LLC, - India

•Handled Canada & US customer’s portfolio (purchase on credit - SAP Software).

•Handled the collection process (Accounts Receivables).

•Interacted with vendors and receiving the payment for purchased item on credit on time.

•Researched the reason for short pay and disputing.

•Maintained portfolio base sheet by doing V look up daily.

•Weekly call with business owners from Canada/U.S. (bad debts discussion, portfolio shape etc.)

•Reconciled invoices (Name, address & price mismatch, ware house check for missed item etc…)

•Maintained good relationship with corporate customers (COLGATE and IBM).

•Evaluated customer’s credit review, based on their financial statements and credit references.

•Researched customer’s disputes and billing discrepancies.

•Reconciled customer’s accounts.

PROCESS EXECUTIVE February 2011 to August 2012

Infosys Limited - India

• Handled sales calls for Telephone & Broad band connection. (British Telecom, U.K).

• Order Execution Process for New connection (Telephone (PSTN) & Broadband service).

• Handled UK customers Emails/ escalation calls and responding promptly.

• Maintenance of Team Performance and Attendance tracker.

• Sending Monthly performance reports to the supervisor.

• Generated reports of the team and Maintaining monthly-wise tracker sheet in MS-Excel.

Education and Training

MBA - Finance &Human Resource Management, 2008 – 2010

(Evaluated as equivalent to Canadian Master degree by WES)

BCA -Bachelor of Computer Application, 2005 - 2008

(Evaluated as equivalent to Canadian Bachelor degree by WES)

Profile

https://www.linkedin.com/in/suresh-g-08945446/

SURESH G

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