Resume

Sign in

Manager Customer Service

Location:
Elkridge, MD
Salary:
60000
Posted:
March 04, 2019

Contact this candidate

Resume:

Michael Stiles

Jessup, Maryland ***** ac8n7u@r.postjobfree.com 443-***-****

Regional Manager

Motivated and strategic sales leader with extensive management experience tackling business challenges and producing profitable operations. Proven track record executing successful turnaround strategies, promoting sales growth and revenue generation. Demonstrate abilities training and developing strong cohesive sales teams.

Proven expertise in:

Retail Sales & Marketing

Turnaround Strategies

Profit & Loss

Purchasing

Business Development

Procurement

Staff Leadership & Training

Inventory Control

PROFESSIONAL EXPERIENCE

Stiles Cleaning Services – Jessup, MD

Operations Manager / Financial Manager / Co-Owner, 11/2005 to Present

Oversee the daily operation of the business. Accountable for business development and new contracts. Responsible for the scheduling and execution of cleaning operations for apartment complexes, preparing for move-in ahead of schedule. Acquire materials required for day-to-day operations. Responsible for financial accounting and proper business filings.

Key Contributions:

Contracted cleaning services for more than 25 apartments per month.

Consistently prepare units for move-in ahead of schedule.

Aaron’s/MAWP – Chambersburg, PA

Senior Regional Manager, 9/2013 to 6/2018

Direct regional sales plans in alignment with business objectives for billion-dollar lease-to-own retailer.

Support store managers with day-to-day operations and evaluate store and individual performances. Guide and direct management team to achieve monthly sales / collection goals. Drive the Manager Big 5 initiatives with the region’s general managers. Supervise the hiring, training and development of 80+ employees. Oversee nine stores in five states and manage $10M in inventory, including 20 company vehicles. Responsible for community outreach and interaction.

Key Contributions:

Elevated region from #26 ranking to #3 in two years.

Increased revenue 3.8 percent and customers by 5 percent in 2017 vs. 2016.

Assisted struggling store to achieve “most improved” store in one year.

Achieved top sales growth in 2017.

Aaron’s/Rimco, Harrisburg, PA

General Manager, 11/2012 to 9/2013

Oversaw daily operations and customer service of local store for billion-dollar lease-to-own retailer.

Managed 300+ customer accounts to achieve planned growth and profit goals. Accurately reported financial measures and transactions. Hired, trained and developed new employees. Oversaw $1M in inventory, company vehicle, and showroom. Ordered merchandise and managed inventory supply. Ensured quality control and protection of assets. Provided customer service to ensure satisfaction and retention. Directed and coached staff to achieve monthly sales goals. Responsible for community outreach.

Key Contributions:

Executed turnaround plan for unprofitable store; achieved profitability in six months.

Recognized as store of the month twice in six months.

Macy’s – York, PA

Receiving Supervisor, 5/2012 to 11/2012

Oversaw all inbound/outbound shipments for the largest U.S. department store chains by retail sales.

Trained and developed all receiving personnel. Supervised lighting, damages, and supply ordering. Provided outstanding customer service.

Key Contribution:

Streamlined receiving processes.

Three times manager of the month.

Aaron’s Sales and Lease – Pasadena, MD

General Manager, 9/2011 to 5/2012

Oversaw daily operations and customer service of local store for billion-dollar lease-to-own retailer.

Managed 500 customer accounts. Oversaw $850,000 in inventory, company vehicle, and showroom. Ordered merchandise and managed inventory supply. Hired, trained and developed employees. Directed staff to achieve monthly sales and collection goal. Responsible for community outreach.

Key Contribution:

Executed turnaround plan for unprofitable store; achieved profitability in three months.

Trained and coached two associates to general manager positions.



Contact this candidate