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Engineer Customer Service

Brooklyn, NY
March 04, 2019

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Gennadiy Levin

Phone: 718-***-****

Brooklyn, NY 11236


A Recognized Hardware/Software Expert in TRU, ATM, POS Alarms and ATS Fields with deep understanding and experience in infrastructure operations using AWS, including EC2, S3, VPC, RDS, ELB and Cloud Watch. Ability to provide support, Management, and maintenance across various cross-functional environments. Seeking full-time position to leverage skills for operational growth and further professional development within company that values Hard-work and integrity. Comprehensive experience in mechanics and electronics as well as a proven track record in improving and repairing PC hardware/software. Ability to provide support, management, and maintenance across various cross-functional environments. Seeking full-time position to leverage skills for operational growth and further professional development within company that values hard-work and integrity.

Core Competencies

PC Hardware & Software * LAN/MAN * DNS (BIND 9x) * DHCP (4.x) *Firewalls * Voice & Data Cabling

Peripheral Equipment * Mechanics * Electronics * Solutions Advice * Cost Reduction

Resource Management * Process Improvement * Strategic Planning & Analysis * Communication


DMP Alarm Systems certification

Radionics Security System



Customer field serves engineer. 2017 - 2019

Provided support for clients at all financial institution in New York Banks with troubleshooting, repair and installation ATM, electronics and mechanical,software issue.

Support and service DMP 500N and 550N alarms systems certification, ATM Project and alarms technical support card accesses Pulls system with network control with cloud storage.

control with skimming protection device, NVR/DVR March Net certification, Verint, IRIS video system with AXIS IP cameras, HIK VISION, Heartbeat of security systems in New York City and surrounding areas.

Installed and configured CCTV Surveillance Systems . level 2 support Hyosung ATM

Programmed parabit and synergistic access systems to ensure normal door access functionality.

Troubleshot networking, programming and field related issues with new and existing security.

Installed and tested all security system, low voltage equipment.

TOLT Solutions. Brooklyn, NY 2015 - 2017

IT Engineer.

Rapier and Installed IBM, POS system for Key Foods ShopRite and Whole Foods stores in NY/NJ and surrounding boroughs.

Insolation and repair POS systems, IBM printers and controllers.

Installation of CCTV and Alarm systems

TDN Money System (Contract work), Aston, PA 2014 - 2015

Customer Service Electronics Engineer

Provided clients with troubleshooting and repair of TRU and ATM systems as-needed. Chosen to provide all repairs for Resort World Casino game equipment.

Wincor-Nixdorf, Inc., New York, NY 2008 - 2014

Service Field Engineer

Provided clients JP Morgan Chase and Wells Fargo Banks with troubleshooting and repair of ATM hardware/software. Installed and serviced ATS equipment for IKEA locations.

Diebold, Inc., New York, NY 1998 - 2008

Customer Service Electronics Engineer, Level 3 Support

Installed and serviced alarm security DMP, Radionics, Vista, equipment for both residential and commercial clients throughout New York City and surrounding boroughs

supplying customers with instructions as needed and ensuring safety through excellent customer service.

Provided several banks and ATM facilities with digital CCTV, as well as hardware/software support for installed products on 24x7 as-needed basis.

Managed troubleshooting and repair for all client servers, routers, and switchers while maintaining highest level of service.

DGA Alarm, Inc, New York, NY 1996 - 1998

Alarm Technician

Provided installation, testing, and support for residential and commercial burglary. Panel DMP, Radionics and Vista and fire alarms throughout New York City and surrounding boroughs.

Installed and bended pipes

Managed field support for commercial alarm system while maintaining appropriate customer service.

Installed and serviced CCTV and card-access systems for commercial clients.

Odeskislorodmash Military Production, Odessa, Ukraine 1985 - 1995

Electronics Engineer


Bachelor of Science

Electronic Technology

City Technical College, Odessa, Ukraine


Computer Programming, Syrit Computer School, Brooklyn, NY

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