TIGIST T. FUFA
Tel. No. 571-***-****, Email email@example.com,
Tigist has been working as a Program Specialist, Face to Face Fund Raiser, East Africa Regional SPM Coordinator, Executive Assistant, Senior Administrative Assistant and Executive Secretary. Besides, she has strong capacity on data entry and detail oriented. She has the skills and experience in Microsoft Excel, MS Word, Outlook as well as Customer Service worked with Health and Clinical Research Institute, Non-Government institution, Consulting Firm and the Embassy of Ethiopia in India, New Delhi.
COVANCE, Washington Blvd, MD
Program Specialist 05/07/18 - 09/21/18
Handled incoming calls from patients/customers, and place outgoing calls to patients and healthcare partners
Documented calls in appropriate tracking system, handle/escalate calls per established guidelines and procedures
Conducted insurance research on behalf of patients to determine if they are eligible for their prescribed therapy
Worked with partner distribution partner distributors and pharmaceutical manufactures to request products per assigned program guidelines and track shipments.
DONOR WORX, SILVER SPRING, MD
Face to Face Fund-raiser 11/8/17- 12/1/2017
Adhered to all territory management policies and procedures as the they relate to fundraising activities
Responded to emails accordingly
Retailed campaigns door to door and street fund raising
Participated in learning, team building, brand building and fundraising activities as is required
Sent out acknowledgement letters to sustainable donors
ASSOCIATION OF MICROFINANCE NETWORK, Porto Novo, Benin 02/01/11- 11/15/2013
East Africa Regional Program Coordinator, for Uganda, Kenya and Ethiopia
Work closely with the Executive Director to coordinate programming (events and trainings)
Coordinated the three East African Countries of the operational and financial aspects of the program
Supported the Director and other staffs/team on the development of project proposals
Wrote quarter and annual narrative and financial reports to each donors as per the requirements
Reviews, evaluates, and assesses the soundness of project records and documentation.
Actively participated in the formulation of project financial forecasts.
Attended in industry meetings, workshops and any other events
ASSOC. OF ETHIOPIAN MICROFINANCE INSTITUTIONS, Ethiopia 09/15/2001 -01/25/2011
Wrote emails and other correspondence
Prepared key documents for signature, comments, decision, or action
Coordinated CEO’s travel, both domestically and internationally
Attended National Committee meetings;
Prepared agenda, drafting meeting minutes, and following up
Communicated proactively and effectively with functional counterparts in a collaborative manner
Conducted conference, workshop, meeting and other events
Supervise and monitor the office during the absence of the Executive Director
AFRICAN BUSINESS AND DEVELOPMENT CONSULTANTS, Ethiopia 03/12/1995 – 11/28/2000
Senior Administrative Assistant
Provide assistance to Executive team members as needed. This includes keeping calendars, completing timesheets, submitting expense reports, and maintaining correspondence files.
Coordinated and arranged travel for the Executive Director and other staffs
Organized and coordinated conferences and other related events
Monitored and track all mail deliveries
Prepared letters, memos, reports, and other documents using word processing, spreadsheet,
Handled incoming and outgoing mail, including date stamping and distributing incoming mail
Assisted and worked with the Research team/other teams as needed
Strong troubleshooting office tech and Microsoft office Suite, printers/scanners etc.
EMBASSY OF ETHIOPA, New Delhi, India 06/30/1993- 05/25/1994
Executive Secretary to the Ambassador
Maintain communications with other Embassies
Prepare and send agendas and any other supporting materials for Executive Committee, Steering Committee,
Maintain confidentiality, sensitive material and personnel
Receive, handle, screen, and transfer phone calls, greet departmental visitors
Perform clerical and administrative duties, Provide excellent customer service
Excellent verbal and written communication skills, analytical and problem solving
Bachelor of Arts in Social Studies and Commerce, University of New-Delhi, India 1993
Software Technology and Systems Management Certification, NIIT, New-Delhi, India 1994
LANGUAGES AND SKILLS
French, Amharic and Tigrigna
Strong cross-cultural communication skills gained through professional experience in four continents
IT Skills: All Microsoft Suites; FOXPRO; UNIX; C++, Microsoft word, Excel, Power Point,, Outlook,Access Publisher Peachtree accounting software, etc.