ANMOL KAUR DHILLON
Phone no- 647-***-****
Sales Associate December 2018- February 2019
Sanremo Bakery, Etobicoke, ON
Shift Manager September 2016- November 2018
McDonald’s, Toronto, ON
Implemented the Cash Management Policy in order to manage the daily cash flows of the store.
Implemented the Food Safety Policy in order to handle food properly.
Processed all the purchase orders biweekly to manage operations and meet customer expectations at the store.
Collaborated with suppliers to resolve any missed deliveries, short shipments and pricing discrepancies.
Organized employee schedules and workloads to maximize the sales and profit on daily basis.
Trained new employees on the required positions and outlined and delegated the shift duties.
Prepared supplies, maintained inventory and updated the system for the current and to next business date.
Resolved any conflicts arising with the customers or within the workplace.
Answered customer service issues quickly and ensured total satisfaction from all guests.
Managed and updated the time cards for the entire store.
Office Administrator April 2016- September 2016
Zenith Communications, India
Coordinated office activities and operations to secure efficiency and compliance to company policies.
Supervised Administrative staff and divided responsibilities to ensure performance.
Managed agendas, travel arrangements, appointments along with preparation and timely submission of reports, presentations, memorandums etc for the upper management.
Managed phone calls and correspondence (e-mails, letters, packages etc )
Supported budgeting and bookkeeping procedures.
Tracked office stationery inventory and replenished them as and when required.
Processed expense sheets and invoices.
Maintained computer and manual filing system.
Reported to the management about the operations of the office
Study of the Organisation Structure and Operations of the Company April 2013- May 2013
Replica Xerography Pvt. Ltd.
Implications of Changing Service Tax Rates on the Company April 2015- May 2015
BI Worldwide Ltd.
Proficient in Microsoft 360, Cash Management, POS Management
Strong customer service orientation with high levels of professionalism.
Well-developed problem solving, decision making, and negotiation skills, with the ability to function in a multi-disciplined team environment.
Exceptional organizational skills with the ability to manage multiple projects simultaneously and always meet deadlines.
Strong communicator and presenter who works equally well within a collaborative environment and independently.
Self-directed, quick learner and highly motivated with an urge to take on initiatives and new challenges.
Results oriented with high attention to detail and consistently proven analytical skills.
Organised Simulation Workshop of Cross Business Operations for 1200 students at Christ University, India as the Student Body President.
Organised and managed Business Fests at Christ University for two years during the course of MBA and led the team of 37 sub-committees.
Organised and managed trips to rural areas of India for social awareness.
Organised leisure trips for 960 students during the course of MBA at Christ University.
Christ University, Bangalore, India June 2014 – April 2016
Master of Business Administration, Finance and Accounting
Christ University, Bangalore, India June 2011 – April 2014
Bachelor of Commerce (Honours), Finance and Investment
Advanced Financial Statement Analysis (Christ University)
Certification in Guidance and Counselling(Christ University)
Certification in Work and Health (Christ University)
Standard First Aid Level C CPR and AED (St. John Ambulance Saint-Jean)
Food Handlers and Safety Certificate (Toronto Public Health, City of Toronto)