Email: firstname.lastname@example.org ; Phone: 647-***-****
QA Lead and Test CoOrdinator Experience,Expert in SAP ECC and CRM module testing, MS Dynamics 365, API web services Testing, Manual Testing ( Regression, Functional, Integration),Database Testing & QA Documentation 11+ Year Record of Proven Results
QA Lead/IT Analyst/QA Analyst/Senior Test Engineer with full system development lifecycle experience, including designing, developing and implementing test plans, test cases and test processes for Electricity/Gas Utility Sector, Banking, Telecom, Health care domain.
Qualifications include 8 years of QA software testing experience of client server Cloud based applications and 3 years of user-acceptance testing experience in SAP CIS and CRM, MS Dynamics CRM.
Strong credentials including a Computer Science degree, Six Sigma Green Belt training and ISTQB certificate; advanced command of various testing suites, Agile Methodologies and monitoring tools; and cross-platform skills in Windows, Linux and Unix.
SQA Testing & Methodologies
Test Plans, Cases & Processes Functional Requirements
Scripting & Documentation, Agile Methodologies.
Regression & Negative Testing
UI & Compatibility Testing
Data Interface & Migration Testing
System and Integration Testing, Web Services Testing, Security Testing.
Test Strategies & Coverages, Functional Testing Automation scripts,
QA & QC Standards
Employer : TCS -Enbridge
Title : Test Analyst
Dates of employment : Apr 2018 – Till Date
Project : DDSM
Role : Team Member
Configured and Tested the application to meet a client's requirements using Microsoft Dynamics CRM customization tool, workflow tool
Interaction with the business and Stakeholders for the requirement analysis and review of different Program offering and document them..
Managed QA Team and bug tracking and defect review meetings
Created detailed test plans to check the functionality of the application.
Developed Traceability matrix in HP-QC as a proof of document to ensure that all specifications are been tested and has no defects.
Performed manual front-end testing to check all functionalities of different modules, developed test cases of various Business workflows, screen mock-ups, and conversion requirements.
Identify issues and risks, understand and deal with it in a manner that mitigates risk to quality, timeline and scope.
Responsible for UAT Test plan and execution
Managed the creation of test cases from requirement document and other related artifacts
Led Test review and sign off on test cases
Drove execution and status reporting from the test phase
Managed and monitored defect reports and worked with developer and team members to verify resolution.
Provided project update to senior management.
Employer : Pulse Corporation
Title : QA Analyst
Dates of employment : Apr 2015 – Apr 2018
Project : EMR application
Role : Team Member
Strong testing QA experience within Agile environment
Coordinated with team and prepared tests cases and ensured that all software applications were compatible with tests.
Attend Daily Triage meetings to track and prioritize the Defects
Responsible for setting up regression Cycles for Product releases
Expert in writing/executing Billing End to End test cases.
Worked as a Lead with Automation Test Engineer Team to Demonstrate and Review the Test Case preparation using Zephyr.
Observed all test and identified defects in tracking systems- JIRA
Performed data validation testing using POSTGRESS.
Tested the web application for certain vulnerabilities like Broken Access Control, Broken Authentication, Session Management issues using Burp Suite.
QA and Technical Specification documentation using Confluence.
Demonstration of new feature enhancements to the Customer.
Key role in validation testing during production deployment.
Responsible for designing and keep updated Dashboard in Jira and SRC, QA Planning page in Confluence.
Employer : Inergi LP
Title : IT Analyst
Dates of employment : Feb 2011 – Dec 2014
Project : Application Management - Smart Meter-Sustainment/Drive X
Role : Team Member
Serve as a key member of software testing team on development projects for Electricity Utility Market. Responsible for developing and implementing quality-assurance and quality-control methodologies to ensure compliance with QA standards, customer specifications. Done extensive testing in Functional Areas of ISU Billing, FICA, Device Management.
Created and tested business processes for Billing master Data, Device Management, Billing and Invoicing modules.
Performing cancel- re bills, adjustment reversals, final bills issues.
Execute pre-defined programs/processes to compare billing results from the SAP IS- U test system (with test converted data) with the Billing results from the Legacy system.
Involved in Testing in the areas of Technical objects - Device and connection data, Device installation, Meter reading, move-in/move-out etc.
Created and executed manual software test plans, cases and scripts to uncover, identify and document software problems and their causes.
Conducted formal and informal design reviews throughout the software development lifecycle to provide input on functional requirements, product designs, schedules and potential issues.
Responsible for scripting Unit/ Functional/ Integration Test cases.
Performed database testing using SQL queries.
Responsible for configuring and maintaining the Test Environment.
Extensively testing knowledge in SAP ECC and CRM module
Strong understanding of Testing Methodologies and testing Strategy
Verified and tested different patches to integrate new function into CRM, ERP and other applications and analyzed functionality / compatibility
Involved in creating/ resolving Change and Incident Tickets for Smart Meter Team
Identifying, logging and validating Incident tickets for Smart Meter- CSuite Application under sustainment
Strong Understanding of dataflow between different Application of C-Suite CSON, IRTT Middleware, CMOM web Portals, MWP and SAP-CIS
Using SQL for checking the output of various reports
Responsible for Incident Tracking and Reporting to improve communications and reduce delays
Responsible for Version Control of code for C-Suite Application in MKS
Providing Production support for Smart Meter-C-Suite on day to day basis
Project : Cornerstone Phase IV - CIS
Responsible for performing testing in SAP ECC, CRM interfaces
Work involved the design and development of the functional specs for the building and maintenance of the customer master, material master in SAP R/3 and product catalog, Installed Base Management, Middleware in SAP CRM.
Assisted in Unit Testing and Data Migration for IDEX and eCustomer Application in different Development and QA Environments
Experience with the meter data collection, validation, estimating and editing of meter data.
Strong understanding of the new CIS Workflow
Verification of integration test results from database using SQL Queries and server log files
Test data preparation for varied systems such as MDM/R and IEE
Identifying, logging and validating defects during ORT and Regression test phases
Responsible for regression Test Execution /Operational Readiness Testing and defect logging.
Assisted in MDM/R exception handling – creating estimates, validating data
Involved in creating Change Tickets for minor enhancements from Hydro One
Performing several tasks at hand by prioritizing and often recognized by Peers and Supervisors for job well done
Responsible for executing the batch jobs (MDM/R SYNC) on daily basis and analyzing the results
Tested and transferred legacy data into SAP system
Tested and verified the custom developments and system changes which the ABAP programmers developed.
Assisted Team Lead in estimating requirements and timelines for Hydro One Enhancements
Performed end to end Integration Testing across different systems
Providing Production support on day to day basis
Project : Open Market System (OMS)
Role : Team Member
Experienced in Retailer Enrollment, Billing and Settlement processes with Retailer (via IMP, ISD, IBR) in CSS and OMS
Understanding of dataflow in relationship with CSS, OMS and Smart Meter
Performing System Acceptance and Integration testing for different modules of OMS and CSS for Inergi Application Releases, Smart Meter test and Sustainment CR’s
Involved in execution of test scenarios in CSS online functions, DB2 table verifications, Mainframe dataset verifications
Strong understanding of EBPP process
Tested integrated applications such as : WFIS, CODS, MBS, CSS, MR-WEB, HOMER
Prepared test data based on EBT Standards using XML-Spy
Performed Regression testing in eCustomer Application including enhancements, Credit Card and My Account Extract
Responsible for documentation and collection of test results/artifacts for IESO scenarios executed during the ITEST cycle for Smart Meter test
Strong knowledge of HP Quality Center including test script creation, execution and defect logging
Prepared SAT and IT test data for scenarios used during execution and analyzed test results
Organized and executed test plan and scripts
Documented test results and maintained defects in Lotus Notes
Participated in SIR/Defect meetings
Responsible for testing the TD file processing in OMS.
Follow up with developers and other staff members with verbal communication and emails about the concerns raised during testing
Received appreciation mails from peers for successfully completing testing in a short notice
Collaboratively worked with developers and other staff during development of testing plans and scripts
Successfully provided artifacts for Audit related activities for OMS
Working on incident tickets for eCustomer application
Employer : Patni Computer Systems Ltd.
Title : Senior Engineer (Software)
Dates of employment : Aug 2008 to March 2010
Project : Unified Prepaid Support System (UPSS)
Client : IBM/Vodafone
Role : Team Member
Project scope includes testing a web-based unified prepaid support system, which is scalable, extensible and configuration application which supports high volume transaction processing and high volume data storage. Modules handled are - Tariff and Promotion configuration, Customer and Voucher Management, Provisioning and IN Mediation (CDR, MTR, EDR).
Studied and analyzed software requirements
Prepared module and integration level Test Cases
Involved in peer review of Test Cases
Performed testing at Module/Functional, System Integration (SIT) and API level
Verification of integration test results from database and server log files
Developed test data to test and evaluate the performance and reliability of software design
Tested SMS based Alert mechanism implemented for all the processes to ensure zero deviation from business
Performed User Acceptance Testing for Promotions module
Tested Recharge based promotions and Voucher management as per business requirements
Successfully configured more than 300 products and promotions and delivered as per business requirements
Employer : Nucleus Software Exports Ltd., India
Title : Software Engineer
Dates of employment : July 2007 to July 2008
Project : Business Process Automation
Duration : 8 Months
Role : Team Leader
Promoted to serve as lead tester, overseeing quality-assurance testing and teams for client software and systems development projects. Performed system, unit, regression, data interface testing. Provided client developer teams with detailed reports on quality metrics, identified bugs/flaws and recommended fixes.
This Project is to enhance and automate business process. It gives complete flow of process starting from BDGMS - Order Booking, NucForecaster, Project Initiation and NPP WSEM Integration, Revenue Accrual Module and PrISM.
Lead a team of 4 individuals for Business Process Application manual testing
Prepared Project Plan including resource and task allocation in MS Project
Prepared Quality Control Test Plan and test cases for BPA application
Involved in installation of application in test environment
Maintained Defect Matrix and Traceability Matrix in MS Excel
Reviewed and analyzed business requirements of project
Reviewed and approved Test Cases prior to Test Execution
Involved in designing and executing test cases for Integration Testing of Revenue Accrual Module with NPP and WSEM
Attended Kick-off and Bug resolution meetings with Development Team
Project : FinnOne™ Collections System version 3.4
Type : Automated Testing
Software : IBM Rational Robot, Rational Test Manager
Duration : 5 Months
Role : Tester
FinnOne™ is an integrated suite of applications designed to support the typical business offerings of Banks and Financial Solutions companies. The Financial Suite provides a solution for both the asset side as well as the liability side of business, core financial accounting and customer service.
Recorded, updated and played back scripts for the Collection application using Rational Robot and Rational Functional Tester
Executed scripts using Data Driven methodology
Involved in creation and running of Test Suites
Worked on the existing test plans and reviewed test strategy
Developed Test scripts and functions wherever necessary for various units of the business modules
Performed sanity testing on custom scripts using IBM’s Rational Robot automated testing tool
Generated Test Reports using Rational Robot
Employer : Syal & Associates
Title : QA Tester
Dates of employment : June 2005 to June 2007
Project : Billing Information System
Client : Internal
Duration : 2 Years
Role : Tester
Analyzed the Functional and Business requirement documents
Created test result reports and communicated project status to management
Developed Test Plans by determining the scope, risks and testing milestones
Reported, tracked and assisted developers in solving product defects and proposed enhancements
Analyzed the existing defects logged in the defect tracking tool and performed regression Testing
Used MS-Excel for documenting, writing test cases and preparing defect reports
Reviewed test cases written for Functional and Integration level
EDUCATION AND CREDENTIALS
Bachelor of Engineering (Computer Science and Engineering), India
Diploma (Computer Science and Engineering), India
ISTQB certified – April 2006
IUT-210: Master Data and Basic functions SAP
Operating Systems: Windows 7/XP and LINUX
Languages: C, C++, VB 6.0, SQL, TSL, HTML, SQABasic, Visual Studio 2010, Java
Database: Oracle 9i, MS Access 7.0, Toad, Benethic - Golden
Testing Tools: Mercury Winrunner 7.6, HP Quality Center, IBM Rational Robot,
QTP-Quick Test Profesional, IBM Test Manager, SAP for utilities, SmartBear SOAP UI
Bug Reporting: Compulink Whizible, BugZilla, Lotus Notes,JIRA.
Security Test Tool: Burp Suite
Domain Expertise: Electricity Market-HydroOne,Telecom, Banking,Health Care
Configuration Management: MKS, IBM ClearCase
Change Management: ITSM
Application server: IBM Websphere, BEA- WebLogic
References available upon request.