Accomplished technical IT project management professional with over 20 years’ experience leading complex projects and managing cross functional resources to optimize enterprise technology and telecommunications operations. Experienced as a an IT Security Professional in IT Infrastructure, Information Security, Network Security, Enterprise Security, Project management and Portfolio management. Committed to providing quality and service excellence with aptitude for launching new technology operations, including client and vendor relationships, policies and procedures, business processes and meeting customer SLA’s and group defined key performance indicators (KPIs). Microsoft implementation experience.
Core competencies include:
Platforms: Microsoft Windows, UNIX, Linux, AIX and Sun Solaris, VMware ESX/vSphere
Tools: Java, MS-SQL, PL-SQL, Korn shell scripting, Oracle SQL Plus, Perl, bash, Microsoft Project, Microsoft Office Suite, CA Clarity, Remedy/Service Now and CA applications, JIRA tools, VMware Virtual servers and virtualization of physical servers, IBM Tivoli Storage Manager, Symantec Backup Exec and NetBackup technologies.
Protocols: TCP/IP, LAN/WAN, FTP/SFTP, SSH, SSL, TLS 1.2
Hardware: DELL Servers, Blades, EMC VMAX 40k SANs, Cisco Switches and routers, Tape Libraries, Data Center Facilities Management, UPS Systems
Network/Security: Experience in Network Intrusion detection/Intrusion Prevention System and Firewalls, PCI /PSA security standards RSA, VPN, CISCO Nexus 5548P switches and 7000 switches, and
Fabric Extender(FEX) and Cisco ASA 5505 firewall with a wireless routers. AT&T, Verizon and L-3 Circuits for Data Center connectivity
Applications: Microsoft Office Suite, MS Project, Lotus Notes, Email, SharePoint and Telephony
Spelman College, ATL GA. BS Computer Science
Amberton University Dallas TX, MBA- Management
Kennesaw State University - Executive MBA, 2011
Infrastructure Project Manager Wells Fargo Jul 2018 –present
Under the general direction of the Wells Fargo Application Security Champions, lead a team of Infrastructure PMs through critical tasks to identify and remediate the Application team’s exploitable security vulnerabilities discovered via HP Fortify SAST scans. DAST scans were used for Applications which needed intrusive vulnerability probing in order to remediate the vulnerable code findings to assist the application to become compliant. The security remediation entailed managing and coordinating release schedules, creating and testing packages prior to release, and deploying approved packages in accordance with change, and release management policies and procedures as well as the Wells Fargo Enterprise Project management (EPM) methodology standards and processes. Developed and maintained progress reports as required by the Information Security Program Management Office.
Infrastructure Project Manager Global Payments Norcross, GA May 2017 – June 2018
Managed the integration of 16 security tools acquired a new company into the Global Payments support model. Determined and documented the scope of activities performed by the Security Engineering team. Organized and tracked all tasks required to onboard, stabilize and sustain security technologies. Developed roadmaps for future plans to centralize or rationalize security technologies. Developed and maintained progress reports as required by the Information Security Program Management Office.
Technical Project manager ACI Worldwide Norcross, GA Nov 2016–Mar 2017
Managed the implementation of a companywide information security initiative to enable encryption for all incoming, internal and outgoing interface points for applications and servers hosted within AOD (Applications Operations and Hosting) to become PCI compliant. Performed GAP assessments, provided solutions, and created implementation plans to assist technical teams in achieving a successful installation.
Infrastructure PM /IT Security Analyst FISERV Corp., Alpharetta, GA Jan 2015 – Aug 2016
Managed the shutdown of a large data center and the migrated over 200 servers to the new Johns Creek and Irving data centers. The majority of the work centered on procuring equipment, remediated risk vulnerabilities discovered on the servers and SAN devices while validating the infrastructure passed PCI and all other security standards. Identified project challenges and risks, as well as scheduled ongoing meetings as well as coordinating and tracking handoffs between the technical teams to ensure optimal results. Determined the Citrix or SSL VPN strategies to utilize based on users access requirements for the environment. Developed project plans; worked with client personnel to define objectives, scope, deliverables; estimated resource needs to meet project requirements; designed security process improvements with recommendations for implementation; ensured information collected and documented accurately reflected status. Facilitated calls with Fiserv Infrastructure window server build, networking, storage, data center and telecom and security technical teams. Managed projects utilizing the ETG project management life cycle methodology and utilize Clarity to contour team’s hours and project process stage gates. Produced the mandatory project management documentation to ensure a successful GO-LIVE release and prove operational readiness. Worked with the application teams to ensure seamless application data replication to minimize interruption to team’s the PROD and DEV/TEST client environments. Worked with data owners to ensure solutions implemented for data loss prevention (DLP) servers migrated properly and did not negatively impact the business ability to capture the user’s transactions. Budgets for managing these projects were $5 million to $10 million budgets with average team sizes of 30 members.
IT Project Manager/Infrastructure Mgmt., FIRST Data CORP, Atl, GA Feb 2011 – Oct 2014
Managed multiple projects in financial web services, Mobile banking, and security services in a distributed environment (AIX/Windows) using PMI best practices and the GIO (Global Infrastructure Organization) PMO methodology. Managed the Compliance Back office infrastructure/applications which were complex migrations moving applications into the NGN (new generation network) environments which covered multi-disciplines. This project was a top company technological refresh strategic priority. This position included the standing up 80 servers to support DEV, QA, CERT, Production and DR environments to capture all types of paper and electronic documents and forms, transforming them into accurate and actionable documents using Kofax software and to handle business continuity. The installation of these initiatives saved the company over $10 billion in annual revenue.
Overall Infrastructure Project Manager working with cross-functional organization (Infrastructure, System Engineering, Capacity Management, Procurement, Application development and Sponsors ) to define requirements.
Build infrastructure project schedules and gained buy-in from technical resources, stakeholders, SVPs, VPs and Directors.
Conducted network vulnerability assessments using tools to evaluate attack vectors, identify system vulnerabilities and develop remediation plans and security procedures.
Held troubleshooting meetings as necessary to minimize impact to schedule and budget.
Escalated issues and concerns appropriately to find solutions
Mitigated risk by identifying, escalating, and resolving issues across multiple delivery teams
Communicated project statuses and issues to PMO, project teams stakeholders and stored collateral on the team SharePoint sites. Ensured project methodologies, project delivery processes, and templates were followed.
Managed projects of varying complexity while ensuring data was secure and PCI compliance rules followed. Coordinated the installation of the vormetric encryption software for the distributed database servers.
Utilized application certification authorization (ACA) process to verify applications were not vulnerable to any security risks.
Utilized Excel charts to report project budgets using Excel charts. This includes understanding and validating estimates, cost variance tracking, and managing project resources efforts.
Verified that the servers were operating efficiently via the network and applications were tuned properly.
Project Manager / Sr. Systems Engineer, AT&T Operations, Atl, GA Jul 2009 – Jan 2011
Managed project schedules for over 20 projects providing oversight for risks and jeopardy management of critical network projects and services within GNO (Global Network organization) planning and network operations organization. This enabled critical projects to launch successfully without major impact to customers.
Lead the development and operations for production support of the network and products being deployed in the network. Maintained command and control supporting the management systems for operations, including: alarms, alerts, development of documentation and triage. Worked with vendors and team members to identify root cause analysis of outages.
Participated in designing and planning and procurement of infrastructure (Servers, Oracle databases, Netbackup engineering and Applications) to support growing capacity needs.
Approved content change control and configuration and load management using CVS tracking systems.
Worked with new technology, business process staff, and vendors to gather requirements to determine course of actions and implemented solutions.
Developed and deployed UNIX korn shell scripts to assist engineers with automation of alerts and application support for systems using TCP/IP.
Worked on Linux using a Dell Intel platform to load various applications.
Used Business Objects 5.x/6.x to extract data from PMATT (Project tracking tool) to create reports.
Manager of Operations, AT&T Operations, Atlanta, GA Jan 2007 – Jul 2009
Managed a team of highly skilled professional DBA/Netbackup administrators in a UNIX/Oracle environment which helped the organization accomplish operational results.
Delivered changes into the operational environment through Critical CTS tickets or CMR change management process to ensure no Customer service impact.
Managed all system outages and provided leadership with up accurate updates.
Worked closely with project management team to ensure all the AT&T Wireless Mobility Project goals and objectives were accomplished.
Web Hosting Admin, AT&T Operations, Alpharetta, GA Aug 2002 – Jan 2007
Provided production support for over 3,000 servers in the AT&T Global Internet Data Centers located all over the world, utilizing Remedy ticketing and fault management systems.
Utilized the Remedy ticketing and fault management systems Solaris Operating systems, Solaris packages and patches. Installed hardware devices such as Network attached storage, printers and additional network interfaces.
Utilized application servers to restart Apache and took appropriate corrective actions. Applications servers used included: WebSphere, SunOne Directory Server (LDAP), Apache, BEA WebLogic 8.1, Site minder Authentication.
Developed Perl and shell scripting to automate network device configuration, testing; automated UNIX host configurations.
Solaris Systems Admin, Federated Systems, Duluth, GA Feb 1998 - Aug 2002
Responsible for growing the system architecture, designing infrastructure, implementation, and deployment and of 40-50 IBM RISC 6000 AIX systems, and Sun Solaris system enterprise-wide client/servers supporting the macys.com and bloomingdales.com e-commerce environment. This environment produced over 3 million dollars of revenue for Federated Systems Group.
Supported third party application software packages such as: Mercado Search engine, and True spectra Image Server Technologies which was critical search software for the Macys.com and Bloomingdales.com e-commerce search sites.
Installed and configured n-tier software components in both Windows and UNIX environments.
Implemented and added storage capacity to the SAN infrastructure and performed Storage Management using Solstice Disk Suite, VERITAS Volume Manager and File System.
UNIX Instructor, Gwinnett Tech Institute, Lawrenceville GA. Feb 2000-May 2003
Responsible for the development and teaching Solaris 8.0 and Linux UNIX Operating system for the training of the Continuing Education department at Gwinnett Technical Institute, using a DELL Intel based platform.
Implemented daily lesson plans for students in compliance with scheduled activities and course materials.
Prepared and delivered lectures and lab demonstrations as outlined in curriculum and lesson plans.
HP-UX 10.0 Sun Solaris Linux Certificate
CAPM (PMI Project management Certified)