Name & Surname - Gailie Valerie Hosby
Identity Number - 750**********
Nationality - South African
Gender - Female
E-mail - email@example.com
Physical Address - 13 Rademeyer Street, Delmore Park, Boksburg 1401
1993Matriculated – East Rand Secondary
2008 Certificate - Quest Computer Skills Centre
Microsoft Word XP 2003
2007 – 2010 - Diploma (Legal Secretary) - Damelin Correspondence College
Intro to SA Law
Wills and Estate
Property Law and Conveyancing
Criminal Law and Procedure
Business and Office Administration
MS Office XP
Experience with working in teams
Excellent coordinating tasks
Fast learning ability
Excellent people skills
Awards and Nominations
Awarded a departmental quarterly certificate for upholding SAA values and delivering excellent performance in the work place - Sales and Marketing (Trade Support) 2005
SAA achievement award in recognition of loyal service – 5 years
Jonsson Workwear Johannesburg DC: (September 2013 – to date)
Reception and Sales administration
Assistant to the Distribution Centre Manager
Arrange meeting with internal employees and external customers.
Taking and distributing minutes of meetings.
Answering or referring inquiries.
Directs visitors by maintaining employee and department directories.
Ensure that the company cars are send for service on time.
Purchasing and distributing of stationery to the warehouse staff
First Aider of the Health and Safety team
Process and distributing of sample orders.
Creating returns from customers.
Assisting walk in customers.
Manage the canteen staff, the company driver and the cleaners.
Process parcels for overnight courier
Oversee the rugby suite at Emirates Airline park (Food, Liquor, Parking, Maintenance)
Jonsson Workwear Johannesburg DC:
Sales Advisor – CWS – Northwest region
January 2017 – March 2018
Understanding customer needs and connecting them to the right solutions
Building excellent relationships with our customers
Helping people solve their unique corporate workwear requirements and making the right decisions
Working with amazing people
Generating sales, growing the business & seeing the rewards
Being proactive anticipating customers future needs
Having that great feeling of achievement and job satisfaction from every new sale you finalize
Not office bound being out and about, willing and able to undertake extensive road travel, including some overnighting throughout your assigned area
Jonsson Workwear Johannesburg DC:
Relief reception and Sales administration
(September 2013 – October 2015)
Co-ordinating weekly and monthly sales meetings. Booking of sales related travelling for the NSM (National Sales Manager) and sales reps. Taking minutes of meetings. Managing the calendar of the NSM, booking appointments where applicable. Receiving petrol slips for all business travel done by Sales reps and matching to Nedfleet reports. Collating all expense claims and checking all slips against expenditure before submitting for approval by the NSM. Distributing samples, order forms and return forms to Sales reps and country areas. Reception duties daily, when the receptionist goes on lunch and tea. Handling and directing incoming sales related phone calls. Processing of all sample orders. Assisting customers. Manage the canteen staff and the company driver.
Assisting customers with orders, back order reports, stock availability.
Attend to walk in customers.
Processing customer orders
Updating customers on new products and pricing
Reaching monthly sales targets
Ensuring that orders are delivered on time and customers are satisfied.
Coca-Cola Canners of South Africa - Receptionist
October 2008 – September 2010
Meet and greet all outside visitors. Screening of all incoming calls and directing it to the relevant people. Processing of all invoices to ensure prompt payment to suppliers. Filing, handing over of supplier cheques to drivers. Mail deliveries to all office staff. Prepare overnight bags that need to be collected by the courier service. Record all incoming mail with couriers.
Reason for leaving: Contract ended.
South African Airways Voyager Call Centre (January 2011 – August 2013)
Assist SAA Frequent flyer members with creating reservation. Assist with updating member details e.g. Contact details,
Load missing miles for SAA and Star Alliance partners. Create reservations on Star Alliance partners. Enrol new members. Assist with voyager credit card queries.
Quote airport taxes, reverse awards on member requests.
Voyager Service Recovery -Investigating cases whereby members have not been credited Voyager miles. Assist in loading missing miles. Enrol new members Bookings cancelled in error. Load bonus miles to members account after completion of case investigation. Contacting members advising them of awards expiring or bookings that will cancel. Liaise with staff from outstations to solve customer complaints.
South African Airways (MAR 98 – DEC 2007)
1. Reservation Call Centre Agents (1998 – 1999)
Making travel reservation for passengers. Booking special meals, unaccompanied minors, and medical passengers. Quoting domestic fares.
2. Reservation Call Centre (International Fares) (1999 – 2003)
Assisting passengers with international travel bookings. Quoting international fares. Assist with point to point fares e.g. (Johannesburg to London back Johannesburg). Assist with medical bookings e.g. wheelchair passengers, blind passengers, pregnant woman. Assist with unaccompanied minors travelling abroad.
3. Trade Support Call Centre (2003 – 2005)
Serve as a helpdesk for travel agents. Confirmation of waitlisted bookings. Assist with voyager queries. Revalidation of electronic tickets. Guarantee of international fares. Name changes, seating, meals, medical bookings.
Confirmation of fare rules domestic and international. Unaccompanied minor confirmations. To insert ticket numbers into reservations.
4. Secretary to Senior Manager (May05 – Jun06)
Assist the senior manager in the daily running of the office. Travel arrangements. Arrange all internal training. Telephone audit. Stationery orders. Meet and greet visitors on manager’s behalf. Arrange meetings with internal stakeholders. Deal with all levels of management.
5. Senior Secretary to HOD (Jun06 – Dec06)
Manage the office effectively. Assist in daily office operations. Coordinate duty travel. Arrange meeting internal and external. Arrange parking for outside visitors. Assist in expenditure tracking. Arrange meetings and prepare documentation for meeting. Take minutes when necessary.
6. Senior Secretary to General Managers (JAN 07 – DEC 07)
Key Performance areas
Coordination of Dairy: Time management and accurate coordination of various functions and meetings within the manager’s dairy.
Record Keeping: Development and maintenance of a logic record keeping system for electronic as well as conventional use. Screening sorting of documents. Tracking of documents. Accurate retrieval of information as and when required.
Communication: Ensure proper communication from the manager’s office both internally as well as externally. Preparation of written as well as visual communication (PowerPoint) for internal and external clients.
Travel Arrangements: Arranging travel and accommodation both domestic and international. Deal with travel allowance.
Typing: Typing of correspondence and minutes of meetings.
Preparation for and assistance during meetings: Preparations of documentation packs and information in advance of meetings. The timeous disseminations of these and manager briefings. Taking and preparation of minutes. Tracking of tasks on completion of meetings.
Reason for leaving
INTERNAL COURSES WITH SAA
Reservation Call Centre Passenger Handling
Fares 1 -4 Customer Touch Points
Galileo World Span
Telephone Etiquette Intermediate Fares & Ticketing
Business Writing Health & Safety (First – Aid)
Internet, Microsoft – Word, Excel, PowerPoint, Outlook
Good Communication (verbal, written)
Good organising skills
Attention to Detail
Brian Mbobo : Team Leader (SAA Voyager)
Marna Perold : Payroll Manager (Coca – Cola Canners - Wadeville)
Carol Du Plessis : Jonsson Workwear Kempton Park