Front Office Customer Service

Ndifelani Mushoma

Stand No *** Khumbe Village, Lwamondo, 0985

Email: ac8n07@r.postjobfree.com

Contact: 079-***-****/ 072-***-****

ID NO: 800-***-**** 082

Gender: Female

Driver’s license: Code 10{C1}

PROFESSIONAL SUMMARY

Profile:

Result-driven Front office desk Officer with multi-faceted in accommodating patrons by registering and assigning rooms to guests., Issuing room keys or cards, answering telephones, recording names of guests, and acting as gatekeeper for a residential or commercial building. Having four years’ experience in Front office and building positive rapport with complainants and Clients. Fully computer literate, including all windows and ability to quickly and easily learn and use new software and hardware. Fluent in English and proficient in South African officially languages.

SUMMARY OF PROFESIONAL QAULIFICATION

-Experienced in performing a variety of clerical tasks

-Superb written and oral communication skills

-Negotiations and compliance

-Drafts correspondence, prepares financial spreadsheets and creates presentations

-Orders office supplies, files documents, makes photocopies and sends and receives faxes

EDUCATION / PROFESSIONAL DEVELOPMENT

Shondoni Secondary School:

Highest Grade Passed: Grade 12 (1999)

Subjects Passed: English

: Tshivenda

: Accountings

: Economics

: Business Economics

TERTIARY QUALIFICATION

Institution: Gauteng School of Management (2000)

Course: Diploma in Bookkeeping and Accounts1

Subjects Passed: Business Communication, Clerical Skill, Business Law, Business Management Financial Accounting, Communication and Life Skills, Computer Studies

TERTIARY QUALIFICATION

Institution: Oxbridge Academy (2008)

Course: Diploma in Hotel Management

Subject Passed: Food and Beverage Operations,Food, Hygiene, Health and Safety,Front Office Operations,Housekeeping and Accommodation Operations,Finance for Hospitality and Tourism, Business Operations in Hospitality and Tourism,Marketing for Tourism and Hospitality,The Tourism Industry,Business Computing,The Global Hospitality Industry

CUSTOMMER SERVICE REPRESENTATIVE

With an impressive 7 years track record of success

•Demonstrate sense of urgency in customer queries

•Possess exceptional ability to build productive relationships: resolve complex issues and win customer’s loyalty

•Demonstrate outstanding problem solving and active listening skills-and able to diffuse difficult customer situations with tact and ease.

•Acknowledge for unwavering commitment to providing exceptional customer service

•Handle customer inquiries, complaints and service request-{manage a high –Volume workload within a deadline-driven environment.{Speed, Accuracy, Volume}

PROFESSIONAL CAREER EXPERINCE SUMMARY

Company: Garden Court Morningside (Southern Sun) till 2014

Position: Front Office and Night Audit

Duties:

Ensure the proper responsibility of ensuring that a guest's first impression of the hotel is a good one, Process guest arrivals and departures, including all necessary payments, Handle & coordinate room assignments and pre-arrivals, Handle guests' concerns, Offer referral for services and handle requests for information, Handle and store luggage, Assist

with the check-in and check-out of groups and tours, Assist other departments as required, receive reservations for accommodation from clients, either in person, online or by telephone, fax or email, take guests' details and allocate their rooms, talk to transport carriers (such as airlines, bus companies and rental car agencies) to make and confirm travel arrangements for guests,inform guests of the hotel/motel's services and facilities, policies and procedures, provide tourist information to guests,make reservations for sightseeing tours, restaurants, the cinema and live entertainment, deal with enquiries and requests from guests, take messages for guests, finalize guests' bills and issue receipts upon payment, arrange accommodation for guests travelling to other destinations, perform cashier duties and exchange foreign currency, place guests' possessions in a safe if requested, coordinate the cleaning of guests' personal laundry, shoe shining and room service deliveries, follow in-house procedures to help ensure the security of guests and employees, perform general secretarial duties, such as preparing correspondence and attending to a switchboard.

Company: Garden Court Morningside (Southern Sun) 2009

Position: Housekeeping acting supervisor

Duties:

Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in hotel, assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action, purchase, housekeeping supplies and equipment, take periodic inventories, screen applicants, train new employees, and recommend dismissals, Obtains list of rooms to be, cleaned, immediately and list of prospective check-outs or discharges to prepare work assignments. Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment, Evaluates records to forecast department personnel requirements. Makes recommendations to improve service and ensure more efficient operation. Prepares reports concerning room occupancy, payroll, and department expenses. Performs cleaning duties in cases of emergency or staff shortage. Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management. Establishes standards and procedures for work of housekeeping staff, Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports.

PROFESSIONAL STAFF DEVELOPMENT

•Developed strong employee, productivity and ability to identify, and eliminate work hazard

•Established solid, positive and productive work environment.

SKILLS AND KNOWLEDGE

Excellent planning and organizational skills. Strategic and leadership skills

Computer Application. Supervising

Motivate employees to perform to their Deal with complaints at all Level

Maximum potential.

Excellent proactive attitude to work Analytical thinking

Adept at communicating effectively with

Customers, complainants and Staff Decisions making

Effective conflict management and Cash handling experience

Decision-making

Professional attitude excellent communication skills

Ndifelani Mushoma

OBJECTIVES AND STRENGTH

•Seek the Position of Site Assistant Manager

•Have over six years’ experience and the capacity to adopt new concepts with due responsibilities

•Carried out with various administrative documentations along with impressive detailing.

•Remarkable to work with diverse individuals and groups, work with data of different types and purpose, and utilize a wide variety of job related equipment

•Great problem solving ability to analyse issues, create plans of action and reach solutions

•Demonstrate continuous effort to improve operations, streamline work process, and worked cooperatively and jointly to provide seamless customer service

PROFENSSIONAL BACKGROUND IN COMPUTER PROGRAMMING SKILLS

•Known office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook Express, and internet.

Interest and Hobbies

Playing mind games, playing netball, watching TV, Browsing through the net, car racing, reading newspaper, interest in current affairs.

CAREER OBJECTIVES

To work for a dynamic organization that will treat me as an assets, to commit myself in an environment where my extensive Administrative skills and supervisory skills, can be fully utilized. Also to establish myself in a stimulating and challenging opportunity especially in a working environment

REFERENCE:

Name of Company: Garden Court Morningside

Contact Person: Eugen Sokhela

Position: Front Office Manager (Garden Court Morningside)

Contact Number: 011-***-****

Name of Company: Garden Court Morningside

Contact Person: Phindiwe Njani

Position: Front office Supervisor

Contact: 011-***-**** (083-***-****)

Name of Company: Oxbridge Academy

Contact Person: Mrs. Daniel

Position: Director

Contact: 012-***-****

Contact this candidate