Sign in

Customer Service Desktop Support

Palmdale, California, 93550, United States
February 28, 2019

Contact this candidate


Scott O Curry

Help Desk Management\Technical Support Specialist

***** ******* ***, ********, ** 93550

909-***-**** –


As a professional in the Information Technology field, I am constantly striving to learn new technologies every day, not simply what is on the horizon, but what it can mean for me, my peers, and the company I am employed with. As such, IT industry members are the clay in the technology world, constantly changing, evolving, into new and different arenas and absorbing all we can not only from our own research, but from other members of the IT industry as well.

Work Experience

Lead Desktop Support Technician Michaels Stores Inc. (Lancaster, CA) 10/2015 – 02/2019

Technical Support Specialist I VNA Hospice & Palliative Care of SoCal (Claremont, CA) 10/2011 - 02/2014

Help Desk Supervisor Niagara Bottling, LLC (Ontario, CA) 11/2008 - 10/2011

EDI Specialist\Web Admin CBB, Inc. (Monrovia, CA) 01/2006 - 05/2007

PC Repair Technician (E-4) United States Marine Corps (Kansas City, MO) 02/1998 - 02/2002


BS in Computer Science Westwood College (Upland, CA) 2003 – 2006


O/S Microsoft Windows XP\7\10, iOS

Applications\Software\Hardware Microsoft Office Suite, Microsoft Exchange, Active Directory, Google (Chrome\Drive\Gmail, GADS), SFTP\FTP, RDP, Dell KACE, VPN, GoToAssist, TightVNC\PushVNC\UltraVNC, ServiceNow (aka KnowledgeZone), IssueTrak, Intermec (CK3X, CN51, CV41), Zebra Label Printers (GK420d, 220\110Xi4, ZT610), Printers (HP\Lexmark\Xerox WorkCentre)

Core Competencies

Leadership Problem-Solving Customer Service Oriented

Integrity Flexibility\Adaptability Hard Working\Tenacious

Dedication\Loyalty Verbal\Written Communication Technology Help Desk

Creativity Issue Resolution Teamwork

Highly Motivated Organizational Decision Making

Personal Credibility Process Document Creation Thoroughness


Navy Achievement Medal[1] President’s List2 ABK Honor Society2

Meritorious Masts1 Student Council President (Multiple Terms)2 Perfect Attendance (Multiple Terms)2

Valedictorian[2] Dean’s List2


Alejandro Romero IT Casino Operations Specialist, San Manuel Indian Casino 909-***-****

Stephanie Gordon-Madrid HR Generalist\Payroll Specialist, Michaels Stores Inc 661-***-****

Mike Scott DC Ops Manager, Michaels Stores Inc 661-***-****

[1] United States Marine Corps

[2] Westwood College

Contact this candidate