CASIE BRIGHTWELL

**** ******** *** **

Edmonton, AB T6M 0N8

H: 780-***-****

ac8mwt@r.postjobfree.com

Dear Hiring Manager,

As noted on my resume, I am a highly skilled in providing administrative support to department heads and managing everyday office tasks. Moreover, I have demonstrated ability to prepare reports as analyzing available data is the best way to figure out what an office needs in terms of supplies and employees. Since great customer services is the base of all successful businesses, I have made it a priority to care for customers so that their needs are met – which ensures their loyalty.

I am confident that my professional knowledge, work experience and motivation make me a suitable candidate. My resume is enclosed herewith which will provide you with further details regarding my skills and abilities. I look forward to meeting in a formal interview.

Thank you for your time and consideration.

Sincerely Yours,

Casie Brightwell

CASIE BRIGHTWELL

5488 Edworthy Way NW

Edmonton, AB T6M 0N8

H: 780-***-****

ac8mwt@r.postjobfree.com

EDUCATION

Sep 2001 – May 2003 Saskatchewan Institute of Applied Science & Technology

Small Business and Entrepreneurship Certificate

Graduated with honors – Overall average of 89%

Program focused on all facets of entrepreneurship including bookkeeping and financial management, communication, marketing, operations, and human resource management

Sep 1996 – Jun 2000 Carlton Comprehensive High School

Grade 12 Graduation

Graduated with overall average of 80%

SKILLS

Strategic thinker with strong communication and interpersonal skills

Detail-oriented and able to multi-task under constant and varied deadlines

Ambition to succeed and desire to consistently exceed expectations

Keen problem-solver with ability to act quickly and accurately

Identification and analysis of client needs

Service orientation and delivery

Working with clients

Following up with clients

Building partnerships

Committing to quality

Being self-motivated

Acting with confidence

Managing own learning

Demonstrating flexibility

Initiating

Team building which includes:

oMentoring

oMotivating staff

oStaff relations

oSelection, promotion and development of people

Encouraging participation

Developing talent

Providing performance feedback

Valuing diversity

CAREER EXPERIENCE

Jan 2017 – July 2018 4Pillars Consulting (Edmonton, AB)

Financial Lead Specialist

Pre-screen potential Clients directing them to learn about their debt options

Organize and collect Client information in confidence through e-mail, fax, text, & phone

Input Client data into our computer database and automation software

Schedule potential Client meetings

Follow up with potential Clients after initial meetings

Provide consistent feedback about our advertising and marketing results/quality to management

Dec 2014 – Oct. 2015 Alberta Blue Cross (Edmonton, AB)

Quality Assurance Analyst

Ensured timely and accurate implementation of business application enhancements

Developed, executed, and reviewed test plans to ensure system accuracy, efficiency, and functionality

Facilitated and oversaw the work of Business Support Analysts

Investigated issues arising from business applications and provided explanations and potential remedies

Provided input into the development and maintenance of end user training documentation

Feb 2014 – Aug 2014 Tantus Solutions Group Inc. (Edmonton, AB)

Office and Finance Manager

Generated monthly finance reports including Profit and Loss, Accounts Receivable Aging Summary

Managed Accounts Receivable and Accounts Payable, GST, and bank reconciliations

Administered payroll and benefits

Entered new contracts and opportunities to the financial forecast on Microsoft SharePoint

Produced monthly Invoices through QuickBooks

Produced minutes for management meetings

Jun 2012 – Feb 2014 Canadian Western Bank (Edmonton, AB)

Administration Officer

Settled third party products and services

Processed incoming and outgoing wire transfers

Audited routine branch teller work, ensuring assigned General Ledger accounts were balanced and controlled

Provided support to assigned branches

Balanced and processed multi-currency cheque and electronic clearing items for assigned branches, including returned items

Nov 2009 – Oct 2011 Caisse Horizon Credit Union Ltd. (Peace River, AB)

Deposit Administration Clerk

Balanced and processed multi-currency cheque and electronic clearing items for assigned branches, including returned items

Analyzed invoice costs and coding against accruals; regular accrual maintenance

Assisted with audits and month-end reconciliations

Managed and trained new hires and temporary staff

Liaised with operations personnel and branch staff

Dec 2007 – Nov 2009 ATB Financial (Peace River, AB)

Customer Service Representative

Reconciled monthly inter-company balances

Engaged clients in conversation and explored potential challenges that may require a product or service

Developed and maintained the branch’s deposit portfolio

Assisted with development and implementation of various campaigns throughout the year

May 2003 – May 2006 TD Canada Trust (Peace River, AB)

Customer Relations Coordinator

Reconciled bank statements, prepared daily bank deposit

Managed and trained new hires and temporary staff

Provided analytical support to the Customer Service department

Input and verified customer information

Maintained the branches deposit portfolio

HOBBIES

I have a passion for health and fitness and enjoy spending my free time in the gym or outside hiking in the mountains with my family

I have recently taken up golf, and though my skills are not exactly “up to par,” I thoroughly enjoy the experience

PROFESSIONAL REFERENCES

Carolin Robinson – Manager of Risk – Vision Credit Union

(PH) 780-***-****

Joan Gall – Manager Customer Service – TD Canada Trust

(PH) 780-***-**** (EMAIL) ac8mwt@r.postjobfree.com

Jeff Young – President/Owner - Tantus Solutions Group

(PH) 780-***-**** (EMAIL) ac8mwt@r.postjobfree.com

Contact this candidate