SANTINA BELCASTRO

Prairie Sound Circle NW, High River, Alberta, T1V2A5

ac8mw3@r.postjobfree.com

403-***-****

Work Experience

Audi Royal Oak

(September 8th 2016 – November 23rd. 2018)

Administrative Assistant/Receptionist

Greet customers/guests

Assist customers/guests with sales representative

Answer all phone calls and transfer accordingly

Confirm all booked sales appointments

Update welcome screen with current sales and finance appointments

Stock in new and used vehicles, and create PDI/get ready forms

Matching designed sold units from access Audi to internal program

Marking correct units sold and updating correct customer information in OMD web access

Daily routine office tasks such as filing, photo copying, scanning, emailing, placing stationary orders, dispatching couriers, ordering business cards and envelopes

Keep front end of dealership tidy and stocked with treats and coffee, tea, soft drinks

Perform plate transfer for in-house and corporate vehicles with Registry including providing NIVIS for all sold or registering vehicles

Complete day end, cash reports and bank deposits

Perform accounting tasks such as processing invoices for parts and vehicles, balancing accounts, Invoicing, reciting and closing wholesale and dealer trade deals, completing all sold deals with correct paperwork

Create and send all Dealer trade and wholesale bills of sale

Update monthly promotions on website and internal programs

Maintain preowned inventory with a complete history and service information that shows on company website and third-party sellers.

Submit corporate program papers

Create Spec (information) sheets for all vehicles

Update all for sale and sold vehicles with completed service cost and correct paper work is accessible for all pre-owned vehicles

Generate show room sheets for all featured vehicles

Sustaining the current kilometers on all demo vehicles

Managing all lease, loan and Audi select accounts to ensure all customers are pleased with the purchase they made and the next step in choosing an new vehicle at the end of term was an easy choice

Hoffman Center for Integrative Medicine

(July 2011 to September 6th, 2016)

Medical Receptionist

Answer phones and greet patients

Check patients in when they arrive at the clinic, check patient demographics are up to date and that patient chart is prepared accordingly for their appointment with Dr. Hoffman

Assist patients with booking of new appointments for lab or to see a physician

Assist patients with supplement purchases as well as faxing off prescriptions to pharmacies

Contact specialists to book appointments for patients

Book lab appointments as well as MRI’s, CT Scans and X-Rays

Daily routine office tasks such as filing, photo copying, scanning, emailing, placing stationary orders, dispatching couriers, contacting Iron Mountain to retrieve patient charts, unpacking and recording supplement orders

SANTINA BELCASTRO

Prairie Sound Circle NW, High River, Alberta, T1V2A5 ac8mw3@r.postjobfree.com

403-***-****

Work Experience cont.

CBI Calgary Health Central Office

(September 17TH, 2014 – October 16th 2016)

After Hours Coordinator

Assist incoming calls from Home Care Aids, LPNs, Clients and CLT relative

Report and assist calls from Home Care Response Team in Calgary, Edmonton and Red deer

Accept inquiries and holds from Central Dispatch/ Home First

Arrange HCA and LPN appointments with clients

Review and confirm CLT care plans

Use Citrix Platform and Qcare computer programs

Monitor HCA and LPN arrival times and follow up to confirm appointments Aveda Institute and Academy Salon

(May 5th, 2015- September 2nd 2016)

Educator in training/Stylist

Provided advanced cutting, technical and chemical service including styling, and up styles, along with retexturing services

Gave expert advice on product and styling for each guest

Recommended the correct retail product and pre booking appointments

Provided relaxing spa experience including either scalp and shoulder massage or hand and arm Aveda Institute and Academy Salon

(February 19th, 2014 – October 27th, 2014 – See Education above) Apprentice and front line advisor

Book appointments in on resort suite for all guests new and returning.

Help guests with product knowledge and recommendations to best help them

Provided relaxing spa experience including either scalp and shoulder massage or hand and arm Gravity Hair Salon

(September 5th, 2013 to February 15th, 2014)

Apprentice hairstylist

Provide clientele with various services including technical, perm, cutting appointments, styling, and up styles

Maintained all front desk duties including: answering phones, greeting clientele, booking appointments, processing payments for clients, and providing assistance to clientele on decision making for correct product purchases for their needs

Smart Set

(August 2011 to April 1st, 2012)

Cashier and Customer Service

Key holder and sales associate:

Store closing, helping customers, ringing customers items in to system,applying sales/discounts to merchandise

Markdowns, transfers, store vision, employee sales, store cleanliness and up keep SANTINA BELCASTRO

Prairie Sound Circle NW, High River, Alberta, T1V2A5 ac8mw3@r.postjobfree.com

403-***-****

Education

Journeyman certificate – Hairstyling (June 13th 2016)

Red seal journeyman Certificate

Aveda Advanced Academy Program (October 27th, 2014 – April 2015)

Advanced program

Specializing dualist with cutting and colour techniques Aveda Institute – hairstyling education (September 9 th

2012 – August 29

th

2013)

Cut, style and colour techniques,

Provided points of difference experiences for guests

Developed communication, client retention and product knowledge skills Secondary School – Notre Dame High School (2009 - 2012)

Graduated

Completed cosmetology program to the full extent including Cutting techniques, chemical services Volunteering

Power Cheer Calgary Pythons

(2010)

Coach-in-Training (CIT)

Coaching assistant for the training of power cheer athletes ages 6 – 11 years old Concession Stand (2006 – 2009)

Operating various fundraising concessions for the Gymtastics and Altadore Gymnastics Clubs

Responsible for preparation and distribution of food

Responsible for maintaining a cashbox

Special Skills

Fluent in the use of various computer programs such as MS Word and Office Excel.

Handling and exchanging money

Filing, organizing, multitasking, efficient, polite,

taking control and helping a team or other resolve conflict or problems Interests & Achievements

Strong passion for makeup artistry and hair fashion/styling

Passion for sports – Gymnastics, soccer, dance, cheerleading and water sports, cars, Helping those in need.

References

Available upon request

Contact this candidate