Sales Representative Administrative Assistant
Resume:
SANTINA BELCASTRO
Prairie Sound Circle NW, High River, Alberta, T1V2A5
*.*********@*******.***
Work Experience
Audi Royal Oak
(September 8th 2016 – November 23rd. 2018)
Administrative Assistant/Receptionist
Greet customers/guests
Assist customers/guests with sales representative
Answer all phone calls and transfer accordingly
Confirm all booked sales appointments
Update welcome screen with current sales and finance appointments
Stock in new and used vehicles, and create PDI/get ready forms
Matching designed sold units from access Audi to internal program
Marking correct units sold and updating correct customer information in OMD web access
Daily routine office tasks such as filing, photo copying, scanning, emailing, placing stationary orders, dispatching couriers, ordering business cards and envelopes
Keep front end of dealership tidy and stocked with treats and coffee, tea, soft drinks
Perform plate transfer for in-house and corporate vehicles with Registry including providing NIVIS for all sold or registering vehicles
Complete day end, cash reports and bank deposits
Perform accounting tasks such as processing invoices for parts and vehicles, balancing accounts, Invoicing, reciting and closing wholesale and dealer trade deals, completing all sold deals with correct paperwork
Create and send all Dealer trade and wholesale bills of sale
Update monthly promotions on website and internal programs
Maintain preowned inventory with a complete history and service information that shows on company website and third-party sellers.
Submit corporate program papers
Create Spec (information) sheets for all vehicles
Update all for sale and sold vehicles with completed service cost and correct paper work is accessible for all pre-owned vehicles
Generate show room sheets for all featured vehicles
Sustaining the current kilometers on all demo vehicles
Managing all lease, loan and Audi select accounts to ensure all customers are pleased with the purchase they made and the next step in choosing an new vehicle at the end of term was an easy choice
Hoffman Center for Integrative Medicine
(July 2011 to September 6th, 2016)
Medical Receptionist
Answer phones and greet patients
Check patients in when they arrive at the clinic, check patient demographics are up to date and that patient chart is prepared accordingly for their appointment with Dr. Hoffman
Assist patients with booking of new appointments for lab or to see a physician
Assist patients with supplement purchases as well as faxing off prescriptions to pharmacies
Contact specialists to book appointments for patients
Book lab appointments as well as MRI’s, CT Scans and X-Rays
Daily routine office tasks such as filing, photo copying, scanning, emailing, placing stationary orders, dispatching couriers, contacting Iron Mountain to retrieve patient charts, unpacking and recording supplement orders
SANTINA BELCASTRO
Prairie Sound Circle NW, High River, Alberta, T1V2A5 *.*********@*******.***
Work Experience cont.
CBI Calgary Health Central Office
(September 17TH, 2014 – October 16th 2016)
After Hours Coordinator
Assist incoming calls from Home Care Aids, LPNs, Clients and CLT relative
Report and assist calls from Home Care Response Team in Calgary, Edmonton and Red deer
Accept inquiries and holds from Central Dispatch/ Home First
Arrange HCA and LPN appointments with clients
Review and confirm CLT care plans
Use Citrix Platform and Qcare computer programs
Monitor HCA and LPN arrival times and follow up to confirm appointments Aveda Institute and Academy Salon
(May 5th, 2015- September 2nd 2016)
Educator in training/Stylist
Provided advanced cutting, technical and chemical service including styling, and up styles, along with retexturing services
Gave expert advice on product and styling for each guest
Recommended the correct retail product and pre booking appointments
Provided relaxing spa experience including either scalp and shoulder massage or hand and arm Aveda Institute and Academy Salon
(February 19th, 2014 – October 27th, 2014 – See Education above) Apprentice and front line advisor
Book appointments in on resort suite for all guests new and returning.
Help guests with product knowledge and recommendations to best help them
Provided relaxing spa experience including either scalp and shoulder massage or hand and arm Gravity Hair Salon
(September 5th, 2013 to February 15th, 2014)
Apprentice hairstylist
Provide clientele with various services including technical, perm, cutting appointments, styling, and up styles
Maintained all front desk duties including: answering phones, greeting clientele, booking appointments, processing payments for clients, and providing assistance to clientele on decision making for correct product purchases for their needs
Smart Set
(August 2011 to April 1st, 2012)
Cashier and Customer Service
Key holder and sales associate:
Store closing, helping customers, ringing customers items in to system,applying sales/discounts to merchandise
Markdowns, transfers, store vision, employee sales, store cleanliness and up keep SANTINA BELCASTRO
Prairie Sound Circle NW, High River, Alberta, T1V2A5 *.*********@*******.***
Education
Journeyman certificate – Hairstyling (June 13th 2016)
Red seal journeyman Certificate
Aveda Advanced Academy Program (October 27th, 2014 – April 2015)
Advanced program
Specializing dualist with cutting and colour techniques Aveda Institute – hairstyling education (September 9 th
2012 – August 29
th
2013)
Cut, style and colour techniques,
Provided points of difference experiences for guests
Developed communication, client retention and product knowledge skills Secondary School – Notre Dame High School (2009 - 2012)
Graduated
Completed cosmetology program to the full extent including Cutting techniques, chemical services Volunteering
Power Cheer Calgary Pythons
(2010)
Coach-in-Training (CIT)
Coaching assistant for the training of power cheer athletes ages 6 – 11 years old Concession Stand (2006 – 2009)
Operating various fundraising concessions for the Gymtastics and Altadore Gymnastics Clubs
Responsible for preparation and distribution of food
Responsible for maintaining a cashbox
Special Skills
Fluent in the use of various computer programs such as MS Word and Office Excel.
Handling and exchanging money
Filing, organizing, multitasking, efficient, polite,
taking control and helping a team or other resolve conflict or problems Interests & Achievements
Strong passion for makeup artistry and hair fashion/styling
Passion for sports – Gymnastics, soccer, dance, cheerleading and water sports, cars, Helping those in need.
References
Available upon request
Contact this candidate