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Desktop Support Active Directory

Location:
Atlanta, Georgia, United States
Posted:
February 28, 2019

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Resume:

AUNDRAY L. MCKEITHEN

**** ******** *** **** *************, GA 30045 678-***-**** ac8mvm@r.postjobfree.com

EXECUTIVE SUMMARY

Information technology experience with over 17 years of providing Client/Server technical support for medium sized private businesses to large Federal agencies. Providing efforts to secure data incoming and outgoing of the network. Experience diagnosing, troubleshooting and resolving client issues in a timely manner. Experience in supporting government policies and operations and providing efficient service.

EDUCATION

Associate of Applied Science, Cyber Security, 2017, Gwinnett Technical College

CERTIFICATIONS AND ACCOMPLISHMENTS

A+ Certified, 2006

•MCP Certification, 2008

•Security+, 2008

•Achievement Award

•Customer Service Award

•Employee of the Month

•DELL Certified

Technology Skills

•Work in the environments of Windows, Linux, Workstation and VMware physical and virtual

•Knowledgeable of vulnerability scanning, antivirus components such as Spybot, Emsisoft Toolkit and ClamWin

•Followed the NIST 800-53 standards and mandated the security policies for the Federal government employees

•Enrolling employees with PIV Cards through Public Key Infrastructure, and revoking certificates for endusers accounts

•Enrolling endusers in security environments via Active Directory

•Implemented Security Training for employees twice a year along with New Hires

•Definitins were kept update on the servers

•Work compliance with the SOP

Tools

•Wireshark

•VMware

•Microsoft Azure

•Ivanti

•Citrix

•Splunk

•Metasploit

•Nessus

•Snort

•Jack the Ripper

•Aircrack

•Tcdump

•Putty

•FTK Forensic tool

•ServiceNow

•SharePoint

PROFESSIONAL EXPERIENCE

Computer Systems Analyst, Leidos

U.S. Department for Health and Human Services;

Centers for Medicare and Medicaid Services (CMS) 11/2012 – 10/2018

•Performed hardware and software installations and provided high-level customer care, training and technical support.

•Created new Accounts and provided operational support for new employees.

•Responsible for updating and resolving operating systems issues and providing timely support to local and out-stationed VPN users.

•Responsible for tracking government issued equipment and performing routine inventory procedures through the use of Remedy.

•Actively participate in weekly IT Team meetings with CMS Central Office (Baltimore), to coordinate national efforts and obtain a thorough understanding of CMS policy and Security procedures.

•Support the PIV Card systems

•Provide support for the Companies VPN infrastructure.

•Support Security Certificates issues

•Provide Updates for Anti-Virus

•Support Cisco AnyConnect software

•Manage software deployment through TEMS

•Update the employees on the Federal Policies and SOP’s

•Work aside the Security Team if there are any issues compromising the integrity of the network.

•Maintaining and assigning Group Policies in Active Directory

•Monitored assets and virtual servers through McAfee ePO

•Support Training courses primarily security training for the end users.

•HIPAA compliance

Computer Systems Analyst, KForce

U.S. Environmental Protection Agency (EPA) 08/2010 – 10/2011

•Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.

•Performed hardware and software installations and provided high-level customer care, training, and technical support.

•Provided technical support to Local, VPN Network and Lab Software

•Efficiently completed add / move Request for all federal employees

•Created new accounts and provided technical support for new employees.

Tier III Help Desk Support, Perot Systems

U.S. Department for Health and Human Services;

Centers for Disease and Control and Prevention (CDC) 3/2009 - 06/2010

•As a Helpdesk Engineer, I performed hardware and software installations and provided training, and technical support. Processing on average fifty calls per day to the multiple campuses of CDC (local and global).

•Created new accounts, conducted account resets and provided efficient support for new employees.

•Service and maintain network and desktop printers and scanners.

•Supported multiple software systems: SAS, Citrix, Mainframe and Wireless Support for CDC clients 24 hours a day, 7 days a week.

Desktop Support, Reed Construction Data 11/2006-01/2009

•Built system desktops or laptops for new hires and updated the Assets Management database, as necessary. Responsible for troubleshooting software/hardware issues for laptops, desktops, and printers.

•Utilized the MAGIC Ticketing System to log and track the completion rate of service calls.

•Provided Blackberry Enterprises setup and support to all assigned employees.

•Maintain Active Directory Security

•Coordinated with server and PBX team to support proprietary company software.

Deskside Support, Cypress Communications (Contract) 08/2006-10/2006

•Maintained and supported EFAX and VPN software

•Provided computer help desk support and technical training on hardware/software to end users.

•Maintain Active Directory Security

•Supported end- users in the corporate office and remote offices across the United States.

•Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.

Desktop Support, Technisource 09/2005-07/2006

•Monitored and maintained record resolutions, and provided feedback to management on system improvements as they deemed appropriate.

•Supported proprietary software for the client.

•Supported PeopleSoft HR, PeopleSoft Fin and the Citrix system.

•Provided courteous and efficient Desktop\ Phone support to clients.

Asset Manager / Desktop Support, Solvay Pharmaceuticals 01/2004-08/2005

•Responsible for updating assets database for 3,000 + users.

•Communicate with multiple vendors regarding lease contracts.

•Ensure all users obtain the correct hardware and software configurations.

•Support network and desktop printers and scanners; provided Blackberry Enterprises setup and support to all assigned employees.

•Provided courteous and efficient desktop\ phone support to clients

POS Help Desk Analyst, NCR Corporation 03/2003-01/2004

•Technical Team Lead; charged with conducting new employee trainings and providing supervisory guidance to POS team. Provided oversight and monitoring reports of new employees.

•Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.

•Resolved NCR hardware and systems issues.

•Provided courteous and efficient desktop\ phone support to clients

Skills Ability

•Hard working

•Diligent

•Team work

•Effective communication

•Punctual

•compassionate



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