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Customer Service Summer Training

Location:
Mohali, Punjab region, India
Posted:
February 28, 2019

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Resume:

Anshu Pandey

House No. ***, *st Floor,

Sector – 20 ‘A’

Chandigarh.

Mail ID- ac8ms2@r.postjobfree.com

Contact no- 91-931*******

CAREER OBJECTIVE:

To work with an organization where I can utilize my skills and learn more, ensuring my professional growth along with the organization.

PROFESSIONAL QUALIFICATION:

Master of Business Administration (2009-2011) from U.C.E.R Allahabad.

Area Specialization: Human Resource (Major), Marketing (Minor)

PROFFESIONAL EXPERIENCE: 5+ years

Three years & two months of experience as Coordinator - VAS with INTEX Technologies India Ltd.

From February 2015 till April 2018

KEY SKILLS: (Commercial)

Co-ordination – Internal & External

Billing Processing

Payout Processing

Revenue Realization

Documentation

Responsibilities

Monthly PO Creation -GRN-SRN in SAP for partner payouts and ensuring timely payout to partner.

Partner code creation in ESS for Payout Partners and co-ordination with finance for code creation in SAP.

Monthly -Tracking of Provision Vs Actual Expenditure and reporting the same to finance.

Monthly Shipment & IMEIs data sharing & post confirmation from partners, billing advice to Finance.

Post validation of Invoices, Invoice Softcopy / Hard copy sharing with Partners.

Follow-up with partners for payment realization within credit period &account reconciliation with finance.

Documentation & MIS creations of Invoices, signed agreements.

7 Months of experience as Executive with Startrek Logistics Pvt. Ltd.

From July 2014 till Feb 2015

KEY SKILLS: (MIS & Analytics)

Customer Service

Branch Coordination

MIS report Generation

Branch Audit

Team Management

Responsibilities

To support Service Centre &Customers across Geography.

Coordinate with the branch & their team on all India level

To generate daily MIS report & Monthly MIS Report

Monthly Process-audit& branch level audit.

Managing down line team & give instruction

One Year of experience as Executive with INTEX Technologies India Ltd.

From July 2013 till July 2014

KEY SKILLS: (MIS and Analytics)

Coordination & MIS report generation

Inventory Management

Inventory Planning

TAT Management

Audit

Service Center’s Emplacement

Service Center’s quality Assurance

Responsibilities

To support PAN India all Service Centre & their respective satellite Service Centre’s regarding part pendency.

Handling PAN India spares Inventory management.

To control all stocks within limit of 4% of last month sale.

MSL (Minimum stock level) of all components as per last 3 months consumption.

To clear all PO, GIT, LTI, RMA aging stock within TAT.

Monthly self-audit for all level 1, 2, 3 category item as per the checklist & define parameters.

Opening of new service Centre’s request within 10 days from request and 20 days after cash

request (Max. 20 days)

Validation and confirmation of all checklist of at least 35% PAN India Service Centre’s .

One year of experience with Panasonic India Pvt. Ltd as a Support Resource.

From June 2012 till June 2013

KEY SKILLS: (Co-ordinator)

Escalation Matrix

TAT Management

DOA

MQR

Service Centre’s emplacement

MIS

Customer Service

Responsibilities

Handling the escalations & maintaining the escalation matrix data.

Managing the defined TAT (CE 80% Home appliances 85%)

Work on DOA Policy cases as well as pending calls.

Work on MQR (Market Quality Report).

Marinating record with web- based software.

Support in opening of new Service Centre’s& provided services to customer’s by supporting the team.

To ensure 65% profit on Service Centre and ensure no OD beyond 15 days.

PROJECT WORK:

Internship: Performed summer training at IFFCO Phulpur, Allahabad on the project “Training & Development, A study at IFFCO”.

ACADEMIC QUALIFICATIONS:

Graduated in Arts (BA-English ) from M.D.P.G. College Pratapgarh-Year 2008

Passed Intermediate (XII) from S.G.I. College Pratapgarh-Year 2005

Passed High School (X) from S.G.I. College Pratapgarh.-Year 2003

PERSONAL DETAILS:

Father’s Name : Mr. G.S. Pandey

Date of Birth : 9th April 1989

Marital Status : Single

Language Known : Hindi, English, Punjabi

Hobbies : Listening Music, Playing guitar, interacting with people.

Permanent Address : Rama Niwas, Asthabhuja Nagar.

Pratapgarh (U.P.) – 230001.

Current Salary: On Requirement.

References: On Requirement:

Place:

Date:

(ANSHU PANDEY)



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