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Manager Front Office

Hyderabad, Telangana, India
3k pa
February 28, 2019

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Contact No: 960-***-****


To be part of an organization that provides a challenging job role and utilizes my managerial skills for achieving common goals of the company and self.

Professional Summary:

Outstanding written and verbal communication skills and possess a thorough understanding of management.

Strong interpersonal skill foster teamwork and create positive connection with clients.

Uses planning skills to create administrative and office procedure

Efficiently manage a file system, track incoming calls and send outgoing correspondence.

Can effectively communicate in 4 different languages.

Over all 6 year of Experienced in different positions.

Technical Skills:

Can work fluently with windows based operating systems.

Extensive exposure to internal usage.

Educational Qualification:

Bachelor's Degree with specialization in commerce.

Diploma in Airline crew management.

Work Experience:

Worked as a Front office Cum Admin in Jones Lang LaSalle.

Worked as a front office cum Admin in Eigerbuck pvt Ltd.

Worked as an Executive & Administration in Mantena Technology LLP.

Worked as a Front office & Guest Relation in Falcon Nest Apartment.

Worked as a Administration Manger in Amend Infratech LLP.

Worked as a Customer Care Executive in Swift Aspire Info Solutions.

Jones Lang LaSalle Property Consultant India pvt ltd,

From 03.01.2018 to 02.09.18 (8 Months Contract Basis).

Location; Hitech city

Designation; Front Office Cum Admin


Responsible for handling of incoming and outgoing calls including distribution

Receive, inform, guide visitors including co-ordination with employees.

Generating Biz Cards and ID cards on line

Preparing BPCL (Fuel) bills

Updating contacts of Employee's and sending to Head of Department

Updating Inconvenience and OT Details Monthly and sending for auditing to finance

Updating Cheque Deposit to finance and sending mails by attaching excel sheet and scan Cheque

Responsible for maintenance and upkeep of the front office/ reception area - clean and presentable at all times

Provide assistance in general administrative activities and any other duties as assigned.

Handling Stationery request

Weekly reports of Car hiring Travel & Entertainment.

Staff claim process

Co-ordination with the hotel for the room & venue bookings

EIGERBUCK PVT LTD (02-12-2016 to 30.12.2017)

Location: Hyderabad India

Designation: Front office Cum Admin Manager.


Serve visitors by greeting, welcoming, directing and announcing them appropriately

Answer, screen and forward any incoming phone calls while providing basic information when needed.

Receive and sort daily mail / deliveries / couriers.

Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)

Maintains safe and clean reception area by complying with procedures, rules, and regulations.

Record and handle all incoming and outgoing couriers.

Ensure the coffee and water machines are functioning and carry out daily general maintenance of the coffee machines

Organize travel arrangements and hotel bookings for staff as and when required.

MANTENA TECHNOLOGY (1-02-2016 to 30-11-2016)

Location: Hyderabad. India.

Designation: Executive & Administration.


Provides supplies by identifying needs for reception, mailroom, and kitchen; establishing policies, procedures, and work schedules.

Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices.

Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.

Maintaining Dashboard.

Maintain files and folder

Sending Reports to managing directors and operation manager.

Maintaining housekeeping Staff.

Regularization of stationery Material pantry stock Material. And office furniture.


Location: Jubilee hills Road No 68.

Designation: Front office Manager cum Guest Relation Executive.


Making occupancy report daily check in check out.

Handling phones calls.

Registering bookings.

Preparing reconciliation sheet and sending reports to manager.

Checking mails and confirming booking dates.

Taking feed backs of guest while checking out.

Preparing bills closing accounts.

Solving guest complaints and sending their orders at their rooms.

Booking caps for guest.

Co-operating with entire team.

Analyze customer feedback and provide strategic direction to continuously improve overall rating.

Respond to guests needs and anticipate their unstated ones.


Location: Abids.

Designation: Administration Manager


Reports to the board of Directors.

Handling incoming calls.

Supervising and supporting the employee team.

Ordering Stationery and Pantry stock as per the requirement.

Prepared monthly expenses Report.

Develop and maintain a salary Administration program and pay competitive wages based on performance.

Handling Housekeeping Staff.

And maintain public relations.

Swift Aspire Info Solution (2011-2012):

Location: Banjara hills, India.

Designation: Customer care and Administration manager.


Fully responsible for handling the team with in organization.

Prepare status reports and present to the manager of the organization about weekly activities.

Calling the people overseas and explaining about the product.

Making them understand about the product completely.

Creating innovative ideas to raise funds.

Mailing the clients regarding the sale and information of the customer.

Taking reports and assigning schedules to the executive level.

Handling phone calls and answering the queries of the client

Personal Details:

Name: Shams Unnisa Begum.

Father's Name: Syed Yousuf Ahmed.

D.O.B: 13/09/1986

Gender: Female

Marital status: Married.

Nationality: Indian

Languages Know: English, Hindi, Urdu & Telugu

Hobbies: Traveling Listening music.

Address: Mehdipatnam.

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