Customer Service Representative

Rachel Bouchard

St. Albert, AB 780-***-**** ac8mps@r.postjobfree.com

Highlights of Skills & Qualifications

Over 10 years experience in various areas of customer service and supervisor roles including as a frontline Primary Care Paramedic with acting supervisor experience; in Materials Management and Logistics Support of a company with approximately 300 employees; as a Water Safety, Lifesaving Instructor, and Lifeguard; and as a Customer Service Representative

Demonstrated adaptability and ability to work calmly and efficiently in a fast-paced, high stress environment with ability to use excellent critical thinking and conflict resolution skills

Excellent written/verbal communication and interpersonal skills; strong organizational skills; and strong problem-solving skills

Ability to review, update, and retrieve data; organize and compile data; monitor and update inventories; order supplies; work with computers and Microsoft Office; excellent typing skills

Ability to work independently with minimal supervision and collaboratively as a member of a team

Quick learner and desire to learn, detail oriented, responsible, reliable, motivated, positive attitude, and dependable

Experience

Co-Founder/CEO, Code 200, Edmonton, AB Nov 2018-Present

Duties: manage and track company financials; track and update inventory of products; create and manage website; provide customer service; sales, research, and design of new products; communication with suppliers and customers

Primary Care Paramedic/Acting Supervisor, Logistics Support, Associated Ambulance, Edmonton, AB Feb 2011-Jan 2019

Primary Care Paramedic/Acting Supervisor Duties: provide patient care; drive ambulance and respond safely to emergency response calls and interfacility transfers of patients for appointments or admission to new facilities; remain physically fit; verbal and written patient reporting; computer-based patient reporting and misc. paperwork; track on duty hours of staff members; communicate with staff about duties and expectations; communicate with managers; work collaboratively with various other healthcare and emergency service providers

Logistics Support Duties: staff scheduling; inventory and supply of company supplies for all stations and ambulances in fleet; communication with staff/supervisors/managers about new products and safety initiatives; inventory, supply, and order uniforms for all employees (approx. 300); work with suppliers of uniforms and medical supplies to negotiate prices and order products; track all communication equipment for company including computers, phones, and radios

Volunteer Puppy Raiser, Hope Heels Service Dogs, Edmonton, AB Apr 2018-Aug 2018

Duties: fostering of service dog in training; expose puppy to as many environments and situations as possible; work with and under direction of Hope Heels trainers; work with Hope Heels trainers on a weekly basis at training session in community; perform multiple, short, in home training sessions daily; train basic obedience and crate training; use positive reinforcement training techniques; provide monthly updates on progress of puppy; work on reaching specific training standard levels as required by Hope Heels in effort to prepare for service dog public access test Customer Service Representative, The Flower Shoppe, Westlock, AB Jan 2014-Jan 2015

Duties: performed sales and processed transactions; arranged and wrapped bouquets of flowers for customers; checked customer orders to ensure accuracy; organized and arranged products as they arrived from suppliers and placed in shop in visually appealing way; delivery of orders to customers in community

Primary Care Paramedic, Town of Barrhead, Barrhead, AB Nov 2011-Apr 2012

-(Town of Barrhead divested their EMS division and it was transitioned to Associated Ambulance, duties same as listed above for Associated Ambulance) Senior Lifeguard/Shift Supervisor, Water Safety/Lifesaving Instructor, Customer Service Representative, Portage Pool, Lac La Biche, AB 2010-2011

Duties: Maintained constant surveillance of patrons in the facilities; responded to and assisted with patron concerns and emergencies; enforced rules and protocols of the facility; taught swimming lessons and pre-lifeguarding courses including first aid and CPR elements and water rescue; complete reporting for swim lesson students; performed various maintenance duties as directed to maintain a clean and safe facility; supervise junior staff; responsible for opening and closing of facility; supervise cash and ensure accuracy of transactions; preform cash out duties at end of night

Senior Lifeguard/Shift Supervisor, Water Safety, Westlock Rec. Center, Westlock, AB 2007-2010

Duties: Same as listed for Portage Pool

Courses/Certificates

Standard First Aid & CPR/AED Level HCP (Health Care Provider)

WHIMIS/Transport of Dangerous Goods

Class 4,6 Driver’s License with clean Driver’s Abstract

Professional Driver Improvement Course (Expired) Education

Dog Obedience Trainer/Instructor Diploma with Highest Honors, International Career School Canada, Online December 2018

Diploma of Professional Photography, Photography Institute, Online September 2014 Emergency Medical Technician Certificate, Portage College, Lac La Biche, AB January 2011 Emergency Medical Responder Certificate, Portage College, Bonnyville, AB November 2009 High School Diploma, Richard F. Staples Secondary School, Westlock, AB June 2009

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