Administrative Assistant or Human Resources

RHEA KOHLI

ac8mpm@r.postjobfree.com / H: 647-***-****

*** ****** ****, *******, ****** M2H2N1

SUMMARY

Demonstrate a sense of commitment to the organisation while assuming responsibility for accomplishing objectives. I am able to manage tasks to ensure optimal value and that desired outcomes are achieved. SKILLS

• Focused, enthusiastic, extrovert and social

• Excellent interpersonal skills

• Skilled multi-task

• Digitally adept

• Moderate proficiency with Microsoft Office Suite - MS PowerPoint, MS Word, MS Excel

• Time management

• Administrative skills

• Strategic decision making

• Operations management

• Professional and polished presentation

• Results-oriented

EXPERIENCE

Customer Service Associate / Popeyes Louisiana Kitchen - Toronto, ON 06/2018 - 01/2019

• Exceeded hourly service goals while leveraging customer service, sales and employee management best practices

• Greeted customers with enthusiasm and offered immediate and friendly service

• Skilled with Point of Sales (POS) system, receive payment by cash, credit cards, debits or vouchers

• Educated customers on special pricing opportunities and company offerings

• Answered customers questions and addressed problems and complaints in person and via phone

• Capitalized on opportunities to enhance customer experiences and bring in repeat business

• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication

Human Resources Administrative Assistant/ Support Specialist / Popeyes Louisiana Kitchen - Toronto, ON 09/2018 - 12/2018

• Work Integrated Learning (Co-Op) under the final semester of post - graduation specialisation - Human Resources Management, Seneca College of Applied Arts and Technology

• Prepared 4 new store files and structured current employee files

• Performed customer service functions by answering over 20 phone calls daily

• Kept the office orderly by organizing and filing paperwork, sorting and delivering mail, performing bookkeeping duties and adhering to many other office management duties

• Assisted with recruiting, background checks and reference checks.

• Train the new hired for the customer service role inclusive of order punch in into the system, packaging, food preparation and general housekeeping

Sales Associate / Cambridge Group of Companies - Toronto, Canada, Ca 03/2018 - 05/2018

• Generate leads for company’s product in Home Depot and Rona Home & Garden store

• Provided training to the Ronan Home & Garden Staff for lead generation of the products

• Resulted in 5% increased customer satisfaction and return of customers as of earlier Digital Strategist / The Blue Beans - Gurgaon, India 07/2016 - 11/2017

• Investigated and outline the structures required to implement digital plans

• Improved branding strategies and online communication by utilizing research into competition, market conditions and economic indicators

• Increased customer engagement by 40% in less than 7 months

• Directed diverse projects, including website and social media optimizations, branding and content creation

• Held recruitment and selection session with senior HR manager in terms of conducting telephonic rounds and face to face - situational rounds

• Operational Response Management - handling each query and response with utmost care to the customer and the brand along with timeliness.

• Held training for the new employees for their on boarding in the content team and weekly brainstorm session to plan for new strategies for various clients our company has - resulted in more organised system

• Developed 30 marketing strategies and campaigns each quarter

• Developed innovative product solutions grounded in clear understanding of customer needs

• Managed new product and content releases

EDUCATION AND TRAINING

Seneca College of Applied Arts & Technology - Toronto, ON 2018 Post Graduation Certification: Human Resources Management

• Introduction to HRM and Business

• Design of Compensation Plans and Financial and Managerial Accounting

• HR Information Systems

• Employment Law Development and Industrial Relations

• Occupational Health and Safety

• Organizational Behaviour

• Training Techniques

• Planning and Development

• Recruitment and Selection

Delhi University- Jesus and Mary College - Delhi, DL, India 2016 Bachelor of Arts: Sociology

• First Division throughout all 6 semester

• Completed professional development in all major subjects under Sociology

• Ranked in Top 40% of class

VOLUNTEER EXPERIENCE

Seneca College: January 2018 – December 2018

International Service Department and Dining Services, Seneca College

• Hosted food stalls in the International Week Celebrations

• Conducted and managed day trips from school like Canada's Wonderland, CN Tower and Toronto Island

• Representative International Pickups with Seneca team from the airport for new intake students. Customer Service Trainer - Student Recruitment: July 2018

• Helped and supported to conduct Summer Open House which had a massive footfall

• Part of the Advising Committee for National students who were seeking full time courses

• Gathered quantifiable data of aspiring future students Delhi Bible Fellowship, New Delhi, India: April 2012 - December 2017 - Greeter and Host REFERENCE

Available upon request

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