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Customer Service Representative

Location:
Douala, Littoral, Cameroon
Posted:
February 28, 2019

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Resume:

RESUME

PERSONAL INFORMATION

Name: FRU NCHE GEORGE

Mobile: +237-*********

Email: ac8mpg@r.postjobfree.com

Skype: fru.george

Nationality: Cameroonian

Objective

Highly skilled, customer-centric and well experienced with great communication, organization skills, enthusiastic and positive approach to work seeks to establish a career with a company desirous of building a solid team of agents to manage inbound and outbound campaigns. To contribute to the success and long-term growth of the company by utilizing my skills in the different methodologies of marketing, internet/online, and maximize opportunities in identified, targeted growth areas in the industry. Strengths

Great computer maintenance both Hardware & Software Remotely

Great computer skills

Excellent communication skills

Excellent analytical skills

Highly patient

Great people skills

Pleasing personality

Excellent disposition

Great ability to work in a team

Goal-oriented

Highly organized

Punctual

WORK EXPERIENCE

Customer service (bilingual) September 1 st -30, 2015 Ntarinkon credit union Douala

Responsibilities;

Assist clients with new account set up (individual and group account)

Assist clients with completion of forms (withdrawals and deposits)

Cheque preparation

Cashier department (bilingual) September 1st-30, 2015 Responsibilities;

Carry out transactions and currency verification prior to the start of daily business in the bank volt

Update members passbook

Receive daily deposits

Loan department (bilingual) September 1 st -30, 2015 Responsibilities;

Write loan application for members

Assist with the completion of loan application forms

Carried out field assignments by going out to collect contributions and debts from loan defaulters

Customer Service Representative (CSR), 2017-2018

Orange Cameroon SA (Mobile Phone, Internet and Telecommunication Service Company), Douala Cameroon.

Responsibility (both French and English):

As an Outbound Agent;

Provide outbound calls for customers.

Call back customers concerning their pending bills, new promos.

Offered products for mobile and landline subscriptions.

Procured relevant customer information for identification purposes.

Assisted in having subscriptions provisioned.

Uploads and updates all information in the CRM

As an Inbound Agent;

Receives calls from customers and providing assistance concerning o Billing disputes,

o Verify about new products

o Promos o Subscription

o Payment of bills

E-mails Support

Reply customer’s queries

Send support emails to customers about new services and products Chatting support

Chat with customers assisting them step by step with their concerns. EDUCATION

Institute of management and Information Technology (under the supervision of university of Douala)

CCNA R&S (CISCO)

Buea, Cameroon

2016-2018

Government Technical High School Ombe

High school Diploma

Southwest. Cameroon

2013-2015

LANGUAGES:

Language spoken written

English excellent excellent

French fluent fluent



Contact this candidate