RESUME
PERSONAL INFORMATION
Name: FRU NCHE GEORGE
Mobile: +237-*********
Email: ac8mpg@r.postjobfree.com
Skype: fru.george
Nationality: Cameroonian
Objective
Highly skilled, customer-centric and well experienced with great communication, organization skills, enthusiastic and positive approach to work seeks to establish a career with a company desirous of building a solid team of agents to manage inbound and outbound campaigns. To contribute to the success and long-term growth of the company by utilizing my skills in the different methodologies of marketing, internet/online, and maximize opportunities in identified, targeted growth areas in the industry. Strengths
Great computer maintenance both Hardware & Software Remotely
Great computer skills
Excellent communication skills
Excellent analytical skills
Highly patient
Great people skills
Pleasing personality
Excellent disposition
Great ability to work in a team
Goal-oriented
Highly organized
Punctual
WORK EXPERIENCE
Customer service (bilingual) September 1 st -30, 2015 Ntarinkon credit union Douala
Responsibilities;
Assist clients with new account set up (individual and group account)
Assist clients with completion of forms (withdrawals and deposits)
Cheque preparation
Cashier department (bilingual) September 1st-30, 2015 Responsibilities;
Carry out transactions and currency verification prior to the start of daily business in the bank volt
Update members passbook
Receive daily deposits
Loan department (bilingual) September 1 st -30, 2015 Responsibilities;
Write loan application for members
Assist with the completion of loan application forms
Carried out field assignments by going out to collect contributions and debts from loan defaulters
Customer Service Representative (CSR), 2017-2018
Orange Cameroon SA (Mobile Phone, Internet and Telecommunication Service Company), Douala Cameroon.
Responsibility (both French and English):
As an Outbound Agent;
Provide outbound calls for customers.
Call back customers concerning their pending bills, new promos.
Offered products for mobile and landline subscriptions.
Procured relevant customer information for identification purposes.
Assisted in having subscriptions provisioned.
Uploads and updates all information in the CRM
As an Inbound Agent;
Receives calls from customers and providing assistance concerning o Billing disputes,
o Verify about new products
o Promos o Subscription
o Payment of bills
E-mails Support
Reply customer’s queries
Send support emails to customers about new services and products Chatting support
Chat with customers assisting them step by step with their concerns. EDUCATION
Institute of management and Information Technology (under the supervision of university of Douala)
CCNA R&S (CISCO)
Buea, Cameroon
2016-2018
Government Technical High School Ombe
High school Diploma
Southwest. Cameroon
2013-2015
LANGUAGES:
Language spoken written
English excellent excellent
French fluent fluent