Customer Service Assistant

JONALYN DE LOS SANTOS

Highly competent and diligent professional with acquired skills and concrete knowledge relevant to operating of cash register and handling of daily transactions of a company in an accurate and comprehensive manner, obtained and honed professionally for an extensive exposure of seven (7) years. Able to analyze and interpret data accordingly and provide a dependable summary report of daily, monthly, and yearly transactions of the company which will be used for future references to further sustain an achievable organizational growth.

Summary of Qualifications

Has clinched a bachelor’s degree in Commerce in one of the country’s highly competitive universities known as University of San Agustin last 2001; and a master’s degree in Public Administration in Good Governance last 2013 in one of the leading universities in the Visayas region known as University of Negros Occidental – Recoletos

Effectively and efficiently spearheaded the profession with all humility, passion, and dedication with adherence to the statutory requirements of the management

Results-driven and extremely motivated with exceptional analytical and numeracy skills developed through a wealth of experience

Has exemplify professionalism and discipline to further sustain and develop personal and professional skills contributing to institution’s future advancement

Resilience under pressure and highly adepts at stress and time management

Executed superior interpersonal and communication skills both verbal and non-verbal

Proficient in computer and has profound knowledge on Microsoft Office Applications (Word, Excel, PowerPoint)

CORPORATE BUDGET ANALYST A/HRMO ASSISTANT – DESIGNATE

Sagay Water District Negros Occidental January 2017 to Present

Professional Background

Prepares monthly detailed Financial Statement (FS) of the company with adherence to the statutory requirements of the management;

Supervise activities of Bookkeeper, Cashier, and other personnel;

Works closely with other personnel and superior for a more comprehensive and organized work activities;

Submits monthly report to Commission on Audit (COA) and Local Water Utilities Administration on a timely manner;

Prepares Incorporate Capital and Expenditures Budget every 4th quarter of the year;

Prepares summary report of budget versus expense;

Verifies and approves requisition including but not limited to purchases; overtime request of personnel; payroll report under Production and Maintenance Division personnel and Administrative Division;

Prepares Internal Office Memorandum (IOM);

Monitors and evaluates the daily and monthly Cash Collection Cashier’s report as per issuance of Official Receipt and deposit slip;

Prepares proposal on office/personal activities;

Prepares payroll of Casual and Job Order personnel under Administrative Division;

Prepares and files Monthly Data Sheet;

Verifies and signs vouchers and cheques;

Maintains and manages the official website of the company to keep posted and to provide up to date information to website visitors;

Conducts annual physical inventories of assets of the District;

Performs other related tasks as may be necessary.

CASHIER

Sagay Water District Negros Occidental December 2009 to December 2016

Operated the cash register effectively and efficiently and reported any discrepancies encountered to the superior;

Accomplished the necessary reports in accordance with the statutory requirements of the company;

Worked closely with other cashier staff for a more communicated and coordinated activities as may be necessary;

Maintained and managed the following books:

a.Cash Book

b.Cash Receipt Register

c.Check Register

Monitored daily transactions of the company including but not limited to the timely deposit of daily collections;

Examined and verified precisely

Prepared summary of daily collection ensuring the accuracy of data in a consistent manner;

Held responsible in receiving collections other than water bills;

Verified and examined accurately all data presented from the following reports:

a.Abstract of Collection

b.Collection and Deposits

c.Cash and Check Disbursement;

Submitted directly to the Accounting Department the accomplished reports in a timely and comprehensive manner;

Worked extra hours as may be necessary;

Performed other related tasks as assigned by the superior.

CUSTOMER SERVICE ASSISTANT

Sagay Water District Negros Occidental September 2008 to November 2009

Held responsible in responding to all needs of concessionaires in filing of request for water connection and addressing complaints and other inquiries relevant to the matter;

Received and issued Official Receipt to the paying concessionaires;

Issued the materials purchased by the concessionaires;

Provided assistance to the concessionaires in the processing of their request to purchase materials offered by the company;

Maintained the record of leave and absences monitored and recorded in leave card and in computer;

Conducted recruitment, selection, and hiring process;

Performed other related tasks as may be necessary.

Educational History

Master in Public Administration in Good Governance

University of Negros Occidental Recoletos 2013

Bachelor of Science in Commerce Major in Management Accounting

University of San Agustin 2001

Character Reference

Available upon request

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