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Customer Service Sales

Kissimmee, Florida, United States
February 27, 2019

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Amarilys Deleon

*** ******* ** *********, ** ****8 P# 407-***-**** Email:


As a highly motivated finance professional, seeking a new position in a challenging environment, which will utilize my interpersonal skills, customer service, sales expertise, leadership and bilingual capabilities. Thereby, creating an opportunity for professional growth in the businesmanagement sector.


* 8+ years in the consumer finance sector, including managing a branch, collecting/reconciling accounts.

* 15+ years of acknowledged unwavering and exceptional customer service by being result oriented

* Experienced with conflict resolution, sales and client retention

* Ability to achieve measurable short/long term goals and meet changing operational & sales deadlines

* Strong recruiting/interviewing skills, training/ coaching associates and staff retention

* Bilingual English and Spanish, a team player with excellent leadership/management skills Achievements:

Managed two successful Branches one which grew 1500 accounts with in the first two years. Exceeding and maintaining collection goals. Branch and Manager of the year three years in a row, lowest collections, highest profit and highest growth

Employment History:

Sunbelt Credit/Currently Mariners Finance LLC,

Branch Manager (Dec2007-Current)

• Responsible for daily Branch Operations * Establishing and maintaining customer relationship * Loan approvals and denials *Collections of past due accounts

• Insurance sales and claims *Assurance of Company and State Law Compliance

• Title Work *Repossessions *Cash Handling and Bank Deposits *Hiring

• Training and Coaching Staff Members *Evaluating staff performance and performing Monthly Reviews

Buddy’s Home Furnishings

Sales Manager (Mar2005-Dec2007)

• Sales *Collections of past due accounts *Rental Agreement Closings *Cash Handling and Bank Deposits *Merchandising


Dra. Maria Cadilla High School Arecibo, PR Graduated 1992 References upon request

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