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Data Entry Customer Service

Location:
Thorofare, New Jersey, United States
Posted:
February 27, 2019

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Resume:

Data Entry Clerk

Innovative, dedicated, and articulate professional with progressive and comprehensive experience in office and business management. Recognized for professionalism, positive attitude, commitment to excellence, and demonstrated ability to communicate and interact effectively with other people. Willing to learn and ability to exercise good judgment. Technically proficient with Microsoft Office Suite (Word, Excel, Access, Outlook, and PowerPoint) and QuickBooks.

~ Areas of Expertise

Collaboration and Coordination Organizational Skills

Client Needs Assessment Problem Identification and Resolution Multitasking Ability / Data Entry

Customer Service Support

PROFESSIONAL EXPERIENCE

Freedom mortgage corporation

Document Coordinator October 2014-May 2018

* Validate streamline refinance FHA case numbers by uploading all the necessary documents needed to move the loan further down the pipeline

Order new FHA case numbers for streamline refinance loans

Work on problem solving loans where FHA case numbers are not immediately assigned to the file

Fluent in the use of EDMS, Lakewood, E-lynx, and FHA Connection

Closed loan files that were missing disclosures by the ten-day deadline

Closed loan files that were twenty-one days old and still in application received status

Edited and mailed out ten day letters, which stated what documents were needed for the borrowers loan file to be put in final approval status

Edited deadline for the Equal Credit Opportunity Act feature in borrowers loan file

Contemporary Staffing Solutions

Office Updater/ data entry/ Mail clerk Nov 2012–May 2014

Phh Mortgage

oFiled, organized, and scanned employee documents to company’s main frame system

oAnalyzed documents needed for home mortgage re-modification and refinancing

oUtilized the use of MSP, Back in the Black, and I-desk mortgage software

NEW JERSEY SCHOOL BOARDS ASSOCIATION INSURANCE GROUP

oIdentified, analyzed, and sent out zeta fax to the proper insurance adjuster

oUtilized the use of mail machine to send out morning and afternoon mail with the proper postage

oOrganized incoming afternoon mail from existing bills to non existing company information

Inner City Rehab Property Preservation, Cherry Hill, NJ

Office Updater/ Associate Nov 2011–Mar 2013

•Demonstrate expertise in updating work orders of Lender Processing Services and Safeguard Properties as well as in operating product client software

•Carry out photo evaluation and uploading of work orders

•Make use of problem-solving skills to accomplish housing preservation

•Show proficiency in utilizing QuickBooks software and invoicing

•Read and gain understanding of the guidelines regarding the Federal Housing Administration (FHA), CV, Fannie Mae, Freddie Mac, and conventional loans for property preservation work orders

EDUCATION

Successful completion of Network+ at Camden County Community College Aug 28-Sept 28

Associate’s Degree in Economics, (Equivalency): 2009–2010 Rutgers University New Brunswick, NJ

University of Maryland 2007-2008

Coursework in Economics: 2006–2007 Rutgers University Newark, NJ



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