Human Resources Customer Service

Andrea Pudden 519-***-****

****** *** Sideroad, Melancthon, ON, L9V 2N1 ac8mnf@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

• College graduate for Business Administration: Human Resources

• Excellent Customer Service skills and phone etiquette

• 1.5 years’ experience working in a human resources administration capacity

• Payroll administration using ADP software and Excel – over 80 U.S.A companies weekly/biweekly

• Strong computer knowledge and numeracy skills, including and not limited to: Microsoft Office programs, operating Outlook and Google emails, and creating charts/spreadsheets.

• Took initiative and went above and beyond to meet criteria and deadlines

• Ability to work as part of a team as well as independently

• Great with adaptation to changes, learn new things quickly, and act professionally under pressure RELEVANT SKILLS AND EXPERIENCE

Human Resources Knowledge

• Recruitment and Selection – sorting resumes and scanning through skills while compiling best suited candidates

• Principles of Management – internal and external factors needed for success of a company

• Health and Safety – where to get updated information and how to read the Health and Safety Hand Book

• Human Resource Planning – objectives and performance forecasting

• Payroll and HRIS systems – how to calculate manually and on a computer

• Accounting Principles – manually setting up ledgers and balance sheets Interpersonal Skills

• Positioned and oriented employees for the 38 client-based companies in our area

• Maintained a positive attitude when handling client and candidate issues

• Processed credit checks, reference checks, security clearance, and billing

• Learned the companies’ websites in order to better assist clientele/candidates

• Worked with ADP/Webportal Online payroll systems (CRM Database for Randstad), (US ADP for Herb-Joy)

• Assisted in training and encouraging new staff on daily operations throughout my career

• Participated in client safety walk-throughs and made notes about working conditions for onboarding companies

Office Administration and General Labour Skills

• Greeted clients and candidates in person or on a multi-line phone system

• Prepared candidate files online as well as paper copies filed according to last name

• Walked clients and candidates through online payroll timesheets and presented future changes

• Used e-mail application to communicate with clients and candidates

• Double and triple checked all entries for payroll, ensuring accuracy

• Maintained a safe and efficient work environment RELEVANT WORK AND OTHER WORK

Financial Service Administrator Royal Chevrolet Cadillac Inc June 2018 - Present Rehab Reports Clerk Saint Elizabeth Health Care Aug 2016 – June 2018 Payroll Specialist Herb-Joy Enterprise Sept 2015 - Aug 2016 Human Resources Administration Randstad Canada Jan 2014 – Aug 2015 a Floor Supervisor/Cashier Shoppers Drug Mart (Alliston) Sept 2012 – Sept 2015 EDUCATION & TRAINING

Graduated Georgian College (3-year Diploma with Co-op) Sept 2012 – Aug 2015 Business Administration: Human Resources

Ontario Secondary School Diploma Dec 2008

Orangeville District Secondary School, Orangeville

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