Service Field

TERRY ADAMS

OPERATIONS MANAGEMENT

Recognized throughout career for being a visionary production leader leveraging in-depth knowledge of the industry and the manufacturing landscape to significantly increase revenue and operational efficiency. Solid organizational, communication, and time management skills. Adept at bridging SLA performance gaps to complete business interests, developing process improvement initiatives, and conveying complex service development concepts in a simple and compelling manner. Seeking a position within the Operations Management Field, bringing years of experience to include the following: KEY STRENGTHS

̈ Strategic Operations

Management

̈ Quality Assurance

̈ P&L Accountability

̈ Process Analysis

̈ Lean Operations

̈ Process Improvement

̈ Service Development

̈ Client Service

̈ Risk Management

̈ Cost Reduction &

Budgeting

̈ Financial Management

̈ Strategic Planning

̈ Project Coordination

CORE COMPETENCIES

Results-driven with exceptional practical judgment and memory for details with skills in developing process improvement, risk management, lean operations, and team management directives. Known strategist who transforms strategic plans into workable solutions and benchmarks for performance against key operational objectives.

Expertise in lean operations with extensive scope of responsibility and a proven track-record of delivering optimal results in a high growth environment that exceeds operational goals and yields measurable outcomes. Strong operational process improvement background through effective cost reduction, tactical planning, productivity gain, and revenue growth strategies.

Coordination, Production, Lean Operations

RIVER RIDGE RENTALS DILLON, CO. 2017-Present

Director of Operations

281-***-**** PO Box 1696, Breckenridge, CO. 80424 *******@*****.*** PROFESSIONAL PROFILE

Extensive knowledge and experience in OSHA Safety Regulations & Compliance, OSHA 10 & 30 Certified with numerous other OSHA recognized certifications. ServeSafe Certified with a Proctor designation

Completed The Dale Carnegie Course for Effective Communications & Human Relations.

* Oversaw administration, management, contract compliance and maintenance of all properties.

* Conducted reviews, studies, and evaluations of management operations and standards.

* Drafted and recommended to CEO & Founder any necessary local policies and procedures to improve.

* Managed the operational activities of the department to include: staffing levels, budgets and financial goals.

* Recruited, managed, and evaluated staff by providing timely mentoring, training and performance management.

* Developed, implemented and monitored preventative maintenance and capital improvement plans for all properties.

* Supervised staff and reviewed/monitored their performance for professional conduct with guest, owners, and staff.

* Attended federal, state, private, and local housing meetings.

* Attended company Board meetings and provided timely written reports to the CEO & Founder

* Perform other duties as required and as assigned by the CEO & Founder of the company

* Development of new concepts for improvement of departmental performance.

* Implemented Board approved additions or changes to management policy and procedures. As the Director of Operations, I was responsible for administering and overseeing the operations of all properties managed by the firm. Implemented, monitored and supervised all programs, budgets, contracts, contracted services, and staff related to rental property management and maintenance operations. Experienced administrator and property manager who has proven knowledge of applicable laws and regulations governing public and private housing and property management practices. Responsible for full operational control of 400+ vacation rental properties and the staff associated with. TERRY ADAMS

OPERATIONS MANAGEMENT

281-***-**** PO Box 1696, Breckenridge, CO. 80424 *******@*****.*** Coordination, Production, Lean Operations

Assumed responsibility for managing all field service inspections, including damage claims, borrower interviews, insurance claims, and occupancy inspections. Oversaw the compliance of all service level agreements and ensured that all inspection met with the strict industry guidelines. Supervised and directed all inspectors training programs, safety programs, and service improvement projects.

§ Prepare correspondence, reports of inspections or investigations, and recommendations for action.

§ Inspect properties to evaluate construction, condition, special features, and functional design, and to take property measurements.

§

§ Duties included Hazard Claims, Disaster Claims, Occupancy Check Inspections and Borrower Interviews. substantiate findings, and complete reports.

§ Duties included Hazard Claims, Disaster Claims, Occupancy Check Inspections and Borrower Interviews.

§ Photograph interiors and exteriors of properties to assist in estimating property damage and repairs, property measurements.

§ Inspect properties to evaluate construction, condition, special features, and functional design, and to take

§ Prepare correspondence, reports of inspections or investigations, and recommendations for action. guidelines. Supervised and directed all inspectors training programs, safety programs, and service improvement projects. occupancy inspections. Oversaw the compliance of all service level agreements and ensured that all inspection met with the strict industry Assumed responsibility for managing all field service inspections, including damage claims, borrower interviews, insurance claims, and Property Inspectors Team Lead

PROFESSIONAL PROFILE

FIRST GLOBAL SERVICES SPRING, TEXAS 2002 - 2006

PROFESSIONAL PROFILE

ADAMS FOOD SERVICE TOMBALL, TEXAS 2008 - 2016

Owner/General Manager

As a General Manager I was challenged to exceed the expectations of our guests by delivering on the Adams Food Service Product and Service standards of operation. Leading the management of the guest experience. Provided overall restaurant leadership by recognizing the importance of employee engagement to guest satisfaction, motivating team members, coaching, and training the team for operational excellence. Drove store level profitability and sales by controlling food and labor costs. Guest Satisfaction

Effective Business Management

Appropriate and Fair Business Practices

Passion for leading and developing people

Proven record of management, communication, and organizational skills The ability to prioritize multiple situations

Effective communicator, and listener with good oral and written communication skills Possess business acumen

Assumed full responsibility for managing all field service operations, including maintenance, service and quality control with client relation responsibilities as well. Oversaw the generation of maximum profitability and ensured full service level agreements were met while simultaneously performing safety, quality, cost, and service management within operating budget constraints. Supervised and directed all employee and contractor disciplinary and training programs, safety programs, and procedural improvement projects.

§ Developed a very skilled working force and reduction of poor performing employees and field contractors.

§ Increased standards and regulations, as well as implemented policies in company hand book for hiring and training of employees and field contractors.

§ Developed excellent client relations and increased overall revenue due to those relationships.

§ Established an effective field service program, authored company employee and field contractor manuals. CENTERPOINT FIELD SERVICES LAS VEGAS, NEVADA 2006-2017 Director of Operations

PROFESSIONAL PROFILE

§ Extensive knowledge and experience in OSHA Safety Regulations & Compliance, OSHA 10 & 30 Certified TERRY ADAMS

OPERATIONS MANAGEMENT

281-***-**** PO Box 1696, Breckenridge, CO. 80424 *******@*****.*** Coordination, Production, Lean Operations

EDUCATION PROFILE

Courses of Study:

Core Curriculum

English Literature

Business Management

Business Administration

Business Ethics

Business Mathematics

Year of Graduation - 1991

College Station, Texas

Upon Graduation Received: Bachelor’s Degree in Business Texas A&M University

Tomball High School

Upon Graduation Received: High School Diploma

Tomball, Texas

Year of Graduation - 1986

Athletics - Baseball 3 Yr. Varsity Starter - Catcher Athletics - Football 4 Yr. Varsity Starter - Running Back Core Curriculum

Courses of Study:

SALARY HISTORY

Available Upon Request

PROFESSIONAL PROFILE

E7- Gunnery Sergeant

Special Warfare Combatant-craft Crewmen (SWCC)

Special Warfare Combatant-craft Crewmen, or SWCC, drive well-armed, fast boats in support of special operations missions on coasts and rivers including stealthy insertion and extraction of SEALs, clandestine reconnaissance and combat gunfire support.

Marine Security Guard Battalion

Marine Security Guards provide security services to selected Department of State Foreign Service posts to prevent the compromise of classified material and equipment and to provide protection for United States citizens and United States Government property.

Recipient of Numerous Awards & Commendations

UNITED STATES MARINE CORP. SAN DIEGO, CALIFORNIA 1991 - 2001

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