Rosemary R. bailey

**** ******* *** ******, ********, GA., Phone 850-***-****, email: ac8mn2@r.postjobfree.com:ac8mn2@r.postjobfree.com

EDUCATION

Florida State University, Tallahassee, Florida Graduation Date: April 2016

Masters of Science in Social Work

Concentration in: Social Programs and Administration (SPA Program)

Loyola University, New Orleans, Louisiana Graduation Date: December 1985

Masters of Education: Administration

Southern University, Bachelors of Science: Accounting, New Orleans, Louisiana Graduation Date: May 1977

PROFESSIONAL SUMMARY:

Experience in providing, coordinating and planning administrative processes while serving in various professional capacities

Experience in developing and maintaining business relationships

Strategic thinking in managing programs while collaborating with leadership in developing policy, procedures, and management techniques to improve processes

Experience in program development and management

Excellent oral and written communication skills

Experience with student recruitment and retention (proven results)

Experience with student placement on internship and full time employment

Experience with providing professional development for students

Experience with building database of student placement

Skilled in offering high quality customer service

Skilled in using Microsoft Word, Excel, Outlook, and Power Point

Excellent clerical and administrative skills

Ability to work independently or within a team

Ability to multi-task

Ability to work with diverse populations

Ability to perform clerical and administrative duties and responsibilities

Ability to conduct research

Ability to type 55-60 words per minute

Certification: Certificate of Completion in Six-Sigma Trainings:2, Certificate of completion in HIPPA Training, Civil Rights, Customer Services, Cyber Security, Family Educational Rights and Privacy Act (FERPA)

WORK EXPERIENCE:

Tallahassee Community College, Gadsden Center Manager, January 2, 2018-July 3, 2018

Hours worked 40 +, Supervisor: Ms. Kimberly Moore, 850-***-****, 40 + Hours per

Week. Please contact me first before contacting Supervisor.

Duties included, but not limited to:

Directed the daily activities and operations of the Gadsden Center to continuously improve the quality and effectiveness of customer service, performance and program outcomes, community outreach, supervised integrated services and resources, monitored budget and expenses;

Supervised staff and monitored patrons use of the Computer Resource Room;

Created and maintained community partnerships;

Attended all meetings of local governing bodies;

Built and maintained business and community relationships;

Established and maintained relationships with local law enforcements and schools;

Created community Outreach and Engagement plans and provided management with same;

Conducted SWOT analysis and provided management with community data obtained;

Attended all on campus meetings either in person or on line;

Performed employment staff services to interview candidates, review resumes to determine skills, knowledge and abilities required for successful performance in the position;

Prepared bi-weekly and monthly reports presented to management.

Area Agency on Aging on North Florida, Incorporated, Tallahassee, Florida;

Medicaid Benefits Counselor, November 2015-December 2017; 40 hours per week:

Supervisor: Lisa Bretz, 850-***-****, Ok to contact.

Duties include, but not limited to:

Provided administrative support and management for the Statewide Medicaid Managed Care Long-term Care program for the elderly and disabled;

Performed social services “triage” work linking high-risk elderly clients with community resources;

Performed initial screening/intake to the client/caregiver and provided education on the Statewide Medicaid Managed Care Long-Term Care Program;

Provided efficient, timely, and consumer friendly services to facilitate the Medicaid eligibility application review process;

Coordinated with the Office of Economic Sufficiency staff and other lead agencies;

Assisted clients with obtaining Form 5000-3008 (Physician Medical Certification form) from physicians;

Built professional business relationships with service providers and other professionals to facilitate referrals and increase awareness of Medicaid resources;

Initiated screening of clients/caregivers potentially eligible for long-term diversion and Medicaid Waiver Programs;

Utilized REFER Net System and the Uniform Client Assessment on-line tools (forms 701A and 701C) obtained 701B Certification in the Client Information Registration and Tracking System (CIRTS);

Assisted the Comprehensive Assessment and Review (CARES) team with nursing home diversion and transition, as applicable;

Transitioned clients from applicant wait list to full Medicaid eligibility list;

Initiated appropriate form (2515-confirmation of client’s level of care) required by the Department of Children and Families;

Reported suspected adult abuse to the Adult Abuse Hotline and followed-up on same;

Acted as client advocate in the service delivery system;

Maintained open lines of communication for at risk seniors and caregivers to ensure good continuous customer relationships;

Attended all mandated trainings and completed all on-line trainings dealing with HIPPA regulations, Civil Rights, Cyber Security, and Customer Services;

Consulted with management on a variety of difficult and complex issues or problems of a sensitive nature relating to eligibility of long-term care;

Successfully placed 90% of all eligible clients in the Statewide Medicaid Managed Long-Term Care Programs.

Department of Elder Affairs, Tallahassee, FL; Project Manager, November 2014-

October 2015; 40 Hours per week; Supervisor: Mary Hodges, Bureau Chief, 850-

414-2184; Okay to contact.

Duties included, but not limited to:

Assisted with preparation of work plan for the No Wrong Door State System of streamlined access grant;

Assisted in the development of a three-year plan for statewide implementation of the No Wrong Door System of health care that addresses public outreach, person-centered counseling, and coordination of community entities;

Conducted research on the No Wrong Door (NWD) system of streamlined access to long-term care;

Traveled with team to the twelve Planning and Service Areas (PSAs) within the State of Florida to conduct fact finding mission on the number of silos that exists within the State of Florida in the health care industry;

Assisted in grant writing in an effort to obtain federal funds needed for implementation of the No Wrong Door System for accessing long-term care services and supports for all vulnerable populations;

Addressed processes on how to better solve statewide issues with the Form 5000-3008 (Physician Medical Certification);

Assisted with the development of methods used for increasing awareness and understanding of state agencies regarding fragmentation that exists in long-term care services and supports to eliminate existing silos within the State of Florida;

Created governing body committees to develop three-year plan;

Completed SWOT analysis and address strengths and weaknesses across the State of Florida health care industry;

Worked with administration to establish goals, objectives, action steps, and strategies for implementation of the No Wrong Door plan;

Attended all public meetings, webinars, and workshops with internal and external stakeholders to identify and/or recommend new policies and procedures;

Developed high quality written materials for statewide audiences.

Tallahassee Community College, Tallahassee, FL, August 2014-March 2015, Adult Education Instructor: 20 hours per week. Supervisor: Harriet Abrams, Adult Education Program Coordinator, 850-***-****. Okay to contact.

Duties included, but not limited to:

Taught inmates within the custody of the Florida Department of Corrections, basic skills in mathematics, reading, and language;

Collaborated with inmate counselors and case managers regarding progress and participation;

Developed lesson plans tailored to meet the needs of each inmate;

Maintained accurate grade and attendance records;

Maintained accurate test scores for all inmates;

Facilitated and maintained a rich learning environment for a diverse prison population;

Worked closely with the Department of Corrections staff;

Implemented and carried out Adult Education Program requirements;

Successfully assisted 85% of inmates with achieving a GED.

Florida Agriculture and Mechanical University, School of Business and Industry, Assistant Director of Career Development Program: September 1999- December 2011, 50+ hours per week. Supervisor: Dr. Friday-Stroud, Dean: 850-***-****. Okay to contact.

Duties included, but not limited to:

Responsible for the day-to-day operations of the Department demonstrating effective leadership skills;

Supervised and evaluated staff, graduate students and volunteers;

Developed and implemented departmental policies, procedures, and guidelines for program management;

Recruited and selected students to place on internships and full time positions worldwide;

Consistently achieved the highest student placement rates for student internships and full time placements;

Responsible for scheduling, report writing, and time management of daily activities;

Managed Wall Street corporate partnerships, averaging 15-30 firms annually;

Arranged for corporate visits to the campus to include interview scheduling, lunch, and transportation;

Maintained and updated accurate and up to date corporate and student databases;

Served on several School of Business and Industry committees for accreditation;

Served on University-wide committees;

Traveled as required to maintain and develop professional partnerships with business entities;

Assisted School of Business and Industry Alumni Organization with career placement, as needed;

Monitored student internship performance while on assignment;

Issued progress report and enacted disciplinary action, as needed;

Served as Faculty advisor for three professional student business organizations;

Offered recommendations for hire to corporate partners on internships and full time placements;

Consistently achieved the highest student placement rates for internships and full time employment;

Completed Six Sigma Training methods reducing the probability or errors and waste in the workplace;

Completed Annual Reports of Departmental activity for submission to the University office of Alumni Affairs.

Goodwill Industries of Southeast Louisiana, Adult Education Program Coordinator, August 1997- August 1998, 40+ hours per week, Supervisor: Tara Pellerin, 504-***-****, Okay to contact.

Duties included, but not limited to:

Developed and implemented agency’s first program of Adult Basic Education;

Developed curriculum and created lesson plans;

Selected computer hardware and software programs;

Interviewed and selected staff and students;

Developed teaching and classroom schedules;

Selected and formulated Board of Director members;

Monitored and maintained program budget;

Prepared quarterly performance metric reports;

Maintained student academic and performance reports.

New Orleans Regional Technical Institute, Regional Coordinator, April 1991- August 1997, Hours worked 40, Supervisor: Ms. Estella Lain, Regional Director, 504-***-****, Okay to contact.

Duties included, but not limited to:

Responsible for the day-to-day operations of four vocational technical schools;

Placed selected students in skills training, provided books, supplies, and child care;

Monitored student attendance, performance, and graduation dates;

Prepared and submitted monthly performance metric reports;

Maintained budget expenditures;

Maintained inventory of books, supplies, and equipment;

Monitored contracts and submitted monthly expenditure reports;

Performed outreach and community engagement activities;

Traveled as required.

Keebler Enterprises, Incorporated, DBA: Simon Bolivar Educational Day Care Center and Imperial Point Development Corporation, Owner/Operator: February 1977- January 1996, 60+ hours weekly. Supervisor: Gilbert L. Bailey, CEO, 504-***-****. Unable to contact: Corporation dissolved.

Duties included, but not limited to:

Responsible for total project management;

Interview and hire staff; create work schedules

Prepared and submit corporate tax reports and annual reports;

Prepared and issued 1099 to all subcontractors;

Prepared and issue W2 tax forms to all regular employees;

Complied with all contracting agencies;

Responsible for all Project Management duties and responsibilities.

References will be provided upon notification.

Contact this candidate