Customer Service Office

Rajpriya Kumawat

ac8ml2@r.postjobfree.com 904-***-**** Bellevue, WA

WORK EXPERIENCE

FedEx Office Print & Ship Center May 2018 – Nov 2018 Retail Customer Service Associate Kirkland, WA

Anticipate customer needs, suggest alternatives and provide solutions.

Keep the store stocked and accurately handle money.

Operate printing, lamination, binding, graphics and copying equipment’s for all sizes.

Assembling, wrapping, packaging, labeling and shipping parcels of all sizes.

Communicate with customers over phone/email to address queries and provide quotations. Macy’s Oct. 2017 – Jan. 2018

Seasonal Supervisor Bellevue, WA

Got promoted to supervisor position in less than one year.

Managed and assisted store employees on one floor. Also trained new employees

Addressed escalated customer complaints, questions, and issues

Performed store opening and closing procedures and balanced registers Macy’s Nov. 2016 – May 2018

Sales Associate Bellevue, WA

Provided quality customer service to optimize customer purchasing and payment process.

Educated customers on available product options for best customer service experience

Resolved customer complaints or issues to strengthen store reputation and grow retention. Hindustan Forge Pvt. Ltd Mar. 2014 – Jan. 2015

Business Administrator Rajkot, Gujarat, India

Administered material purchasing, inventory management, goods dispatching and customer service.

Maintained substantial bookkeeping and office record (electronic and paper).

Operated computers, photocopiers, fax machines and scanners.

Ordered and maintained a monthly budget for office supplies. Prabhujee Dairy and Food Processor Pvt. Ltd Sep. 2010 – Jul. 2011 Technical Officer Jaipur, Rajasthan, India

Curd and milk packaging section supervisor.

Chemical and microbial testing of dairy products

Curd and milk packaging section supervisor.

EDUCATION

Junagadh Agricultural University Jan. 2014

MBA, Agribusiness Management Junagadh, Gujarat, India

First class with distinction; 8.01/10 GPA

Represented college in annual inter-university games as captain of athletics and table tennis teams Maharana Pratap University of Agriculture and Technology Jul. 2010 Bachelor of Technology, Food Technology Udaipur, Rajasthan, India SKILLS & INTERESTS

Skills: Strategic planning, office support & administration, inventory management and customer-oriented roles. Microsoft Office programs and computers in general; multilingual, organized, efficient and self-motivated. work independently and within a team to meet deadlines.

Languages: English, Hindi and Gujarati

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