Machine Operator Customer Service

Location:

Louisville, KY

Salary:

40,000

Posted:

February 27, 2019

Contact this candidate

Resume:

JASON JOSEPH

**** **** **** ***** • Louisville, KY 40229-1573 • 502-***-****

https://www.linkedin.com/in/jayrjoseph/

OBJECTIVE

I am seeking a position to further skills currently acquired and to have the opportunity to further develop professionally.

EMPLOYMENT HISTORY

TMTS LLC, Louisville, KY (June 2017-Current)

Shift Manager

Validate Operations run effectively and efficiently for visitors and guests.

Supervise and provide training for Admissions Clerks.

Verify banking and EOS reports.

Open service requests for any outstanding maintenance issues.

Maintain property standards.

Compile data for charting and reports for property management.

Work closely with management team to create promotions to increase revenue and improve business performance.

HUMANA, Louisville, KY (July 2007 – June 2018)

Department: Allmond Print Center, Louisville, KY

• Computer Operations Specialist (September 2014 – June 2018)

Write, document, and implementation of production processes.

Create and update documentation on over 400 plus jobs on the sever and operations manuals.

Gather and compile data from various sources for spreadsheets and graphs to present to department and business leaders.

Analyze data and to ensure productivity was meeting or exceeding business and customer expectations.

Track and analyze data to validate operations followed the TRIM values.

Project management of an assortment of products related to healthcare promotions, patient informationals, and strategies related to personalized health improvement.

Analyze data per machine operator by week and by month; set procedures for jobs; setup training modules to improve efficiency and operator informational guidelines.

Be a first point of contact and liaison for all staff.

Coordinate disaster recovery procedures.

Validate and create vendor PO's for AR and AP.

• Analyst (March 2014 – September 2014)

Work with IT, business units and management staff to improve operations.

Program and validate jobs to include correct drops from multiple sources.

Track productivity and present documentation of increased and decreased performance.

Strategic development of workflow to ensure the best transitions happen for the most productivity.

• Expediter/Front Lead (February 2008 – March 2014)

Align workflow with company needs to stay efficient and provide customer service.

Complete daily postage accounting reports for upper management.

• Machine Operator/Mail clerk (July 2007 – February 2008)

Run assigned mail insertion equipment to complete healthcare related mailings.

INNKEEPERS HOSPITALITY, Louisville, KY (August 2009 – December 2012)

Property: Residence Inn Louisville East, Louisville, KY

• Part-time Front Desk Clerk

Responsibilities included the check in and checkout of hotel guests, booking of reservations, guest relations and the performing of property maintenance.

AMERICAN MEDICAL STAFFING, Louisville, KY (February 2007 – July 2007)

Assigned to Humana – Allmond Print Center, Louisville, KY

• Mail Clerk/Machine Operator

Collation of customer policy information booklets.

Run assigned equipment to complete company mailings for customers.

INSIGHT COMMUNICATIONS, Louisville, KY (September 2006 – November 2006)

• Temporary Call Center Customer Service Representative

KROGER, Louisville, KY (May 2006 – July 2006)

• Part-time Customer Service Representative

TODAY’S STAFFING, Louisville, KY (September 2005 – March 2006)

• Responsibilities include working for agencies filling open clerical positions.

Assigned to Republic Bank

• Costumer Service and Rapid Action Loan filing (December 2005 – March 2006)

Assigned to SHPS, Louisville, KY

• Costumer Service/ Government Insurance Agent (COBRA) Enrollment and Renewal

(September 2005 – December 2005)

INNKEEPERS HOSPITALITY, Louisville, KY (2002 – 2005)

Property: Hampton Inn Louisville Downtown, Louisville, KY

• Front Office Manager (2005)

Handled all hotel banking reports, accounts payable/receivable, auditing, scheduling and supervising 20+ employees, and technical support for high speed internet in this facility.

Property: Residence Inn Louisville East, Louisville, KY

• Front Desk Clerk (2002 – 2005)

Responsibilities included the check in and checkout of hotel guests, booking of reservations, guest relations and the performing of property maintenance.

EDUCATION

Nursing

Jefferson Community & Technical College – Louisville, KY

High School Equivalency Diploma (GED)

Kentucky Department of Adult and Continuing Education

High School Education

Carroll County High School – Carrollton, KY

COMPUTER SKILLS & SOFTWARE UTILIZATIONS

Experienced in Microsoft Office and Windows; Citrix, DF Works, Mainframe, EPMI, FLEX and Ipro business.

PERSONAL & BUSINESS REFERENCES

Sandy Harper

Manager