Phillip John Pastine

**** ******** **

Sewickley, PA 15143

724-***-****

ac8mj9@r.postjobfree.com

SUMMARY

Quality Assurance/Test expert with Lead and Managerial expertise in Software testing, SDLC process analysis and implementation, requirements gathering, definition and analysis, test process analysis, improvement, and implementation;, test planning and strategy; test case creation and execution; as well as many other Information Technology and customer service processes. Career experience in engineering software applications related to medical, hospital, financial, benefit disbursements, manufacturing, warehousing, legal cost reduction, real estate, E-Commerce, retail logistics, and commercial industries. Related experience includes follow through from product inception through product triage, with emphasis on testing. Life cycle activities include: leadership, planning, management, analysis, design, development, and implementation of information systems. Seasoned in marketing and instructional presentations, software installations, training and technical support; possessing outstanding client service, organizational, as well as written and verbal communication skills.

TESTING SKILLS:

Unit Testing, Ad-Hoc Functional Testing, Functional/System Testing, Integration Testing, Scale Testing, Performance and Load/Stress Testing, Compatibility and Reliability Testing, Black-Box and White-Box Testing, Data Integrity Testing, Language Testing, Smoke Testing, User Acceptance Testing, Test Driven Development, Cucumber/Ruby Test Automation

EDUCATION

BSIS - University of Pittsburgh

School Of Information Sciences Oakland Campus, Pittsburgh, PA

Minor in Computer Sciences - University of Pittsburgh

Oakland Campus, Pittsburgh,

PROFESSIONAL EXPERIENCE

ConnectiveRX/Synergy April 2018, to Present

Sr. Software Quality Assurance Engineer/Auditor

Sr. Software Quality Engineer for ConnectiveRX

Working with Agile Scrum Process to develop products for ConnectiveRX

Developed and maintained various Software Quality Policies, Processes, and Procedures

Responsible for implementing JIRA defect tracking and Confluence document management tools from Atlassian Software Suite

Developed estimates and create project plans for QA testing lifecycles

Assisted in interviewing of potential candidates

Developed and managed SharePoint sites for QA and other process documentation

Responsible for documenting/facilitating releases from development to smoke testing for product life-cycles

Prepared both Automated and written test cases based off of the business requirements for various software projects

Perform detailed testing on software using white box and black box testing methods

Perform database and data integrity testing on products using Oracle SQL Developer and Microsoft SQL Server Management Studio

Further information available upon request

DICK’S Sporting Goods SSC June 2015, to Jan 2017

Lead Software Quality Assurance Engineer/Auditor

Lead Software Quality Engineer for Mobile Device Application Development

Developed and maintained various Software Quality Policies, Processes, and Procedures

Responsible for implementing JIRA defect tracking and Confluence document management tools from Atlassian Software Suite

Worked extensively with UI/UX Designers on creation and review of newly designed Mobile and Desktop E-Commerce user interfaces

Developed estimates and create project plans for QA testing lifecycles

Assisted in interviewing of potential candidates

Developed and maintained all Test Plans and Test Scripts for company’s software.

Developed extensive Testing Strategies for Mobile/Desktop, associated with newly designed products

Logged/Resolved bugs/issues in JIRA defect tracking tool.

Used HP Quality Center and Mercury QTP for script creation (manual/automated), as well as defect and requirements tractability tracking

Worked on developing and creating an Agile Scrum process in compliance with a CMMI Level II Process Level

Working with Agile Scrum Process to develop products for DICK’s Mobile Apps and Mobile/Desktop Websites

Perform detailed testing on software using white box and black box testing methods

Perform database and data integrity testing on products using Oracle SQL Developer and Microsoft SQL Server Management Studio

Utilized SOAP UI as well as FireFox Web Service testing tools for testing of Web Services and Various APIs that were called by the websites

Worked extensively with TCS offshore consulting team that assisted in testing.

Audited and managed TCS test team deliverables to ensure quality

Perform testing using SauceLabs Software Quality Testing tool

Attended meetings with, and provide reports to company Stakeholders

Assessed software project plans to ensure quality assurance resource availability and mitigation strategies

Developed and managed SharePoint sites for QA and other process documentation

Responsible for documenting/facilitating releases from development to smoke testing for product life-cycles

Documented POS(Point of Sale) workflows for testing purposes

Further information upon request

BAYER (Contracting Through The Fountain Group) November, 2014, to June 2015

Lead Software Quality Assurance Engineer/Auditor

Lead Software Quality Engineer for Bayer (BHC Bayer Health Care)

Worked in a true “SQA Department” overseeing and working with Quality Engineers to ensure that compliance with BAYER’s Medical Device Software Development Process was adhered to

Developed and maintained various Software Quality Policies, Processes, and Procedures in compliance with FDA and International Medical Device and Software Development Standards

Worked on testing Class I & II & III Medical Devices as well as Class A, B, & C Medical Software in compliance with ISO 13485, IEC 62304, ISO 9001, FDA 21CFR Part 820 Compliance

Followed IEEE 828, 830,1008, 1016, 1028, 1044 Standards

Participated in FDA 510K submissions

Worked extensively on Policy and Procedure Governance through Bayer’s Milestone Review Process in which artifacts are both Peer Reviewed and Reviewed for FDA 510K submission compliance

Worked as liaison between Development Engineers and Project Management on scheduling and Risk mitigation

Used Enovia “Matrix One” software to control and baseline documentation and store as part of the DHF(Design History File) for the Project

Developed estimates and create project plans for QA testing lifecycles

Assessed software project plans to ensure quality assurance resource availability and mitigation strategies

Reviewed and audited Test Strategies, Plans and Protocols for completeness and compliance with BAYER’s Medical Device Life Cycle Process

Provided oversight and support on testing of both Embedded Devices and Medical Device Software

Utilized MKS Integrity 2009 to Enter/Review Defects as well as review code base

Utilized DOORS for Requirements Management

Participated in planning of Milestone Reviews and Peer Reviews of artifacts in coordination with Project Management to ensure product quality and adherence to schedule

Worked on continuous improvement of BAYER Processes and Procedures through End of Project Retrospective and “Lesson’s Learned” meetings

Performed detailed testing on software using white box and black box testing methods

Mentoring of other Software Quality Professionals on the BHC team

Assisted in interviewing of potential candidates

Worked on developing and creating an Agile Scrum process in compliance with a CMMI Level II Process Level that best fit in line with compliance to Medical Device Software

Further information available upon request

UPMC Technology Development Center (TDC) April, 2012, to Nov 2014

Lead Software Quality Engineer

Lead Software Quality Engineer for the UPMC TDC

Developed and maintained various Software Quality Policies, Processes, and Procedures

Worked on developing and creating an Agile Scrum process in compliance with a CMMI Level II Process Level

Working with Agile Scrum Process to develop products for UPMC

Extensive testing done on Web, Mobile, and tablet applications that increase clinical productivity and patient satisfaction

Tested applications to ensure HIPAA Compliance

Used ISO 9001 Standards

Performed automated testing with Cucumber/Ruby BDD/TDD methodologies

Create and maintain both Test Strategy, Test Plan, and Test Reports for each release of UPMC products

Mentoring of other Software Quality Professionals on the UPMC team

Participating in all phases of testing from Unit level to User Acceptance testing with Product Owner/Stakeholders

Lead of implementation for the Rally Connector Software which creates bridge between Rally’s Agile tracking tool to HP’s Application Lifecycle Management software

Working with Program Manager to develop estimates and create project plans for Software Release Lifecycles

Assist in interviewing Software Quality candidates

Created, improved, and executed manual and automated test plans and test case covering: Full System Testing, black box, white box, gray box, alpha/beta, stress, integration, regression, smoke, acceptance, Parallel Testing, Risk-Based Testing, Compatibility Testing, and also Web Services Testing using SoapUI & Rest

Worked with Product Owners and Development within an Agile Sprint environment to identify requirements and create acceptance criteria.

Create, edit and maintain regression automation test script for systems with a goal of 100% test coverage which was achieved

More information available upon request

PLS Logistics of Pittsburgh September, 2011 to April, 2012

Software Quality Assurance Manager

Responsible for generating new strategies and plans for improving the quality of PLS software products

Involved in development and review of business requirements, business analysis, planning and coordination of testing through Microsoft Test Manager.

Responsible for developing Agile SCRUM SDLC, Change Management, and other various IT policies and procedures such as Root Cause Analysis and Risk Identification and Mitigation, Software Quality Assurance Process, Development Process, SCRUM Process, etc

Comprehensive knowledge of agile software development cycle and environment, having performed (analysis, GUI design, test plan/case development, testing, technical communication to development, storyboarding, etc.)

Responsible for creating, implementing, and maintaining Software Quality system policies

Mentored quality professionals on career development. Coaching staff on career plans, identifying training and education required to meet professional goals

Develop estimates and create project plans for Software Release Lifecycles

Assessed software project plans to ensure quality assurance resource availability and mitigation strategies

Conducted Hiring and Performance Reviews of employees

Responsible for creating and maintaining Quality Assurance Departmental Budget

Responsible for overseeing staff in United States as well as off-shore staff in Odessa, Ukraine

Responsible for implementing JIRA defect tracking and Confluence document management tools from Atlassian Software Suite

Perform detailed testing on software using white box and black box testing methods

Perform database and data integrity testing on products using Oracle SQL Developer

Responsible for creation of Automation team and automated regression suite of tests for PLS software product line

Responsible for coordinating and handling product releases from deployment to smoke testing

Philips Healthcare (Contracting through Adecco) January, 2011 to September, 2011

Sr. Software Quality Assurance Engineer

Worked as a Project Test Lead on testing Philips CompuRecord Anesthesia Recording Software Suite

Worked on testing Class I & II & III Medical Devices as well as Class A, B, & C Medical Software in compliance with ISO 13485, IEC 62304, ISO 9001, FDA 21CFR Part 820 Compliance

Followed IEEE 828, 830,1008, 1016, 1028, 1044 Standards

Participated in FDA 510K submissions

Involved in development and review of business requirements, business analysis, planning and coordination of testing through Microsoft Test Manager.

Developed estimates and create project plans for QA testing lifecycles

Assessed software project plans to ensure quality assurance resource availability and mitigation strategies

Developed and maintained all Test Plans and Test Scripts for company’s software.

Logged/Resolved bugs/issues in Clarify CRM defect tracking tool.

Performed detailed testing on software using white box and black box testing methods

Performed database and data integrity testing on products using Microsoft SQL 2008

Further information available upon request

FedEx Services (Contracting through Software Specialists) August 2009 to June 2010

Sr. Software Quality Assurance Engineer

Working as a Sr. Engineer on testing newly developed JMS Messaging Architecture that is replacing FedEx’s Socket based EDI technology

Performed testing against Unix/Linux and I-Series servers, as well as Microsoft based clients

Performed reports testing against a variety of I-Series Servers and Libraries

Worked on testing a variety of in-house developed applications including: Scanning technologies, Barcode generation technologies, and Scanner testing

Involved in development and review of business requirements, business analysis, planning and coordination of testing. Overseeing the entire QA cycle from start to finish of the projects

Developed estimates and creating project plans for QA testing lifecycles

Developed detailed test plans for testing associated with FedEx Enterprise Projects

Worked on developing newly created GDP(Global Development Process)

Executed manual test scripts against several newly developed applications and APIs

Performed detailed testing on software products using both black box and white box testing methodologies

Performed database and data integrity testing on products using Oracle and DB2

Used HP Quality Center and Mercury QTP for script creation (manual/automated), as well as defect and requirements tractability tracking

Participant in Peer reviews for any newly developed documentation

Further information available upon request

KIT Solutions (Contracting through Modis) April 2009 to August 2009

Sr. Software Quality Assurance Engineer

Worked on testing a variety of in-house developed web applications to support various state and federal government entities

Involved in development and review of business requirements, business analysis, planning and coordination of testing. Overseeing the entire QA cycle from start to finish of the projects

Developed estimates and creating project plans for QA testing lifecycles

Developed detailed test plans for testing associated with KIT’s several websites

Executed manual test scripts against several Federal and State websites

Performed detailed testing on software products using both black box and white box testing methodologies

Performed database and data integrity testing on products using Microsoft SQL 2005

Further information available upon request

Left company to pursue more a long term contract with FedEx.

Philips Respironics (Contracting through Progressive Systems) Oct 2008 to April 2009

Distinguished Sr. Software Quality Assurance Engineer

Worked on testing Class I & II Medical Devices as well as Class A & B Medical Software in compliance with ISO 13485, IEC 62304, ISO 9001, FDA 21CFR Part 820 Compliance

Followed IEEE 828, 830,1008, 1016, 1028, 1044 Standards

Participated in FDA 510K submissions

Worked on the new enterprise application release of the company’s new software programs; EncorePro2 and Encore-Anywhere web-based applications.

Involved in development and review of business requirements, business analysis, planning and coordination of testing through Microsoft TFS. Oversaw the entire QA cycle from start to finish of the project

Helped with setup and coordination of Microsoft TFS

Developed estimates and create project plans for QA testing lifecycles

Developed and maintained all Test Plans and Automated/manual scripts for company’s software with HP Quality center and Mercury Quick Test Pro 9.0, (Both Automated and Written)

Test Both Embedded Devices and Software Environments

Logged/Resolved bugs/issues in HP Quality Center

Performed detailed testing on software using white box and black box testing methods

Performed database and data integrity testing on products using Microsoft SQL 2005

Performed FDA validation on Respironic’s newly created respiratory therapy devices

Further information available upon request

ZSL Consulting Services – Edison, New Jersey January 2008 to Oct 2008

Quality Assurance Integration Test Manager for Orchard Brands (Blair) in Warren, PA

Integrations Lead of 8 member team, reporting to Director of Quality Assurance for Orchard Brands

Involved in development and review of business requirements, business analysis, planning and coordination of testing. Oversaw the entire QA cycle from start to finish of the project

Installed a configuration management process, requirements gathering & management for all testing responsibilities for Blair

Lead Quality Assurance team in testing of newly developed Integration Platform and Order Management System that was tied directly to a commercial website.

Lead liaison to Clients during User Acceptance Testing for newly developed user interface system

Developed estimates and create project plans for QA testing lifecycles

Developed extensive test plans and test scripts associated with newly designed products

Participated/Coordinated discovery, analysis and design of fulfilling business requests with technology

Managed testing over a variety of technologies including, IBM I Series AS400 System, Web Methods Integrations Software, Web Sphere, CWD(Commercial Ware Direct), and DB2, and PKMS(Warehouse Management System

Interviewed job applicants and made hiring recommendations for quality positions at Warren and Columbus offices

Managed Defect Tracking for Project through Microsoft Bug Track and Team Tracker Software Suites

Attended meetings with, and provide reports to company stakeholders

Assessed software project plans to ensure quality assurance resource availability and mitigation strategies

Performed detailed testing on software using white box and black box testing methods

Executed manual scripts associated with test plans and scripts created for CWD and PKMS software

Performed database and data integrity testing on products using DB2

Logged/Resolved bugs and issues for projects using Microsoft Bug Track and Team Foundation Server

Service Link LP – Aliquippa, PA (Various Positions) May 2001 to Dec, 2008

Senior Quality Assurance Team Lead

Lead QA Engineer for rollout of new software applications. Current responsibilities include configuration management, requirements engineering & management and testing

Created and maintained various SDLC process documents for the Information Technology Dept., and was responsible for education and implementation of those processes

Worked on products developed in both Agile SCRUM and Waterfall life-cycles

Worked to help implement SCRUM development environment for the AssetLink Division of the company

Lead Quality Assurance team in testing of newly developed products as well as overseeing maintenance projects; including 6 commercial websites and two client-server applications

Liaison for Clients during Full System and Certification Testing

Lead and coordinate an implementation of the QA methodology and SDLC process improvement.

Coordinator of DR-BCP (Disaster Recovery Business Continuity) testing for Client certifications

Developed estimates and create project plans for QA testing lifecycles

Developed test plans and test scripts associated with newly designed products(Both Automated and Written)

Executed both manual and automated scripts associated with test plans and scripts created using both black box and white box testing methodologies

Logged/Resolved bugs and issues for projects using Elsinore Visual Intercept Enterprise Manager

Participated/Coordinated discovery, analysis and design of fulfilling business requests with technology

Performed on-site training and provided triage support on many deployments of ServiceLink’s products

Utilized as a business analyst / consultant to help other offices throughout the United States in marketing and implementing solutions

Managed testing over a variety of technologies including, BizTalk, Microsoft ASP, SOA Architectures, SQL Server 2005 with Microsoft .Net 3.0

Performed database and data integrity testing on products using Microsoft SQL 2005

Mentored quality professionals on career development. Coaching staff on career plans, identifying training and education required to meet professional goals

Supported/Maintained Project Management lifecycle

Worked on MS TFS for loading defects and requirements, as well as reporting.

Created and assessed software project plans in conjunction with Project Management to ensure quality assurance resource availability

Supported implementation of automation tools to support SDLC phases

Reviewed all automated scripting developed by the integrations team in Mercury Quick Test Pro

Developed and maintained all Test Plans and Automated scripts for company’s software with HP Quality center and Mercury Quick Test Pro 8.0, 9.0

Coordinated and spearheaded the development of corporate standards and policies regarding company’s business process and SDLC

Service Link LP – Aliquippa, PA 2004 to 2006

Help Desk Manager

Managed and supervised the daily activities of the Help Desk functions, including training, coaching, organizing, planning, and staffing operations

Directed system and operations support relative to the maintenance and enhancement of Help Desk operating systems

Created “Three Tiered” 24/7 Support System in conjunction with Product Support Development Team

Created and assessed project plans for various Technical Operations initiatives including the migration to a new

Data Center

Served as a liaison to outside vendors of operational systems

Observed and measured organizational performance against customer requirements and recommended modifications to existing systems support services

Prepared operational reports and analysis

Determined fiscal requirements and prepared budgetary recommendations

Recommended various personnel actions including, hiring, performance appraisals, promotions, transfers, and vacation schedules

Designed and maintained inventory control and material control systems

Served as the main liaison and point of contact for customers(Continued)

Implemented customer satisfaction surveys

Migrated the Help Desk from a 5 day by 9 hour operation to a 7x24 operation

Supplied feedback to customers and management in the form of metrics as well as written documentation for ways that they could improve the overall performance of the IT departments in delivering customer service to their customers

Worked with clients to develop a strategy and model for delivery of support services

Managed full implementation of multiple call centers / service desks to include staff, Operational / Service Level Agreements (OLA's / SLA's), software tools, and processes and procedures

Service Link LP – Aliquippa, PA

Software Quality Test Engineer II 2001 to 2004

Prepared both Automated and written test cases based off of the business requirements for various software projects

Developed test plans for the various projects and maintenance software testing life cycles

Executed both manual and automated scripts to ensure software quality for various new projects and software in the maintenance stage as well as regression testing

Performed detailed testing on software using white box and black box testing methods

Logged/resolved all bugs/issues for projects and maintenance testing using Elsinore Visual Intercept Enterprise Manager

Developed business requirements and functional specifications for various software related projects

Performed requirements tracking, management, and traceability to test cases

Worked closely with business analysts and end users to translate project requirements into possible error conditions/test scenarios

Performed database and data integrity testing on products using Microsoft SQL 2000 and 2005

Validated test results and reported discrepancies and participated in the resolution of defects

Defined and tracked quality assurance metrics such as defect densities and open defect counts

Developed and maintained all Test Plans and Automated scripts for company’s software with HP Quality center and Mercury Quick Test Pro 8.0, 9.0

Inde Independent Micro Computer - Aliquippa, PA 1996 to 2001

Computer Technician /Consultant

Worked as a technician/consultant providing computing services to small businesses as well as home users through high school to college

Performed server and workstation builds/repairs

Provided support and design in web hosting for both small businesses and home users

Data Backup services

Phone support

In office/home installations

Inter Internships: Multiple Locations 1995 to 1998

Independent Micro Computers 1995-1996

Fisher Scientific 1996-1996(One semester of High School)

Nova Chemical 1997-1998(One semester of High School)

PGT Trucking 1998-1998

TECHNICAL SKILLS:

Hardware/Operating Systems:

IBM PC and compatibles, MAC, Windows Server/2000, 2003, 2008 Windows XP/XP PRO, VISTA, Windows 7, IBM I Series AS/400 IBM Server, Linux

Applications

All Microsoft Office Products, Visio, MS Project, etc, Microsoft Visual Studio 2005, Microsoft Team Foundation Server, SQL 2000, SQL 2005, SQL 2008, DB2, BizTalk testing experience, HP/Mercury Quality Center, QTP Quick Test Pro, Load Runner, Crystal Reports, Visual Intercept Enterprise Manager, Visual Source Safe Manager, XML, VB, C#, RPG, Commercial Ware Direct (CWD), I Series SQL, PKMS(Warehouse Management System), Web Sphere, Microsoft Bug Track, Clarify CRM Defect Tracker, Microsoft Test Manager, Microsoft SharePoint, Oracle SQL Developer, JAVA, HTML 5, Cucmber/Ruby(For Automated Testing), Rally Software for Agile workflow tracking, ALM, Enovia/Matrix One Document Management System, DOORS, MKS Integrity 2009 Defect/Code Management Software(client,/web-based), JIRA & Confluence Atlassian tools, SauceLabs, Cucumber/Ruby Test Automation, Enterprise Tester, Perfecto Mobile, PostMan

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