Engineer Software
Resume:
Phillip John Pastine
Sewickley, PA 15143
*******.*******@*****.***
SUMMARY
Quality Assurance/Test expert with Lead and Managerial expertise in Software testing, SDLC process analysis and implementation, requirements gathering, definition and analysis, test process analysis, improvement, and implementation;, test planning and strategy; test case creation and execution; as well as many other Information Technology and customer service processes. Career experience in engineering software applications related to medical, hospital, financial, benefit disbursements, manufacturing, warehousing, legal cost reduction, real estate, E-Commerce, retail logistics, and commercial industries. Related experience includes follow through from product inception through product triage, with emphasis on testing. Life cycle activities include: leadership, planning, management, analysis, design, development, and implementation of information systems. Seasoned in marketing and instructional presentations, software installations, training and technical support; possessing outstanding client service, organizational, as well as written and verbal communication skills.
TESTING SKILLS:
Unit Testing, Ad-Hoc Functional Testing, Functional/System Testing, Integration Testing, Scale Testing, Performance and Load/Stress Testing, Compatibility and Reliability Testing, Black-Box and White-Box Testing, Data Integrity Testing, Language Testing, Smoke Testing, User Acceptance Testing, Test Driven Development, Cucumber/Ruby Test Automation
EDUCATION
BSIS - University of Pittsburgh
School Of Information Sciences Oakland Campus, Pittsburgh, PA
Minor in Computer Sciences - University of Pittsburgh
Oakland Campus, Pittsburgh,
PROFESSIONAL EXPERIENCE
ConnectiveRX/Synergy April 2018, to Present
Sr. Software Quality Assurance Engineer/Auditor
Sr. Software Quality Engineer for ConnectiveRX
Working with Agile Scrum Process to develop products for ConnectiveRX
Developed and maintained various Software Quality Policies, Processes, and Procedures
Responsible for implementing JIRA defect tracking and Confluence document management tools from Atlassian Software Suite
Developed estimates and create project plans for QA testing lifecycles
Assisted in interviewing of potential candidates
Developed and managed SharePoint sites for QA and other process documentation
Responsible for documenting/facilitating releases from development to smoke testing for product life-cycles
Prepared both Automated and written test cases based off of the business requirements for various software projects
Perform detailed testing on software using white box and black box testing methods
Perform database and data integrity testing on products using Oracle SQL Developer and Microsoft SQL Server Management Studio
Further information available upon request
DICK’S Sporting Goods SSC June 2015, to Jan 2017
Lead Software Quality Assurance Engineer/Auditor
Lead Software Quality Engineer for Mobile Device Application Development
Developed and maintained various Software Quality Policies, Processes, and Procedures
Responsible for implementing JIRA defect tracking and Confluence document management tools from Atlassian Software Suite
Worked extensively with UI/UX Designers on creation and review of newly designed Mobile and Desktop E-Commerce user interfaces
Developed estimates and create project plans for QA testing lifecycles
Assisted in interviewing of potential candidates
Developed and maintained all Test Plans and Test Scripts for company’s software.
Developed extensive Testing Strategies for Mobile/Desktop, associated with newly designed products
Logged/Resolved bugs/issues in JIRA defect tracking tool.
Used HP Quality Center and Mercury QTP for script creation (manual/automated), as well as defect and requirements tractability tracking
Worked on developing and creating an Agile Scrum process in compliance with a CMMI Level II Process Level
Working with Agile Scrum Process to develop products for DICK’s Mobile Apps and Mobile/Desktop Websites
Perform detailed testing on software using white box and black box testing methods
Perform database and data integrity testing on products using Oracle SQL Developer and Microsoft SQL Server Management Studio
Utilized SOAP UI as well as FireFox Web Service testing tools for testing of Web Services and Various APIs that were called by the websites
Worked extensively with TCS offshore consulting team that assisted in testing.
Audited and managed TCS test team deliverables to ensure quality
Perform testing using SauceLabs Software Quality Testing tool
Attended meetings with, and provide reports to company Stakeholders
Assessed software project plans to ensure quality assurance resource availability and mitigation strategies
Developed and managed SharePoint sites for QA and other process documentation
Responsible for documenting/facilitating releases from development to smoke testing for product life-cycles
Documented POS(Point of Sale) workflows for testing purposes
Further information upon request
BAYER (Contracting Through The Fountain Group) November, 2014, to June 2015
Lead Software Quality Assurance Engineer/Auditor
Lead Software Quality Engineer for Bayer (BHC Bayer Health Care)
Worked in a true “SQA Department” overseeing and working with Quality Engineers to ensure that compliance with BAYER’s Medical Device Software Development Process was adhered to
Developed and maintained various Software Quality Policies, Processes, and Procedures in compliance with FDA and International Medical Device and Software Development Standards
Worked on testing Class I & II & III Medical Devices as well as Class A, B, & C Medical Software in compliance with ISO 13485, IEC 62304, ISO 9001, FDA 21CFR Part 820 Compliance
Followed IEEE 828, 830,1008, 1016, 1028, 1044 Standards
Participated in FDA 510K submissions
Worked extensively on Policy and Procedure Governance through Bayer’s Milestone Review Process in which artifacts are both Peer Reviewed and Reviewed for FDA 510K submission compliance
Worked as liaison between Development Engineers and Project Management on scheduling and Risk mitigation
Used Enovia “Matrix One” software to control and baseline documentation and store as part of the DHF(Design History File) for the Project
Developed estimates and create project plans for QA testing lifecycles
Assessed software project plans to ensure quality assurance resource availability and mitigation strategies
Reviewed and audited Test Strategies, Plans and Protocols for completeness and compliance with BAYER’s Medical Device Life Cycle Process
Provided oversight and support on testing of both Embedded Devices and Medical Device Software
Utilized MKS Integrity 2009 to Enter/Review Defects as well as review code base
Utilized DOORS for Requirements Management
Participated in planning of Milestone Reviews and Peer Reviews of artifacts in coordination with Project Management to ensure product quality and adherence to schedule
Worked on continuous improvement of BAYER Processes and Procedures through End of Project Retrospective and “Lesson’s Learned” meetings
Performed detailed testing on software using white box and black box testing methods
Mentoring of other Software Quality Professionals on the BHC team
Assisted in interviewing of potential candidates
Worked on developing and creating an Agile Scrum process in compliance with a CMMI Level II Process Level that best fit in line with compliance to Medical Device Software
Further information available upon request
UPMC Technology Development Center (TDC) April, 2012, to Nov 2014
Lead Software Quality Engineer
Lead Software Quality Engineer for the UPMC TDC
Developed and maintained various Software Quality Policies, Processes, and Procedures
Worked on developing and creating an Agile Scrum process in compliance with a CMMI Level II Process Level
Working with Agile Scrum Process to develop products for UPMC
Extensive testing done on Web, Mobile, and tablet applications that increase clinical productivity and patient satisfaction
Tested applications to ensure HIPAA Compliance
Used ISO 9001 Standards
Performed automated testing with Cucumber/Ruby BDD/TDD methodologies
Create and maintain both Test Strategy, Test Plan, and Test Reports for each release of UPMC products
Mentoring of other Software Quality Professionals on the UPMC team
Participating in all phases of testing from Unit level to User Acceptance testing with Product Owner/Stakeholders
Lead of implementation for the Rally Connector Software which creates bridge between Rally’s Agile tracking tool to HP’s Application Lifecycle Management software
Working with Program Manager to develop estimates and create project plans for Software Release Lifecycles
Assist in interviewing Software Quality candidates
Created, improved, and executed manual and automated test plans and test case covering: Full System Testing, black box, white box, gray box, alpha/beta, stress, integration, regression, smoke, acceptance, Parallel Testing, Risk-Based Testing, Compatibility Testing, and also Web Services Testing using SoapUI & Rest
Worked with Product Owners and Development within an Agile Sprint environment to identify requirements and create acceptance criteria.
Create, edit and maintain regression automation test script for systems with a goal of 100% test coverage which was achieved
More information available upon request
PLS Logistics of Pittsburgh September, 2011 to April, 2012
Software Quality Assurance Manager
Responsible for generating new strategies and plans for improving the quality of PLS software products
Involved in development and review of business requirements, business analysis, planning and coordination of testing through Microsoft Test Manager.
Responsible for developing Agile SCRUM SDLC, Change Management, and other various IT policies and procedures such as Root Cause Analysis and Risk Identification and Mitigation, Software Quality Assurance Process, Development Process, SCRUM Process, etc
Comprehensive knowledge of agile software development cycle and environment, having performed (analysis, GUI design, test plan/case development, testing, technical communication to development, storyboarding, etc.)
Responsible for creating, implementing, and maintaining Software Quality system policies
Mentored quality professionals on career development. Coaching staff on career plans, identifying training and education required to meet professional goals
Develop estimates and create project plans for Software Release Lifecycles
Assessed software project plans to ensure quality assurance resource availability and mitigation strategies
Conducted Hiring and Performance Reviews of employees
Responsible for creating and maintaining Quality Assurance Departmental Budget
Responsible for overseeing staff in United States as well as off-shore staff in Odessa, Ukraine
Responsible for implementing JIRA defect tracking and Confluence document management tools from Atlassian Software Suite
Perform detailed testing on software using white box and black box testing methods
Perform database and data integrity testing on products using Oracle SQL Developer
Responsible for creation of Automation team and automated regression suite of tests for PLS software product line
Responsible for coordinating and handling product releases from deployment to smoke testing
Philips Healthcare (Contracting through Adecco) January, 2011 to September, 2011
Sr. Software Quality Assurance Engineer
Worked as a Project Test Lead on testing Philips CompuRecord Anesthesia Recording Software Suite
Worked on testing Class I & II & III Medical Devices as well as Class A, B, & C Medical Software in compliance with ISO 13485, IEC 62304, ISO 9001, FDA 21CFR Part 820 Compliance
Followed IEEE 828, 830,1008, 1016, 1028, 1044 Standards
Participated in FDA 510K submissions
Involved in development and review of business requirements, business analysis, planning and coordination of testing through Microsoft Test Manager.
Developed estimates and create project plans for QA testing lifecycles
Assessed software project plans to ensure quality assurance resource availability and mitigation strategies
Developed and maintained all Test Plans and Test Scripts for company’s software.
Logged/Resolved bugs/issues in Clarify CRM defect tracking tool.
Performed detailed testing on software using white box and black box testing methods
Performed database and data integrity testing on products using Microsoft SQL 2008
Further information available upon request
FedEx Services (Contracting through Software Specialists) August 2009 to June 2010
Sr. Software Quality Assurance Engineer
Working as a Sr. Engineer on testing newly developed JMS Messaging Architecture that is replacing FedEx’s Socket based EDI technology
Performed testing against Unix/Linux and I-Series servers, as well as Microsoft based clients
Performed reports testing against a variety of I-Series Servers and Libraries
Worked on testing a variety of in-house developed applications including: Scanning technologies, Barcode generation technologies, and Scanner testing
Involved in development and review of business requirements, business analysis, planning and coordination of testing. Overseeing the entire QA cycle from start to finish of the projects
Developed estimates and creating project plans for QA testing lifecycles
Developed detailed test plans for testing associated with FedEx Enterprise Projects
Worked on developing newly created GDP(Global Development Process)
Executed manual test scripts against several newly developed applications and APIs
Performed detailed testing on software products using both black box and white box testing methodologies
Performed database and data integrity testing on products using Oracle and DB2
Used HP Quality Center and Mercury QTP for script creation (manual/automated), as well as defect and requirements tractability tracking
Participant in Peer reviews for any newly developed documentation
Further information available upon request
KIT Solutions (Contracting through Modis) April 2009 to August 2009
Sr. Software Quality Assurance Engineer
Worked on testing a variety of in-house developed web applications to support various state and federal government entities
Involved in development and review of business requirements, business analysis, planning and coordination of testing. Overseeing the entire QA cycle from start to finish of the projects
Developed estimates and creating project plans for QA testing lifecycles
Developed detailed test plans for testing associated with KIT’s several websites
Executed manual test scripts against several Federal and State websites
Performed detailed testing on software products using both black box and white box testing methodologies
Performed database and data integrity testing on products using Microsoft SQL 2005
Further information available upon request
Left company to pursue more a long term contract with FedEx.
Philips Respironics (Contracting through Progressive Systems) Oct 2008 to April 2009
Distinguished Sr. Software Quality Assurance Engineer
Worked on testing Class I & II Medical Devices as well as Class A & B Medical Software in compliance with ISO 13485, IEC 62304, ISO 9001, FDA 21CFR Part 820 Compliance
Followed IEEE 828, 830,1008, 1016, 1028, 1044 Standards
Participated in FDA 510K submissions
Worked on the new enterprise application release of the company’s new software programs; EncorePro2 and Encore-Anywhere web-based applications.
Involved in development and review of business requirements, business analysis, planning and coordination of testing through Microsoft TFS. Oversaw the entire QA cycle from start to finish of the project
Helped with setup and coordination of Microsoft TFS
Developed estimates and create project plans for QA testing lifecycles
Developed and maintained all Test Plans and Automated/manual scripts for company’s software with HP Quality center and Mercury Quick Test Pro 9.0, (Both Automated and Written)
Test Both Embedded Devices and Software Environments
Logged/Resolved bugs/issues in HP Quality Center
Performed detailed testing on software using white box and black box testing methods
Performed database and data integrity testing on products using Microsoft SQL 2005
Performed FDA validation on Respironic’s newly created respiratory therapy devices
Further information available upon request
ZSL Consulting Services – Edison, New Jersey January 2008 to Oct 2008
Quality Assurance Integration Test Manager for Orchard Brands (Blair) in Warren, PA
Integrations Lead of 8 member team, reporting to Director of Quality Assurance for Orchard Brands
Involved in development and review of business requirements, business analysis, planning and coordination of testing. Oversaw the entire QA cycle from start to finish of the project
Installed a configuration management process, requirements gathering & management for all testing responsibilities for Blair
Lead Quality Assurance team in testing of newly developed Integration Platform and Order Management System that was tied directly to a commercial website.
Lead liaison to Clients during User Acceptance Testing for newly developed user interface system
Developed estimates and create project plans for QA testing lifecycles
Developed extensive test plans and test scripts associated with newly designed products
Participated/Coordinated discovery, analysis and design of fulfilling business requests with technology
Managed testing over a variety of technologies including, IBM I Series AS400 System, Web Methods Integrations Software, Web Sphere, CWD(Commercial Ware Direct), and DB2, and PKMS(Warehouse Management System
Interviewed job applicants and made hiring recommendations for quality positions at Warren and Columbus offices
Managed Defect Tracking for Project through Microsoft Bug Track and Team Tracker Software Suites
Attended meetings with, and provide reports to company stakeholders
Assessed software project plans to ensure quality assurance resource availability and mitigation strategies
Performed detailed testing on software using white box and black box testing methods
Executed manual scripts associated with test plans and scripts created for CWD and PKMS software
Performed database and data integrity testing on products using DB2
Logged/Resolved bugs and issues for projects using Microsoft Bug Track and Team Foundation Server
Service Link LP – Aliquippa, PA (Various Positions) May 2001 to Dec, 2008
Senior Quality Assurance Team Lead
Lead QA Engineer for rollout of new software applications. Current responsibilities include configuration management, requirements engineering & management and testing
Created and maintained various SDLC process documents for the Information Technology Dept., and was responsible for education and implementation of those processes
Worked on products developed in both Agile SCRUM and Waterfall life-cycles
Worked to help implement SCRUM development environment for the AssetLink Division of the company
Lead Quality Assurance team in testing of newly developed products as well as overseeing maintenance projects; including 6 commercial websites and two client-server applications
Liaison for Clients during Full System and Certification Testing
Lead and coordinate an implementation of the QA methodology and SDLC process improvement.
Coordinator of DR-BCP (Disaster Recovery Business Continuity) testing for Client certifications
Developed estimates and create project plans for QA testing lifecycles
Developed test plans and test scripts associated with newly designed products(Both Automated and Written)
Executed both manual and automated scripts associated with test plans and scripts created using both black box and white box testing methodologies
Logged/Resolved bugs and issues for projects using Elsinore Visual Intercept Enterprise Manager
Participated/Coordinated discovery, analysis and design of fulfilling business requests with technology
Performed on-site training and provided triage support on many deployments of ServiceLink’s products
Utilized as a business analyst / consultant to help other offices throughout the United States in marketing and implementing solutions
Managed testing over a variety of technologies including, BizTalk, Microsoft ASP, SOA Architectures, SQL Server 2005 with Microsoft .Net 3.0
Performed database and data integrity testing on products using Microsoft SQL 2005
Mentored quality professionals on career development. Coaching staff on career plans, identifying training and education required to meet professional goals
Supported/Maintained Project Management lifecycle
Worked on MS TFS for loading defects and requirements, as well as reporting.
Created and assessed software project plans in conjunction with Project Management to ensure quality assurance resource availability
Supported implementation of automation tools to support SDLC phases
Reviewed all automated scripting developed by the integrations team in Mercury Quick Test Pro
Developed and maintained all Test Plans and Automated scripts for company’s software with HP Quality center and Mercury Quick Test Pro 8.0, 9.0
Coordinated and spearheaded the development of corporate standards and policies regarding company’s business process and SDLC
Service Link LP – Aliquippa, PA 2004 to 2006
Help Desk Manager
Managed and supervised the daily activities of the Help Desk functions, including training, coaching, organizing, planning, and staffing operations
Directed system and operations support relative to the maintenance and enhancement of Help Desk operating systems
Created “Three Tiered” 24/7 Support System in conjunction with Product Support Development Team
Created and assessed project plans for various Technical Operations initiatives including the migration to a new
Data Center
Served as a liaison to outside vendors of operational systems
Observed and measured organizational performance against customer requirements and recommended modifications to existing systems support services
Prepared operational reports and analysis
Determined fiscal requirements and prepared budgetary recommendations
Recommended various personnel actions including, hiring, performance appraisals, promotions, transfers, and vacation schedules
Designed and maintained inventory control and material control systems
Served as the main liaison and point of contact for customers(Continued)
Implemented customer satisfaction surveys
Migrated the Help Desk from a 5 day by 9 hour operation to a 7x24 operation
Supplied feedback to customers and management in the form of metrics as well as written documentation for ways that they could improve the overall performance of the IT departments in delivering customer service to their customers
Worked with clients to develop a strategy and model for delivery of support services
Managed full implementation of multiple call centers / service desks to include staff, Operational / Service Level Agreements (OLA's / SLA's), software tools, and processes and procedures
Service Link LP – Aliquippa, PA
Software Quality Test Engineer II 2001 to 2004
Prepared both Automated and written test cases based off of the business requirements for various software projects
Developed test plans for the various projects and maintenance software testing life cycles
Executed both manual and automated scripts to ensure software quality for various new projects and software in the maintenance stage as well as regression testing
Performed detailed testing on software using white box and black box testing methods
Logged/resolved all bugs/issues for projects and maintenance testing using Elsinore Visual Intercept Enterprise Manager
Developed business requirements and functional specifications for various software related projects
Performed requirements tracking, management, and traceability to test cases
Worked closely with business analysts and end users to translate project requirements into possible error conditions/test scenarios
Performed database and data integrity testing on products using Microsoft SQL 2000 and 2005
Validated test results and reported discrepancies and participated in the resolution of defects
Defined and tracked quality assurance metrics such as defect densities and open defect counts
Developed and maintained all Test Plans and Automated scripts for company’s software with HP Quality center and Mercury Quick Test Pro 8.0, 9.0
Inde Independent Micro Computer - Aliquippa, PA 1996 to 2001
Computer Technician /Consultant
Worked as a technician/consultant providing computing services to small businesses as well as home users through high school to college
Performed server and workstation builds/repairs
Provided support and design in web hosting for both small businesses and home users
Data Backup services
Phone support
In office/home installations
Inter Internships: Multiple Locations 1995 to 1998
Independent Micro Computers 1995-1996
Fisher Scientific 1996-1996(One semester of High School)
Nova Chemical 1997-1998(One semester of High School)
PGT Trucking 1998-1998
TECHNICAL SKILLS:
Hardware/Operating Systems:
IBM PC and compatibles, MAC, Windows Server/2000, 2003, 2008 Windows XP/XP PRO, VISTA, Windows 7, IBM I Series AS/400 IBM Server, Linux
Applications
All Microsoft Office Products, Visio, MS Project, etc, Microsoft Visual Studio 2005, Microsoft Team Foundation Server, SQL 2000, SQL 2005, SQL 2008, DB2, BizTalk testing experience, HP/Mercury Quality Center, QTP Quick Test Pro, Load Runner, Crystal Reports, Visual Intercept Enterprise Manager, Visual Source Safe Manager, XML, VB, C#, RPG, Commercial Ware Direct (CWD), I Series SQL, PKMS(Warehouse Management System), Web Sphere, Microsoft Bug Track, Clarify CRM Defect Tracker, Microsoft Test Manager, Microsoft SharePoint, Oracle SQL Developer, JAVA, HTML 5, Cucmber/Ruby(For Automated Testing), Rally Software for Agile workflow tracking, ALM, Enovia/Matrix One Document Management System, DOORS, MKS Integrity 2009 Defect/Code Management Software(client,/web-based), JIRA & Confluence Atlassian tools, SauceLabs, Cucumber/Ruby Test Automation, Enterprise Tester, Perfecto Mobile, PostMan
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