Customer Service Administrative Assistant

Jamey Soucie

M*N *K* – 289-***-****

Career Objectives:

To obtain employment within a retail environment and apply my well rounded set of skills in a field I am passionate about.

Experience:

Sobeys Inc. (Head Office) (November 2008-December 2016)

Merchandising Coordinator Wholesale Department

Proofing of all wholesale flyers for respective banners with the Category Analysts as well as Advertising to ensure accuracy

Coordinated Trade Show Sale Books and Inventories using Microsoft Office Suite and SAP

Maintained season and yearly Trade Show Information to report to the Category Manager and Director of Wholesale as well as all Sales Reps

Metro/Loeb (Etobicoke Head Office) (May 2006-Nov. 2008)

Meat Merchandising Coordinator

Reviewed information related to the Meat Department catalogue advertisement using Adobe PDF to ensure accuracy

Maintained integrity of information related to promotions utilizing SAP

Coordinated with respective departments through effective communication on a day to day basis

Entered the sales and pricing information through SAP for all fresh and processed meat items

Serco DES Support Office Drive Test (North York) (Oct 2003-2006)

Marketing and Communications Administrative Assistant Corporate Assurance

Investigate customer concerns and provided resolution in a timely fashion

Issued trespass letters to applicants who have disrupted the staff through threats and escalated confrontations with staff members at the Drive Test Offices using conflict resolution skills

Logged any and all Notifiable Incidents which occurred at the Drive Test Centers

Member of the Health and Safety Committee

Starbucks (North York) (May 2002-Aug. 2003)

Barista, Shift Supervisor

Provide standard beverages and legendary service, consistently meeting or exceeding company standards in a high volume and fast paced customer service environment

Assisted in training new hire's on cash, drink recipes, bar procedures and and acceptable customer service standards that meet the companies philosophy

Volunteer Work

C.N Tower: “walk the stairs” Annual Event // Easter Seals Telethon: Soliciting donation 'on air' during the 2004 campaign

Computer Skills

-SAP -MTO

-VRS System -Adobe PDF Editor

-Apple OSX -Microsoft office suite

-DABS -Lotus Smart Suite

Education

Centennial College

-HR Management

Metal Works Studios

-Entertainment Business Management

-Live Audio Production

References available upon request

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