Warehouse lead

MARK C. BAKER

** ***** ****** ***********, ** ***52 508-***-**** ***********@*****.***

WAREHOUSE MANAGER

Dynamic sales and management professional with almost seven years of experience in the various areas of customer service and logistics. Broad knowledge of inventory management and hazardous materials regulation enabled efficient supervision of warehouse facilities and operations. Highly creative in designing and managing promotions for social advertising campaigns. Demonstrates excellent capacity in mapping out effective marketing strategy and verifying its success by testing and metrics. Excellent communication skills led to successful facilitation of customer support and product representation. Proficient in using a wide array of business productivity software. Holds a TSA clearance. AREAS OF EXPERTISE

Inventory Management

Sales

Marketing/Promotions

Staff Supervision

Staff Training

Visual Merchandising

Social Media Marketing

Data Analysis

Policy Implementation

Quality Assurance

Dispute Resolution

Customer Service

Customer Relations

Strategic Planning

Product Demonstration

KEY SKILLS ASSESSMENT

LOGISTIC PLANNING – Organize and develop human and material resources pertinent to an effective governance of supply chain functions.

CUSTOMER CARE – Ensure client satisfaction with long-term services and quality assurance. MARKETING – Facilitate all aspects of product demonstration necessary for expanding market ability and customer awareness of products and services.

PROFESSIONAL EXPERIENCE

ABC Delivery LLC Milford,MA

Amazon Delivery Driver Dec, 2017-present

Completed a daily pre trip inspection checklist before first delivery of the day. Selected the most efficient routes in compliance with delivery instructions and fuel policy. Obtained signatures needed to complete and process all paperwork in a timely manner. Key Achievements:

possess strong interpersonal skills, ability to logically navigate the city, able to communicate effectively with both coworkers and customers. practice safe and secure loading methods to avoid damaging goods. A-ALERT LOGISTICS SOUTHBOROUGH, MA

INVENTORY CONTROL/WAREHOUSE July,2014-April,2017

Directed all aspects of inventory for ATM parts, medical devices, critical electronic devices, promotional and manufacturing materials through the use of 3PL Central, IBM Rate Shop, and UPS SPLUS Warehouse Management Systems. KEY ACHIEVEMENTS:

Successfully facilitated timely shipping/receiving operations in a fast-paced setting. Ensured accuracy and quality in distributing of parts to technicians. Mark C. Baker

Resume, Page 2

SEARS MARLBOROUGH, MA

CONSULTANT MARCH, 2012-FEB, 2013

Provided consultation services to clients and trained new employees on company customer service policies and service level standards. KEY ACHIEVEMENTS:

Earned distinction for consistently exceeding sales goals. Successfully facilitated quality communication, customer support, and product representation for each client. JC PENNEY MARLBOROUGH, MA

SALES ASSOCIATE Sept, 2009-May, 2010

Managed the cross-training and provided back-up for other customer service representatives when needed. KEY ACHIEVEMENTS:

Successfully designed and suggested new display ideas that improved accessibility to merchandise. Effectively ensured positive customer experiences and resolution of all customer complaints. BLURRY NIGHTS PRODUCTIONS WORCESTER, MA

ONLINE MEDIA MARKETER Sept,2008-Jan, 2014

Designed, created, and managed promotions and social advertising campaigns. KEY ACHIEVEMENTS:

Played a key role in conceptualizing the company’s online marketing strategy. Successfully cultivated leads and sales through constant correspondence with online users. EDUCATION & TRAINING

Certification in Hazardous Materials Regulation,ICC The Compliance Center Inc.,Niagara Falls. NY Entered into coursework in Business Administration, Quinsigamond Community College, Worcester, MA Entered into coursework in Marketing and Advertising,Quinsigamond Community College, Worcester, MA Certificates, recommendations, and references available upon request

Contact this candidate