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Manager Customer Service

Minneapolis, Minnesota, United States
February 28, 2019

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Bertin Dakouo

Saint Paul, MN ***** 651-***-**** LinkedIn

Skilled Manager with over 12 years of experience increasing profits, creating and implementing strategic plans, directing and developing staff, and working with top-level management to achieve goals. Exceptional communicator, collaborating with all levels of staff to establish and exceed short- and long-term targets. Results-oriented leader, continually developing staff to ensure alignment with standards and objectives. Fluent in French. Proven expertise in:

Staff Training & Development

Customer Service & Support

Client Retention & Engagement

Business Development/ Budgeting

Revenue Management/ Analytical

PeopleSoft, Excel, word, outlook

Operations Management

Strategic Marketing

Employee Recruitment

Project Management

Credit Risk Management

Relationship builder

SQL database analysis

Selected Achievements


Keefe Co. – Saint Paul, MN

Data Analyst / Project Coordinator, August 2006 to Present

Manage and direct all business operations, focusing on employee training and development to ensure achievement of goals/objectives.

Supervise daily tasks/processes for sales, purchases, supply chain, and resourcing, ensuring alignment with quality standards. Collaborate with the Human Resources Manager to the source, recruit, and train staff. Direct 12 employees, tracking individual and departmental performance. Coordinate with top-level managers to create operational strategies and motivate all levels of staff to meet and exceed goals; establish short- and long-term goals.

Lead the growth of the company to up+27% in revenue, becoming one of the most recognized names in the industry.

Generated and prepared reports in commission and analytical data support

Initiate strategic market plan, analyze key strengths, weaknesses, competitors and new business opportunities. This strategy strengthened our position in the market as well as brought the company to develop a unique niche within the industry.

Increase the overall profits by 21% after developing cross company quality control, expenses mechanism and managing the effectiveness of employees.

Sets challenging cross-functional goals that support the organizational goals and strategies.

Build and maintain key relationships with cities, state and stakeholder’s

Well-versed in states, federal laws, and the ability to interpret them.

Business strategy:

Work in coordination with the top-level management to set up short term and long-term goals.

Assist the top-level management in preparing strategies to achieve the goals and objectives.

Motivate executives, managers and employees to devote their best to achieving the business goals.

Operation Management:

Ensure that all tasks carried out by the departments are of the required standards and quality.

Make sure that the recruitment and hiring procedure are conducted smoothly, without any problem.

Ensure that new employees get good quality training as per their area of expertise.

Held responsibility of managing subordinates and guiding them towards the attainment of business objectives as required.

MIXER OPERATOR Quality Ingredients, Burnsville, MN 2001– 2006


Bachelor of Science, Business (Management, Finance & HR)

The University of Phoenix, Phoenix, AZ

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