Data Entry, Administrative Assistant, Management

LAURA DA COSTA Mississauga, Ontario – 905-***-**** Cell:647-***-****

ac8m25@r.postjobfree.com

SUMMARY OF QUALIFICATIONS & SKILLS:

** ***** ** ****** ************ involving Reception, Secretarial and extensive Data Entry of high quantities, data, funds, records, files, supply orders, logs and Customer Service

intensive data entry for memberships, financial donations, monthly records

Promoted from receptionist/secretary to Administrator positions

Created liaisons between organization and its 40,000 membership base for political lobby group, clients/customers/suppliers/students ensuring smooth transitions

Analytical, interactive with staff and clients, accurate, professional

Achievement of highest levels of data collection & entry, invoicing & buying, records

Exceptional interpersonal skills & working with all levels of management

Microsoft Office, including Excel, Word, Outlook Express, Windows, Windows XP proficient, In-House Database system, Chrome ‘Intranet’, Cerberus

Learned the Live Chat, Customer Service ticket assist system A highly self-motivated, very dependable professional with 20+ years experience surrounding administrative duties, Executive support, office management, database administration, document preparation/control and project/program support. A ‘can do’ personality that strives to accomplish above and beyond. I am adaptable to all situations with a proven ability to produce results while working independently or collaborating with a team. PROFESSIONAL EXPERIENCE:

TIME PUBLISHING INC. RETAIL: 2013-2018

Time-sensitive distribution of weekly/monthly magazines throughout 54% of the Canadian market - Eastern Ontario & Maritimes – TIME titles and Client titles including: TIME, People, Sports Illustrated, Us Weekly, Prevention, Martha Stewart Living, etc.

Making determination of entire distribution for each Canadian chain/independent store while keeping efficiencies in place, including the least amount of returns

Consistent collaboration with National Wholesaler/retailers to ensure accurate distribution to all major Canadian store Chains: Loblaws, Metro, Shoppers Drug Mart, Walmart, Sobeys, Chapters/Indigo, Canadian Tire, 7-Eleven

Completion of all HQ assignments to ensure share & speed to market: distribution, shipping issues, closed stores, promotions in all airports

Achieving yearly Time Publishing company goals & best practices

Negotiating with publishing clients via conference & strategy calls

Meetings with wholesale reps weekly to discuss distribution issues & improvement

Resolved logistics issues regarding late deliveries

Attendance to all Canadian wholesale meetings/conferences/trade shows in various cities ARMADA DATA CORPORATION/CARCOSTCANADA: 2007 – 2013

Data Team lead /assistant Department Manager of CarCostCanada – an online service for automobile pricing information

Responsible for daily/monthly data for prompt data entry and maintenance of pricing information for 26 makes of vehicles including imports and exports/monthly manufacturer Incentive data entry within first 2 weeks of every month for time-sensitive entry

Managed/trained staff; assistant Department Manager during managerial absences

Cost information implemented of MSRP/Wholesale/Option pricing for vehicles, managed monthly manufacturer incentives: over 50,000 records per month ensuring members would use the service

Formulated and maintained several logs using Excel Spreadsheets

Achieved liaisons with 14 suppliers to obtain monthly incentives/pricing

Customer service satisfaction provided swiftly online, Live Chat or phone to ensure membership sales achieved for CarCostCanada via Internet/phone/in person

Brainstormed with CEO about strategies/ads; Google AdWords and PowerPoint knowledge familiarity DUFFERIN-PEEL CATHOLIC DISTRICT SCHOOL BOARD: 2002 - 2007

Secretarial/reception duties at several Mississauga High/Elementary schools

Promoted to Guidance Office to assist with course registrations, appointment bookings

Managed Attendance/Guidance records for 2,000+ students for an orderly retrieval and reference of student records engaged in the operation of multi-line phone system, voicemail, electronic outdoor signage, PA systems, LAN room (electronic hub)

Interfaced with administration, staff, parents and the 2,000+ student population THE NATIONAL CITIZENS’ COALITION: 1988 – 1993

Management of phones, greeted members, created information kits, advised membership

Promoted to Administrative Assistant after one year

Managing, entry and all banking of daily financial donations

Created the formulation and production of job descriptions, creating better administration of duties

Managed daily membership logs, membership, polling of statistics achieving up-to-date statistical data needed for weekly meetings with CEO

EDUCATION:

University of Toronto, Political Science/International Relations 1985 - 1988

Ryerson University, School of Journalism 1984 - 1984

Certificate of Interior Decorating/Design 1997 – 2000

Certificate: Personality Dimensions in the Workplace 2013

Certificate: Professional Life Coach (PLP) 2013

Childcare work - several children under 12, one of which was autistic References available upon request

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