Contact Information

Tommy Long

270-***-****

ac8m1z@r.postjobfree.com

**** ***** ***** **

Nashville,TN 37221

https://www.linkedin.com/in/tommy-long-94ba8148/

Summary

I'm passionate about anything to do with computers and technology. I've been working with electronics and computers for over 20 years now. Whether it's building

or repairing computers, designing circuits or programming software; I love it. I really like meeting new people and expanding my knowledge of the digital world.

Experience

Aug. 2018 to Feb. 2019 NetGain Technologies · Tactical Field Engineer · Franklin, TN I have been working as a 1099 employee for a major managed service provider supporting a large financial institution. Light Active Directory use, Windows 10, 7 & 8 support, minor networking, hardware & software installs. We used Solar Winds N-central for our remote management, ConnectWise as our ticketing system, Sophos as our anti-virus solution, as well as Fortinet, & Cisco products.

Oct. 2016 to June 2018 Computer Pros · Retail Technician · Nashville,TN My position at Computer Pros was as an IT Support & Repair Technician in a retail space, which is a fully certified Apple and Lenovo repair center. My daily job requirements include but are not limited to performing diagnostics, analysis, support, remote support, customer service, and repairs for all machine types. I have experience working with macOS from 10.13-10.5, as well as Windows XP-Windows 10; this includes troubleshooting internet connectivity issues, Outlook & Mac Mail support, no boot issues, printer installs and repairs, virus/malware removal, as well as new Operating system installations and data migrations. I've also setup and installed servers running Windows server 2008R2, & Windows server 2012, as well as setting up, configuring and repairing networking equipment and printers. I also designed my own custom linux distro diagnostic toolkit using VMware while here, as well as switched over all of their Windows display boxes over to Rasperry Pi's. Technologies Used: Macos 10.5.*-10.3.*, Windows XP, Windows 7, Windows 10, Windows server2008R2, Windows Server 2012, VMware, Linux, Netgear, ASUS, TP-Link, Belkin routers, Cisco Meraki, Dell, HP, Acer, ASUS, Sony, Lenovo, Active Directory, DHCP, DNS, TCP/IP, Cabling, Virus/Malware removal, Apple Macbook & iMac from 2008-2017 models

Sept. 2013 to Dec. 2013 Sutherland Global Services · Remote Technical Support Technician-1 · Richmond, KY At Sutherland Global I worked from home and I was a tier 1 tech support technician for Cox communications inc. I assisted Cox customers that would call in and help them resolve issues they may be having with their cable, phone or internet services. This included setting up new accounts, activating new modems/gateways, and resolving any connectivity issues with their phone, cable or internet services.

Nov. 2012 to Current Work Market · IT Technician · AR,IL,IN,KY,MO,MS,TN. I've done various IT related jobs through the Work Market free-lance portal. Here is a very simplified list of some of the work I've done through them: Network- Installed cabling, AP points, switches, & servers. Hardware- I've replaced failing hard drives, power supplies, motherboards and RAM in many different makes & models of computers and servers. Software- Upgraded operating systems on Windows consumer products, servers, as well as many Apple computers. Also have removed viruses, done tune ups and helped gure out why certain apps/programs were crashing. Deployment- I've been part of several large deployment/migration projects that have spanned nationwide. Technologies Used: Windows XP, Windows 7, Windows 10, Windows server2008R2, Windows Server 2012, Windows Server 2016, Cisco Meraki, Netgear, ASUS, TP-Link, Belkin routers, Dell, HP, Chrome, Apple, Active Directory, DHCP, DNS, TCP/IP, Cabling, Virus/Malware removal.

Oct. 2012 to Current Field Nation · IT Technician · AR,IN,IL,KY,MO,MS,TN I've done various IT related jobs through the Field Nation free-lance portal. Here is a very simplified list of some of the work I've done through them: Network- Installed cabling, AP points, switches, & servers. Hardware- I've replaced failing hard drives, power supplies, motherboards and RAM in many different makes & models of computers and servers. Software- Upgraded operating systems on Windows consumer products, servers, as well as many Apple computers. Also have removed viruses, done tune ups and helped figure out why certain apps/programs were crashing. Deployment- I've been part of several large deployment/migration projects that have spanned nationwide. Technologies Used: Windows XP, Windows 7, Windows 10, Windows server2008R2, Windows Server 2012, Windows Server 2016, Cisco Meraki, Netgear, ASUS, TP-Link, Belkin routers, Dell, HP, Chrome, Apple, Active Directory, DHCP, DNS, TCP/IP, Cabling, Virus/Malware removal. I've also used ConnectWise and Solar Winds N-Central.

June 2012 to Dec. 2012 Wendell Wilson Business Technology Consulting · IT Technician · Central Kentucky My duties here include helping clients resolve issues with their computer over the phone as well as diagnose and repair computers that client’s bring in. I have also had to build/repair client’s computers or networks at their offices. We also upgrade, install, troubleshoot and repair any other software or hardware issues that they are having. We also offer data migration, data backup and data recovery services. We can also build custom software for clients and we offer data storage as well. Technologies Used: Cable building Cat5/Cat6, ASUS, Netgear, Tp-link routers, Patch panels, Symantec Ghost, CloneZilla, Acronis True image, PFsense, Linux, Windows XP, Windows 7, Windows Server 2008, VMware, Dell desktops, Dell laptops, Dell Servers, Malwarebytes, Microsoft Forefront, TDSS Killer.

Education

Aug. 2010 to Dec. 2013 Eastern Kentucky University Bachelor of Science (B.S) Computer Network Security & Electronics

Aug. 2010 to Dec. 2013 Eastern Kentucky University Associates of Science Computer Network Security & Electronics

Aug. 2007 to May 2009 Bluegrass Community and Technical College Associate of Science (A.S.) Computer Science

Certifications

Apr. 2018 Microsoft · MTA: Windows Server 2016 Administration Fundamentals

Dec. 2016 CompTIA · A+

Nov. 2016 Apple · Apple Certified Mac Technician 2016

Feb. 2019 – Microsoft Windows Server 2016 – MSCA - In progress.

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